At a Glance
- Tasks: Manage debt collection, resolve disputes, and ensure timely payments for regional customers.
- Company: Join KONE, a global leader in the elevator and escalator industry.
- Benefits: Enjoy competitive salary, 25 days holiday, hybrid working, and wellness support.
- Other info: Be part of a sustainable culture that values innovation and employee engagement.
- Why this job: Make a real impact in a collaborative environment while shaping the future of cities.
- Qualifications: Two years' experience in credit control or customer service; strong communication skills required.
The predicted salary is between 27450 - 33550 £ per year.
The Regional Credit Controller reports into the Regional Credit Control Team Leader and is responsible to conduct collection activities by email and telephone, managing the debtors, ensuring timely payments are made, reconciling accounts, and resolving account queries, invoice disputes and aged debt recovery for regional customers.
Responsibilities will include (but not limited to): Taking responsibility for debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved.
Ensuring that debt is collected within set targets and outstanding monies are actively chased.
Identifying, recording, and processing end to end dispute resolution.
Conducting collection calls in a structured way and updating and maintaining notes in multiple systems.
Managing customers with complex billing requirements across multiple sites.
Implementing recovery procedures for debts through the legal process where necessary.
Recording invoice disputes in credit management system.
Resolving invoice disputes, to conduct investigation through to root cause resolution and systems or process fix.
Processing credit and credit re-bill requests in the system as required.
Responsible for account reconciliations end to end AR.
Attending regular regional debt calls and ledger reviews.
Building and maintaining excellent working relationships with customers and internal key stake holders.
Skills & Experiences: At least two years’ experience of Credit Control and Debt Collection or Customer Service dispute resolution.
Comfortable working in a high volume and fast-paced environment.
Service background is desirable.
Good communications in both written & spoken English.
User knowledge of SAP is desirable.
Sound IT skills - Intermediate Excel (Pivot Tables, VLU).
Competent negotiator and influencer.
Detail focused.
Collaborative team player and able to work independently.
What KONE can offer
- We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Quarterly Bonus, Dental Plan, Medical Insurance, Development opportunities and development reviews to help you achieve your professional goals.
Endless support from experienced leaders within the lift & escalators industry, Gym Flex Membership, Dental plan, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
Sustainability is an integral part of our culture and the daily practice.
We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on
At KONE, our purpose is to shape the future of cities.
As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®.
In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries.
KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
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Regional Credit Controller employer: Kone México
Kone México is an exceptional employer that fosters a collaborative and innovative work culture in Woking, England. With a focus on employee growth, Kone provides extensive training opportunities and a supportive environment for career advancement, alongside competitive salaries and benefits such as private medical insurance. The hybrid working model allows for flexibility, making it an ideal place for those seeking a meaningful and rewarding career in sales management.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Credit Controller
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Kone México. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Regional Credit Controller
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Kone México.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Kone México's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Kone México
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Kone México.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Kone México will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Kone México employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
