Job Overview
We are looking for a Customer Service Specialist for KDB – KONE Doors Business in the Nottingham area. The role involves providing high‑level, professional service across customer, sales, and technical teams, requiring strong planning, detail orientation, and the ability to manage multiple tasks efficiently.
Responsibilities
- Provide support to customers, the sales team, Service Managers, and technicians.
- Handle customer queries, quotes, invoices, complaints, KONE Online issues, and maintenance or repair schedules.
- Accept and register fault reports via telephone or e‑mail; dispatch automatic door fault reports to the appropriate service technician.
- Manage daily planning, guidance, and communication with technicians and KONE customers.
- Collaborate with Service Technicians, Field Managers, and customers to track assignment progress.
- Identify and suggest process improvements to enhance quality and efficiency.
Qualifications
- Customer‑friendly attitude with excellent written and spoken English communication skills.
- Independence, proactive problem‑solving, and perseverance.
- Preferably experience in a customer‑service environment.
- Must be located in the Nottingham area.
- Quick learner who can follow and execute instructions.
- A strong interest in planning, organizing, and rapid customer interaction.
- Detail orientated and enthusiastic.
- Proficient with MS Office (Word, Excel, Outlook, PowerPoint) and SAP.
Benefits
- Competitive salary.
- Generous leave: 25 days plus bank holidays, and 1 sustainable employability day per 40‑hour week.
- Opportunities for professional development through training and education.
- Company pension scheme.
- Work with an international market leader offering growth prospects.
Customer Service Specialist - Desk Based in Nottingham employer: Kone México
Kone México is an exceptional employer that fosters a collaborative and innovative work culture in Woking, England. With a focus on employee growth, Kone provides extensive training opportunities and a supportive environment for career advancement, alongside competitive salaries and benefits such as private medical insurance. The hybrid working model allows for flexibility, making it an ideal place for those seeking a meaningful and rewarding career in sales management.
