KONE is seeking a Customer Service Team Leader for Nights to manage the overnight team and ensure dispatch strategies are executed effectively. You will balance 60% supervisory duties with 40% hands-on operations, coordinating calls and emails across various regions to support engineers arriving on time at client sites.
The role requires strong people leadership, experience in a busy contact centre, and familiarity with SAP, CRM and Salesforce. Hybrid working is available in the UK.
#J-18808-Ljbffr
Night Dispatch Team Lead (Out-of-Hours) employer: Kone México
KONE is an excellent employer that values innovation and teamwork, providing a supportive work culture where employees can thrive. With opportunities for professional growth and development, particularly in the dynamic UK market, KONE offers competitive benefits and a commitment to safety and quality that empowers technicians to excel in their roles. Join us to be part of a forward-thinking company that prioritises your career advancement and well-being.
