At a Glance
- Tasks: Lead a team to ensure efficient parts delivery and customer satisfaction.
- Company: Join a dynamic company focused on operational excellence and customer service.
- Benefits: Enjoy competitive salary, generous holiday, and hybrid working options.
- Other info: Collaborative environment with strong focus on team development and wellbeing.
- Why this job: Make a real impact by enhancing service delivery and driving business growth.
- Qualifications: Proven leadership skills and experience in service management required.
The predicted salary is between 40000 - 41000 £ per year.
Overview
Purpose Service Delivery Manager evaluates, develops, and leads one of the Service Delivery teams to ensure that the organization’s strategy is implemented and executed effectively, consistently, and according to the established guidelines and budgets.
The role focuses on customer centricity and operational excellence.
Day‑to‑Day Responsibilities
The primary responsibility is to ensure that materials and parts are purchased, stocked, delivered, and utilized effectively to maximize customer service, operational performance, and revenue opportunities.
The Service Delivery Manager leads and supports the team to deliver rapid parts availability and technical assistance across all business areas, ensuring a customer‑focused approach centered on speed, efficiency, and operational excellence.
Key activities include
- Overseeing parts locations, delivery destinations, transportation activities, and inventory management to achieve successful delivery outcomes.
- Achieving first‑time parts fulfillment by ensuring the correct parts are sourced, supplied, and delivered in line with customer and operational requirements.
- Maintaining optimal stock levels within the UK depot and supporting next‑day service delivery to minimize downtime for customers.
- Managing supplier relationships, stock control, forecasting, and operational oversight to keep parts support reliable, responsive, and aligned to business objectives.
- Driving continuous improvement in parts availability, logistics performance, and technical support processes to enhance service delivery and contribute to business growth.
Responsibilities & Key Activities
- General Manager responsibilities including people management, setting targets, and conducting development plan discussions for team members.
- Facilitating information sharing and creating a collaborative working environment.
- Driving competence development and behaviour that represents KONE as one team toward the customer.
- Monitoring and leading team performance and KPI adherence.
- Using data to propose improvements to customer experience and operational efficiency.
- Ensuring short‑ and long‑term development, organizational optimization, and compliance with company policies.
- Managing the team’s operation within budget and ensuring processes are followed according to defined global processes.
- Keeping up to date on team systems, establishing emergency/contingency/crisis recovery plans, and conducting periodic drills.
- Implementing and ensuring proper working of new tools, processes, and systems.
- Managing hiring, onboarding, training, and continuous improvement of skill levels through coaching and other development initiatives.
- Creating a friendly and desirable working environment to maximize turnover rate.
- Entry Requirements
- Proven leadership and managerial experience, including coaching, motivation, and team development.
- Experienced Service Management professional with a customer‑focused, service‑oriented mindset.
- Experience in process development and implementation of new practices.
- Good technical experience and IT literacy; proficiency in MS Office, Excel, and Word.
- Knowledge of SAP and Salesforce preferable.
- Good communication skills in both written and spoken English.
Benefits
- Competitive salary
- 25 days holiday plus 8 additional bank holidays, 1 volunteering day
- Pension scheme
- Development opportunities and development reviews
- Bonus, car, dental insurance, private medical insurance
- KONE discounts
- Prolonged disability insurance (PDI), long service awards
- Hybrid working, 24/7 GP support, wellbeing access
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - Parts in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Kone México and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Kone México!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Kone México keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Delivery Manager - Parts in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Kone México:This is your chance to really connect with the team at Kone México. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Kone México
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Kone México.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Kone México that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Kone México. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
