At a Glance
- Tasks: Lead a dynamic team to enhance customer service and operational excellence.
- Company: Join KONE, a leader in the lift and escalator industry with a supportive culture.
- Benefits: Enjoy competitive salary, 25 days holiday, hybrid working, and extensive development opportunities.
- Other info: Be part of a collaborative environment that values personal growth and career development.
- Why this job: Make a real impact by driving team performance and improving customer experiences.
- Qualifications: Proven leadership experience and a customer-focused mindset are essential.
The predicted salary is between 40000 - 50000 £ per year.
Purpose
Service Delivery Manager evaluates, develops, and leads one of the Service Delivery teams to ensure that the organization’s strategy is implemented and executed effectively, consistently, and according to the established guidelines and budgets. Service Delivery Manager develops customer centricity and ensures operational excellence in their team.
Responsibilities & Key Activities
- General Manager responsibilities
- People management e.g., setting targets, conducting development plan discussions for team members
- Facilitates information sharing and creates collaborative working environment
- Drives competence development in the team
- Drives behaviour to represent KONE as one team towards the customer
- Monitors and leads the performance and KPI adherence of the team
- Uses data to bring forward ideas to improve customer experience and operational efficiency
- Keeps an eye on short and long-term development
- Analyse, organise and optimise Teams operations
- Ensures team’s compliance with company policies
- Manages the team’s operation within budget
- Ensures processes are followed according to defined global processes
- Understands and keeps updated on teams’ systems
- When relevant to the team, ensures emergency/contingency/crisis recovery plans are in place and conducts periodic drills
- Implements and ensures proper working of new tools/processes/system
- Meets KPI targets
- Manage Team members
- Ensures hiring of competent resources
- Ensures new colleagues are properly onboarded and trained before performing their activities
- Ensures continuous improvement of skill levels through training, coaching, or similar
- Creates a friendly and desirable working environment to minimize turnover rate
- Customer Management
- Ensures complaints are promptly replied to and followed up
Entry Requirements
- Proven leadership and managerial experience, including coaching, motivation, and team development
- Experienced Service Management professional
- Customer-focused, service-oriented mind-set
- Experience in process development and implementation of new practices
- Good technical experience
- IT literacy. Fluent in MS Office, Excel, and Word skills. SAP & Salesforce knowledge preferable.
- Good communication skills in both written & spoken English.
What KONE can offer:
We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift & escalators industry, Bonus, Car, Dental Insurance, Private Medical Insurance, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access.
At KONE, we believe that our employees are the key to success. We take pride in the employment conditions we offer, which contribute to the engagement and motivation of our employees. We have an open and informal culture where employees work together with respect for each other, striving to achieve the best results. This helps us make KONE a ‘great place to work’. We support personal growth and offer various opportunities to further develop your career within KONE.
Service Delivery Manager in London employer: Kone México
KONE is an exceptional employer located in Keighley, offering a vibrant work culture that prioritises employee engagement and motivation. With a strong focus on personal growth, KONE provides numerous development opportunities, competitive benefits including a generous holiday allowance, and a supportive environment led by experienced leaders in the lift and escalator industry. The company's commitment to collaboration and operational excellence makes it a rewarding place for Service Delivery Managers to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Delivery Manager at Kone México!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Kone México or be willing to refer you for that Service Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Kone México who’s on the lookout for their next Service Delivery Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Delivery Manager role at Kone México!
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Kone México. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Kone México
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Kone México. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
