## Lifts Repair Sales SpecialistApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R0662661The Lift Repair Sales Specialist is responsible in providing on-site customer service, and to plan and manage sales opportunities with our service business to ensue KPIs and high-level customer satisfaction.As Lift Repair Sales Specialist, you will be a part of our Service team and work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to the customer and internal partners.The successful applicant is an effective communicator, curious about the customer’s business and always striving to exceed their expectations. You can turn strategy into objectives and actions and contribute to the overall KONE business.**Customer relationship management*** Accountable for developing KONE’s position and customer base in the market.* Drives proactive engagement and solution selling with different customer segments showing value over the lifecycle.* Ensures development of customer relationships, profitability, customer loyalty and satisfaction.* Accountable for management of large customer accounts and contractual data is correct at all times and remove any billing issues, contract improvements, package usage, quote quality and general ownership of the role.* Identifies and builds relationships to key decision makers, potential new targets, and influencers.* Promotes and demonstrates the value of KONE and delivering excellent customer service.**Manage sales funnel*** Accountable for leading the Sell process including CRM data quality of contacts, customers, influencers, opportunity management, and won and lost reporting.* Accountable for ensuring results within orders, contracts, profitability, and market price development.* Gives direction and focus on the right customers through proper customer analysis.* Ensures the correct value propositions for customer.* Executes and advises pricing guidelines for area and support challenges.* Approves tenders.* Utilizes global processes and tools for local benefit and maximized activity levels.Skills and experience required:* Previous sales (understanding of business-to-business sales).* Account Management experience.* Understanding of targets, forecasting, and managing sales funnels and results.* The ability to influence and negotiate.* Target sales driven.* Good customer service experience.* Handling customer questions & inquiries.* Flexible working mindset.* Good written and spoken English.* Good IT skills.* CRM usage, SAP, or Data awareness. (Preferable but not necessary).Please note that within the business this role will have a job title as Repairs Tendering Specialist.**What KONE can offer:**We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry, Quarterly Commission, Dental Insurance, Medical Plan, GymFlexi Membership, Kone Discounts, 24/7 GP Support & Wellbeing Access and hybrid working.*At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.*Read more on *https://careers.kone.com/en/*At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland. #J-18808-Ljbffr
Lifts Repair Sales Specialist employer: Kone México
Kone México is an exceptional employer that fosters a collaborative and innovative work culture in Woking, England. With a focus on employee growth, Kone provides extensive training opportunities and a supportive environment for career advancement, alongside competitive salaries and benefits such as private medical insurance. The hybrid working model allows for flexibility, making it an ideal place for those seeking a meaningful and rewarding career in sales management.
