Lift Technician

Locations: Keighley, Yorkshire, Leeds

Time type: Full-time

Posted on: Today

Job requisition ID: R0656950

Service Activities:

• Responsibility for the safety of end-users and locations.
• Responsibility for a safe working environment.
• Troubleshooting complex technical issues that cannot be resolved by technicians, using proper failure analysis procedures.
• Conducting initial visits regarding unknown equipment from competitors or KONE.
• Assessing installation and maintenance handovers and assisting the supervisor in this regard.
• Communicating new technical issues detected in equipment that may cause calls or safety hazards (and creating related potential customers).
• Actively identifying any gaps in technical competencies caused by the use of new equipment (caused by competition and new equipment) and notifying the supervisor/technical support department.
• Providing feedback on any repairs/modifications that may reduce call-outs, and actively communicating with Clinica service specialists, Clinica service analysts, and the technical support department.
• Responsibility for applying safe working practices and carrying out activities according to service and safety instructions.
• Effectively planning own workload in agreement with the service supervisor.
• Reporting potential customers to the supervisor.
• Very precise and timely reporting of completed work according to the process.
• Submitting timekeeping cards based on completed work.
• Managing stock supplies (shelving, inventory, warehouse shifts, etc.), determining the need for spare parts, requesting spare parts from the supervisor.
• Maintaining service tools, vehicles, instruments, etc. in a safe, good condition and performing their maintenance.
• Participating in ongoing product, method, and safety improvements by providing feedback to the PCM organisation and supervisor.

Customer Relationship Management:

• Ensuring customer satisfaction by providing quality and regular, proactive, and precise on-site communication (planned arrival time in response to a call, completed task, etc.).
• Accurate real-time reporting of completed work (at the equipment level) to ensure accuracy of e-Optimum notifications and customer information.
• Maintaining excellent relationships with customers, designated contacts, and end-users at the location by acting as an ambassador.
• Responsibility for the safety and functioning of equipment.
• Managing the location environment during service activities.
• Identifying location risks and reporting them to the supervisor.
• Taking immediate action at the location upon detecting high risk and following escalation procedures.
• Identifying unplanned service repairs based on equipment needs, contacting the designated contact at the location, obtaining their consent for non-contractual matters, and carrying out such repairs.

Leadership/Human Resource Management:

• Regularly providing the supervisor with up-to-date information on all relevant topics.
• Knowledge of all aspects of lift technology and participation in proposed training.
• Enhancing the competencies of maintenance technicians by explaining root causes and solutions to technical problems.
• Spreading knowledge about fieldwork documents, new maintenance technologies (ASG), and Express product information.
• Conducting training/instruction for individuals designated by the supervisor (knowledge transfer).
• Active communication with representatives of installation teams.

At KONE, we focus on building an innovative culture of collaboration, where we value each person's contribution. Employee engagement is a key area of interest for us. We encourage participation and sharing of information and ideas. Sustainability is an integral part of our culture and daily life. We apply ethical business practices and strive to develop a culture of collaboration, where colleagues trust and respect each other, and good performance is recognised among peers. As an excellent workplace, we proudly offer a wide range of opportunities that facilitate achieving professional and personal goals and enable a healthy, balanced life.