Key Account Development Manager

At KONE, our purpose is to shape the future of cities. We are looking for a commercially driven Key Account Development Manager to drive long‑term growth within our most strategic customer accounts.

As Key Account Development Manager, you are responsible for creating new business within selected key accounts by identifying, shaping, and advancing strategic opportunities across the customer lifecycle. Working alongside Key Account Managers and regional sales teams, you bring a forward‑looking perspective on asset management and investment planning, supporting long‑term customer budgeting and ensuring that opportunities for modernisation are proactively identified, developed and converted.

Key responsibilities

• Develop and grow existing relationships with key customers.
• Identify and close new business opportunities within specified accounts.
• Expand KONE’s share of wallet within selected key accounts through modernisation and service contract wins.
• Create and drive modernisation opportunities, through proactive customer engagement and asset management planning.
• Lead a consultative approach with our clients, advising on the maintenance & investment needs of their assets, across the full lifecycle.
• Use data sources and KONE digital services to advise our customers effectively and transparently.
• Create value propositions with clearly described benefits of KONE solutions for customer’s needs.
• Lead the negotiation of project contracts or framework agreements, within targeted accounts.
• Use market intelligence and customer insight to gain credibility and a competitive advantage.
• Influence key internal stakeholders and support networks.
• Work closely with key accounts, sales, service & operations to ensure full chain customer satisfaction.
• Support with budget pricing initiatives.
• Travel as and when the role requires.

What we are looking for

• Experience in Sales or Account Management or Business Development is essential.
• Lift industry experience is desirable, but not essential.
• Strong influencing skills.
• Demonstrated success in a target driven environment.
• Strong analytical skills to analyze complex business needs and develop effective, long‑term solutions.
• Mastering customer contacts, presentations, and negotiations, closing deals, tendering process, aftersales activities, and knowledge of contractual and financial terms.
• Experience in maintaining and developing existing customer relationships.
• Aptitude in networking and collaborating at all levels.
• Effective communication skills together with good written and spoken English.
• Ability to think strategically and plan long‑term with our clients.
• Ability to prioritise and manage diary autonomously.
• Strong IT skills.

What KONE can offer

• Attractive base salary
• Generous commission scheme
• Company car
• 25 days holiday + bank holidays
• 1 paid volunteering day
• Company pension scheme
• Development opportunities
• Life Assurance
• KONE discounts
• 24/7 GP Support & Wellbeing Access
• Private medical insurance
• Dental plan
• Hybrid Working