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- Tasks: Ensure lift safety and performance while providing top-notch customer service.
- Company: Join KONE, a leader in lift technology with a supportive culture.
- Benefits: Enjoy competitive pay, career growth opportunities, and a collaborative work environment.
- Other info: Be part of a team that values respect, innovation, and personal development.
- Why this job: Make a real difference in people's lives by ensuring safe and efficient lift operations.
- Qualifications: Experience in lift maintenance or engineering is a plus, but passion and willingness to learn matter most.
The predicted salary is between 30000 - 40000 £ per year.
Heathrow Lift Engineer (Nights) locations: Slough time type: Full time posted on: Vandaag geplaatst job requisition id: R0660006
Customer Relationship Management
- Responsible for customer satisfaction through the quality of service and regular, proactive, and meticulous communication (arrival time for call outs, tasks performed, etc.).
- Responsible for accurate real-time reporting of completed work (at the equipment level) to ensure e-Optimum and customer notifications are functioning.
- Responsible for maintaining excellent relationships with customers, contacts, and end-users present at the installation site by taking on the role of an Ambassador.
- Responsible for the safety and performance of the equipment.
- Responsible for managing the work environment during the execution of services.
- Responsible for identifying workplace risks and communicating them to the supervisor.
- Responsible for taking immediate action in the workplace when identifying a significant risk and applying the escalation procedure.
- Responsible for identifying “unplanned” service repairs based on equipment needs, contacting the onsite contact person, obtaining their approval if not covered by the contract, and executing these repairs.
Service Operations
- Responsible for the safety of end-users and the construction site.
- Responsible for a safe working environment.
- Responsible for safe working methods and performing work according to maintenance and safety regulations.
- Responsible for executing service visits (scheduled maintenance, call outs, and service repairs), respecting the schedule and time constraints (call out), quality standards, allocated time, and processes.
- Responsible for efficiently planning their workload in collaboration with the service department supervisor.
- Responsible for forwarding sales leads to their supervisor.
- Responsible for accurately and timely reporting of work performed according to procedures.
- Responsible for submitting schedules based on work execution.
- Responsible for managing available inventory (shelves, stock, inventory transfer, etc.), assessing the need for spare parts, and requesting spare parts from the supervisor.
- Responsible for safely storing service tools, the van, instruments, etc., and keeping them in good condition.
- Contributes to the continuous improvement of products, methods, and safety by providing feedback to the PCM organisation and the supervisor.
Leadership / People Management
- Responsible for regularly updating their supervisor with all relevant information.
- Responsible for being familiar with all aspects of lift and similar technology and attending proposed training.
- May be asked by the supervisor to train and/or coach nominated individuals.
At KONE, we believe that our employees are the key to success. We take pride in the employment conditions we offer, which contribute to the engagement and motivation of our employees. We have an open and informal culture where employees work together with respect for one another, striving to achieve the best results. This helps us make KONE a ‘great place to work’. We support personal growth and offer various opportunities to further develop your career within KONE.
Heathrow Lift Engineer (Nights) employer: Kone México
Contact Detail:
Kone México Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heathrow Lift Engineer (Nights)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at KONE or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for the interview by researching common questions for lift engineers. Think about your past experiences and how they relate to the role. We want to hear your stories!
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to highlight them during your conversations. It’s all about proving you’re the right fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at KONE.
We think you need these skills to ace Heathrow Lift Engineer (Nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Heathrow Lift Engineer role. Highlight relevant experience and skills that match the job description, especially in customer service and safety management.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've maintained customer satisfaction and handled safety in previous roles.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great candidate.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Kone México
✨Know Your Stuff
Make sure you brush up on lift technology and safety regulations. Familiarise yourself with the specific equipment you'll be working with, as well as any relevant maintenance procedures. This will show your potential employer that you're serious about the role.
✨Communicate Clearly
Since customer relationship management is key in this role, practice how you would communicate with clients. Be ready to discuss how you would keep them informed about service schedules and any issues that arise. Clear communication can set you apart from other candidates.
✨Show Your Problem-Solving Skills
Prepare examples of how you've identified and resolved issues in previous roles. Think about times when you had to act quickly to ensure safety or efficiency. This will demonstrate your ability to handle unexpected challenges effectively.
✨Emphasise Teamwork
This job requires collaboration with supervisors and other team members. Be ready to share experiences where you worked well in a team, especially in high-pressure situations. Highlighting your ability to contribute positively to a team environment will resonate well with interviewers.