At a Glance
- Tasks: Support sales by providing technical solutions and managing customer relationships.
- Company: Join KONE, a leader in the lifts and escalators industry.
- Benefits: Competitive salary, 25 days holiday, hybrid working, and wellness support.
- Other info: Exciting career growth opportunities with experienced leaders in the industry.
- Why this job: Make a real impact in engineering while developing your skills in a supportive environment.
- Qualifications: Engineering background preferred; strong communication and customer focus required.
The predicted salary is between 60000 - 80000 £ per year.
The CSE Solution Engineer provides technical support to the sales team to develop, sell and successfully implement KONE products and service solutions that meet customer’s needs. You are responsible for taking ownership of the order handling process in terms of defining specifications, details, dimensions, CAD, and layout drawings and estimation of installation and delivery times and costs, as well as managing any customer’s technical questions and supporting the Sales and Operations teams with technical issues.
Main Duties and Responsibilities:
- Customer relationship management: Supports the Salesperson by analysing customers’ technical needs and develops proposals outlining how KONE’s products and services can provide clear solutions to meet these needs. Customer contact for technical questions. May participate in planning/specification meetings with contractors, architects, and owners. Attend meetings and co-ordinate with project design team (Developers, architects, main contractors, and structural and consulting engineers).
- Technical sales support in the Customer process: Provides technical and costing support for the sales process. Coordinates specifications and delivery times with the Supply Line, Sourcing, or local subcontractors. Accountable for solution engineering. Ensures that the proposed solution fulfils the codes, regulations, and safety requirements. Controls costs and has a financial understanding of each project worked on. Provides all in-house engineering and technical advice across the product and process range. Carries out traffic analysis as required.
- Technical support in the Delivery process: Accountable for solution engineering and technical site surveys. Organizes the order process and documentation. Creates a plan for each project and ensures the project runs to schedule. Manages the drawing and related documents. Makes the material specifications for KONE and local material. Checks and updates the specification based on contract and variations. Organizes the purchasing of the required materials. Conducts site inspections as required. Arranges and completes the project handover process to Operations team. Adheres to company ISO procedures.
Skills and Experiences:
- Engineering/technical background (Diploma/Degree in mechanical engineering preferable) or equivalent lift engineering experience.
- Project management.
- Excellent communication skills.
- Customer focused with excellent attention to detail.
- Basic AutoCAD experience. Although training will be made available.
- Revit & Navisworks experience is desirable.
- IT literacy. Fluent in Microsoft Office 365.
- Previous experience in the elevator industry and capability to survey and assess existing equipment is desirable.
- Enthusiastic about engineering and willing to learn.
What KONE can offer:
We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lifts and escalators industry, Bonus, Dental Plan, Private Medical Insurance, GymFlexi Membership, Kone Discounts, hybrid working and 24/7 GP Support & Wellbeing Access.
