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- Tasks: Ensure lift safety, solve technical issues, and optimise customer satisfaction.
- Company: Join KONE, a collaborative and innovative workplace.
- Benefits: Enjoy a supportive environment with career growth and development opportunities.
- Why this job: Make a real impact in a role that values your contributions and ideas.
- Qualifications: Technical skills in lift systems and a passion for problem-solving.
- Other info: Be part of a team that prioritises safety, teamwork, and ethical practices.
The predicted salary is between 30000 - 42000 £ per year.
Locations: Birmingham, Luton, Peterborough, Leicester, Nottingham
Time type: Full-time
Job requisition ID: R0657365
Service Management
- Ensures the safety of users and intervention sites.
- Ensures a safe working environment.
- Resolves complex technical issues that cannot be solved by maintenance technicians while adhering to applicable diagnostic procedures.
- Conducts initial visits on unfamiliar KONE or competitor equipment.
- Performs necessary assessments and assists the supervisor in transitioning from installation to maintenance.
- Reports any identified technical issues on equipment that could lead to intervention requests or safety risks (and manages associated sales opportunities).
- Actively identifies any gaps in technical skills related to new equipment in service (from KONE and competitors) and reports them to their supervisor/technical support.
- Reports any repairs/adjustments that could reduce the number of intervention requests and actively communicates with specialists and clinical analysts as well as technical support.
- Ensures the safety of work methods and proper execution of interventions, according to maintenance instructions and established safety guidelines.
- Plans work in collaboration with the service manager.
- Reports sales opportunities to their superior.
- Submits accurate reports on work performed within set deadlines, in accordance with applicable procedures.
- Communicates time sheets related to interventions.
- Manages local stock (entries, transfers, inventories, etc.) and the replenishment of parts, in collaboration with their superior.
- Ensures proper maintenance of intervention equipment and vehicles.
- Contributes to the continuous improvement of products, methods, and safety by sharing useful observations with the PCM department and their superior.
Customer Relationship Management
- Aims to optimise customer satisfaction by ensuring the quality of services and establishing regular, proactive, and clear communication (work performed, etc.) on-site.
- Records work performed (on equipment) in detailed reports, within prescribed deadlines, to ensure the accuracy of e-Optimum data and customer notifications.
- Ensures excellence in the relationship between the company and its clients, contacts, and users by embodying KONE's values.
- Ensures the safety and proper functioning of equipment.
- Manages the intervention environment during maintenance operations.
- Identifies risks associated with intervention sites and reports them to their supervisor.
- Takes immediate action on-site if a major risk is identified and follows the information escalation procedure.
- Identifies necessary 'unplanned' repair services based on the type of equipment, contacts the on-site intermediary for approval if services are not included in the contract, and proceeds with agreed repairs.
Staff Supervision/Management
- Regularly communicates any useful information to their superior.
- Masters all aspects of elevators and associated technologies and participates in training provided.
- Trains maintenance technicians to identify the causes of detected problems and solutions to address them.
- Ensures the dissemination of field communications, information on new maintenance technologies (ASG), and express information notes.
- Trains/coaches individuals at the instruction of their superior (knowledge transfer).
- Actively communicates with installation team commissioning managers.
At KONE, we strive to create an innovative and collaborative work culture, where we value the contribution of each individual. The commitment of each of our employees is at the heart of our collaborative approach, and we encourage everyone's participation as well as the sharing of information and ideas. We are committed daily to a sustainable and responsible approach, based on ethical business practices. We develop a culture based on trust, respect, teamwork, and recognition of individual performance. Joining KONE means joining a company where it is good to live, respectful of the quality of life of each of its employees. We are proud to offer career paths rich in experiences and opportunities that will help you achieve your professional and personal goals.
Lift Technician in Birmingham employer: Kone México
Contact Detail:
Kone México Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lift Technician in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the lift industry and let them know you're on the hunt for a Lift Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty! If you can, try to gain some practical experience with lift systems, even if it's just volunteering or shadowing a technician. This will not only boost your skills but also show potential employers that you're serious about the field.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and problem-solving skills. Be ready to discuss how you've tackled complex issues in the past, as this is key for a Lift Technician role. Practice makes perfect!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. So, get clicking and show us what you've got!
We think you need these skills to ace Lift Technician in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lift Technician role. Highlight relevant experience and skills that match the job description, like problem-solving and safety management. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the Lift Technician position and how your background aligns with our values at KONE. Keep it engaging and personal – we love a good story!
Showcase Your Technical Skills: Don’t forget to mention any technical skills or certifications you have that are relevant to lift maintenance and repair. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Kone México
✨Know Your Stuff
Make sure you brush up on your technical knowledge about lifts and the specific equipment you'll be working with. Familiarise yourself with KONE products and any competitors' technologies, as this will show your commitment and expertise during the interview.
✨Safety First
Since safety is a big part of the role, be prepared to discuss how you prioritise safety in your work. Think of examples where you've identified risks or implemented safety measures in previous jobs, and be ready to share these stories.
✨Customer Communication Skills
This job involves a lot of interaction with clients, so highlight your communication skills. Prepare to talk about how you ensure customer satisfaction and how you handle difficult situations with clients. Real-life examples will make your points more convincing.
✨Team Player Attitude
KONE values collaboration, so be ready to demonstrate how you work well in a team. Share experiences where you've supported colleagues or contributed to a team project, showing that you're not just a solo player but someone who enhances the team's performance.
