Key Account Manager in Birmingham

The Key Account Manager is responsible for driving revenue growth, retention, and strategic partnerships between KONE and our customers at a senior level and serve as the main point of contact, negotiating complex contracts, leading long-term account strategies, and overseeing client satisfaction to maximise profitability with lifts and escalators.

Key Responsibilities:

• Identify, pursue, and close new business opportunities (cross-selling/upselling) within existing accounts.
• Creating and managing sales leads and opportunities in your customer base with the account teams.
• Sharing customer knowledge and contacts to support other account team members to win business.
• Creating value propositions with clearly described benefits of KONE solutions for customer’s needs.
• Accountable for national or frame agreements and managing the customer’s contract portfolio.
• Developing the profitability of the customers’ business with KONE according to the account plan.
• Developing market intelligence and customer insight to develop credibility and a competitive advantage.
• Canvassing new business whilst ensuring you retain and grow existing accounts.
• Negotiating and renewing contracts.
• Collaborating with operational service teams to help coordinate service completions on a weekly, monthly, and annual basis.

Skills and experience required:

• Minimum 5-years’ experience in Account Management or Business Development is essential.
• Ability to develop high level relationship between the customers companies at a senior level and deal with escalations.
• A Sales background is desirable.
• Demonstrated success in managing high-value portfolios and achieving revenue targets.
• Strong analytical skills to analyze complex business problems and develop effective, long-term solutions.
• Mastering customer contacts, presentations, and negotiations, closing deals, tendering process, aftersales activities, and good knowledge of contractual and financial terms.
• Experience in maintaining and developing existing customer accounts.
• Ability to communicate features advantages, benefits, and value to different customers’ needs and tailor KONE solutions accordingly.
• Ability to build rapport and collaborate with others within KONE and externally and drive performance/delivery.
• Aptitude in networking and building relationships at all levels.
• Adaptability and strong problem-solving skills.
• Effective communication skills together with good written and spoken English.
• Preference for Salesforce, SAP knowledge is desirable.
• Good IT skills.

What KONE can offer:

We offer a competitive salary, 25 days holiday and additional Bank Holidays, 1 paid Volunteering Day, Company Pension Scheme, Bonus, Private Medical Insurance, PDI, Dental Health Insurance, GymFlex Membership, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lifts industry, KONE Discounts, 24/7 GP Support & Wellbeing Access, Hybrid Working.

At KONE, we believe that our employees are the key to success. We are proud of the employment conditions we offer, which contribute to the engagement and motivation of our employees. We have an open and informal culture where employees work together with respect for each other, striving to achieve the best results. This helps us make KONE a ‘great place to work’. We support personal growth and offer various opportunities to further develop your career within KONE.