Area Service Manager

At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators, and automatic doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. We are currently looking for an Area Service Manager (lifts and escalators) to lead a team of maintenance professionals, who provide on-site customer service, and to plan and manage the field service operations in the area. This vacancy covers East Midlands . The Area Service Manager position is an exciting opportunity for individuals inside or outside the Lift & Escalator industry. The ideal candidate will have excellent communication skills, management experience, and will manage our commercial clients with professionalism and dedication. Key Responsibilities: Ensuring customer satisfaction through quality of service and clear communication Accountable for equipment safety and performance Resolving customer service quality complaints Closing open callouts and reacting to stopped equipment and safety issues Reducing call outs in the area Candidate requirements: Financial management experience (P&L) Excellent time management and problem-solving skills Strong customer relationship management We offer: competitive salary, annual bonus up to 15%, company car and fuel card, 25 days holiday, 1 volunteering day, pension scheme, employee assistance program, prolonged disability insurance (PDI), life assurance, private medical insurance, cycle to work scheme, KONE discounts and cashback platform, service awards for every 10 years of seniority, Give As You Earn program, digital GP, health care benefits, and hybrid working options. We also provide clear progression programs and access to learning tools to support your development. This role is not eligible for visa sponsorship. At KONE, we foster an innovative and collaborative culture, valuing each individual\’s contribution. We focus on employee engagement and sustainability, following ethical business practices, and promoting trust and respect among colleagues. We aim to be a great place to work by offering diverse experiences and opportunities to help you achieve your career and personal goals while maintaining a healthy work-life balance. Did you know? KONE moves two billion people daily. Employing over 60,000 professionals across more than 60 countries, we are committed to shaping the future of cities. In 2023, our annual net sales reached EUR 11.0 billion. #J-18808-Ljbffr