At a Glance
- Tasks: Lead a team to resolve technical issues and improve service performance.
- Company: Join KONE, a leader in urban mobility solutions.
- Benefits: Competitive salary, 25 days holiday, private medical insurance, and development opportunities.
- Other info: Dynamic role with opportunities for growth and innovation.
- Why this job: Make a real impact on customer journeys at Heathrow Airport.
- Qualifications: Degree in Engineering or equivalent experience; leadership and technical skills required.
The predicted salary is between 49500 - 60500 £ per year.
At KONE, we improve the flow of urban life by making people's journeys safe, convenient and reliable.
We are now looking for a Technical Manager to lead our Technical Help Desk team across lifts and escalators and play a key role in supporting our maintenance operations in Slough.
This is an exciting opportunity for a technically strong and people-focused leader who is passionate about developing teams, driving operational excellence, and using technical expertise to improve customer outcomes.
As Technical Manager, you will lead a team of technical specialists who provide expert support to field engineers, helping resolve complex technical issues, improve equipment performance, and drive continuously improving across our service business.
Experience within the lift and escalator industry is advantageous, but we also welcome candidates from other technical service and engineering sectors.
Working out of our Slough office, this is a customer facing role with regular weekly visits meeting customers at Heathrow Airport.
Main Responsibilities Lead, coach and develop a high-performing team of technical support specialists.
Set clear team objectives, monitor performance and drive continuous improvement.
Ensure timely and effective resolution of technical enquiries from field operations.
Act as the primary escalation point for complex technical issues.
Oversee technical support and data processes, ensuring consistency, quality, compliance and process improvement.
Analyze technical trends, service data to identify opportunities for quality and performance improvement and call-out reduction.
Support and coordinate remote troubleshooting and escalated cases from connected services operations.
Drive technical competence development within both the Technical Help Desk team and field engineering teams.
Collaborate with operational leaders to ensure technical insights are translated into business and customer improvements.
Support the implementation of new products, technologies and service solutions.
Contribute to the development of KONE's service strategy and operational excellence initiatives.
Produce reports and documentation for the operation team and customers to analysis the performance.
You will ideally bring A degree in Engineering or a related technical discipline, or equivalent industry experience.
Previous leadership experience managing technical, engineering or service-focused teams.
Strong technical understanding of maintenance, engineering or service operations.
Excellent analytical and problem-solving skills.
Experience driving performance through KPIs, continuous improvement and root-cause analysis.
Strong stakeholder management and communication skills.
A customer-focused mindset with the ability to balance technical and commercial priorities.
Experience working within engineering, manufacturing, industrial or service environments.
Confidence leading change and implementing new ways of working.
Full professional proficiency in English.
Strong reporting, presentation and documentation production abilities.
Willingness to travel as required.
Ready to make an impact?
If you're a technical leader who enjoys developing people, solving complex challenges and driving service excellence, we'd love to hear from you.
Benefits and Culture We offer a competitive salary 25 days holiday and additional Bank Holidays 1 paid Volunteering Day Company Pension Scheme Private Medical Insurance Bonus EV Car PDI Dental Insurance Development opportunities development reviews to help you achieve your professional goals Endless support from experienced lifts
Technical Manager - Heathrow Airport employer: KONE Corporation
KONE is an exceptional employer that prioritises innovation and collaboration, offering a dynamic work culture where your contributions directly impact customer satisfaction and operational excellence. With a strong focus on employee growth, KONE provides ample opportunities for professional development and encourages a hybrid working model that promotes work-life balance, making it an ideal workplace for those seeking meaningful and rewarding careers in the engineering sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Manager - Heathrow Airport
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Manager - Heathrow Airport role you’re after at KONE Corporation.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at KONE Corporation a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at KONE Corporation.
✨Apply Through Company Websites
When you spot a role like Technical Manager - Heathrow Airport at KONE Corporation, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Manager - Heathrow Airport
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Manager - Heathrow Airport, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at KONE Corporation a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to KONE Corporation specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at KONE Corporation
✨Brush Up on Core Engineering Principles
Before heading into the interview with KONE Corporation, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like KONE Corporation want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
