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- Tasks: Lead a small team to provide high-quality care for individuals with complex needs.
- Company: Join Komplex Community, a supportive and empowering organisation.
- Benefits: Enjoy fully funded training, 24/7 GP access, and retail discounts.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in care, a full UK driving licence, and a positive attitude.
- Other info: Flexible hours and a structured rota for work-life balance.
Start your journey in a rewarding career with Komplex Community! We empower people with learning disabilities and complex needs to lead enriched, independent lives with dignity and purpose.
About Komplex Community: Komplex Community provides high-quality, person-centred supported living services across Shropshire and Staffordshire for adults with autism, learning disabilities, mental health needs, and behaviours that may challenge. We believe in empowering individuals to take control of their lives, and we are equally committed to investing in our team through meaningful training, support, and career growth.
About The Role: We are now hiring for a service co-ordinator in the Shropshire, Staffordshire & West Midlands area to provide leadership within the clients' homes, ensuring that the delivery of care is of high quality. The Service Coordinator is responsible for the care delivered, demonstrating critical thinking and skills in the management of clients. You will work collaboratively with the team to meet the needs of clients, supporting the delivery of policy and procedures, leading, coaching, and mentoring a small team.
A Home That Feels Like Theirs: At Komplex Community, we provide more than support — we offer a safe, respectful, and empowering environment for people to thrive in their own homes. Our team delivers consistent, compassionate care tailored to each individual’s needs. As a Support Worker, you’ll play a key role in helping people develop life skills, confidence, and emotional resilience. No two days are the same — but every day has the power to change someone’s life.
Main Duties included in this role:
- Supervise and manage a small team, Seniors and Support Workers, providing supervision, role development and support.
- Carry out performance reviews as and when required.
- Undertake return to work interviews with staff following periods of sickness.
- Convene, chair and minute staff meetings for each client staff group.
- Work with the Komplex Nurses and contribute to the identification of training needs for all levels of staff and ensure training reflects developments in the area of care delivery and management.
- Monitor staffing levels in each client package, requesting recruitment intervention as necessary.
- Ensuring all shifts are covered in allocated packages, maintaining full responsibility for the safe coverage of care by appropriately skilled staff.
Specifications we are looking for:
- Ability to drive, have the use of your own vehicle and flexible to travel.
- Proven track record of working in a regulated care environment.
- Experience of supporting clients with mental health difficulties.
- Experience of providing care and support for clients with behaviour that can challenge.
- NVQ/QCF Level 3 in care.
- Understanding and knowledge of relevant legislation (e.g. CQC fundamental standards, health and safety).
- Competent in basic IT.
- Commitment to providing and maintaining high standards of care and support.
- Enthusiastic and positive.
Why Join Komplex Community? We value and invest in every member of our team. When you join us, you can expect:
- Fully funded training and career development opportunities.
- 24/7 GP access for you and your immediate family.
- Free mental health support and wellbeing check-ins.
- Life insurance and everyday support advice lines.
- Retail discounts and vouchers (Amazon, Tesco, Nike, and more).
- Up to 33% off gym memberships and wellbeing reward schemes.
- Employee of the Month recognition and £50 voucher prize.
- Structured rota supporting a healthy work-life balance.
Make a Real Difference: This is more than a job — it’s a role where you can help others live more independently, confidently, and joyfully. If you’re ready to make a meaningful impact in a professional, values-driven environment, we’d love to hear from you.
Additional Information: This position is exempt from the Rehabilitation of Offenders Act 1974 and subject to an enhanced DBS check and satisfactory references. All criminal convictions, including spent ones, must be declared.
Help Shape a Brighter Future: Join us in creating a safe, empowering environment where young people can grow, heal, and thrive. Support independence. Grow with us. Be part of Komplex Community.
Service Coordinator in Wolverhampton employer: Komplex Group
Contact Detail:
Komplex Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experiences and skills effectively when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our community!
We think you need these skills to ace Service Coordinator in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Coordinator role. Highlight your experience in care environments and any relevant qualifications, like your NVQ/QCF Level 3 in care. We want to see how you can bring your unique skills to our team!
Show Your Passion: In your application, let us know why you're passionate about supporting individuals with learning disabilities and complex needs. Share any personal experiences or motivations that drive you to make a difference in their lives. We love hearing genuine stories!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your skills and experiences stand out. We appreciate straightforward communication, so don’t be afraid to show us what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the information you need right there. Plus, it shows us you’re serious about joining the Komplex Community team!
How to prepare for a job interview at Komplex Group
✨Know the Company Inside Out
Before your interview, take some time to research Komplex Community. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Experience with Care
Be prepared to discuss your previous experience in a regulated care environment. Highlight specific examples where you've supported clients with mental health difficulties or challenging behaviours. This will demonstrate your capability and understanding of the role.
✨Demonstrate Leadership Skills
As a Service Coordinator, you'll be supervising a team. Think of examples where you've successfully led or mentored others. Share how you’ve handled performance reviews or team meetings, as this will illustrate your leadership style and ability to manage a team effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how the team collaborates to meet client needs. This shows that you're proactive and genuinely interested in contributing to the team.
