At a Glance
- Tasks: Manage properties and support residents with tenancy issues while ensuring compliance with housing policies.
- Company: Join a values-led organisation dedicated to making a positive impact in the community.
- Benefits: Enjoy competitive salary, 24/7 health support, birthday off, and exclusive discounts.
- Other info: Ongoing training and career development opportunities await you!
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in housing management and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Role: Housing Officer
Location: Telford
Job Type: Permanent
Reports To: Housing Manager / Senior Housing Officer
Salary: To be discussed during interview
Essential
Experience within a similar role & a Full UK driving licence with own vehicle.
Purpose Of The Role
The Housing Officer is responsible for managing a portfolio of properties and tenancies, ensuring that residents receive a high standard of service. The role involves tenancy management, rent collection, neighbourhood support, and resolving housing-related issues in line with organisational policies and legal requirements.
Key Responsibilities
Tenancy Management
- Manage the letting, and termination of tenancies in accordance with housing policies.
- Conduct tenancy sign-ups, home visits, and inspections to ensure compliance with tenancy agreements.
- Support residents with issues relating to tenancy sustainment and welfare.
- Handle breaches of tenancy, including anti-social behaviour (ASB) cases, rent arrears, and property misuse.
Rent & Income Management
- Monitor rent accounts, identify arrears, and take proactive steps to recover outstanding debts.
- Work with tenants to develop affordable repayment plans and signpost to financial support services.
Neighbourhood & Estate Management
- Maintain clean, safe, and well-managed estates through regular inspections.
- Liaise with contractors and maintenance teams to resolve repairs and property issues.
- Promote community engagement and positive relationships between residents.
Customer Service & Support
- Provide responsive, professional customer service to tenants and applicants.
- Work collaboratively with internal departments and external agencies (e.g., social services, police, community groups).
- Support vulnerable tenants by referring them to appropriate support services.
Compliance & Record Keeping
- Ensure compliance with housing legislation, data protection, and safeguarding procedures.
- Maintain accurate records, case notes, and reports using housing management systems.
- Contribute to policy reviews, audits, and service improvement initiatives.
Essential Skills & Experience
- Experience in housing management, tenancy support, or community development.
- Strong understanding of housing law, tenancy agreements, and rent arrears procedures.
- Excellent communication, negotiation, and conflict resolution skills.
- Ability to manage a busy workload and prioritise effectively.
- Competent in using housing management software and Microsoft Office.
- Full UK driving licence (if required for the role).
Desirable Qualifications
- Chartered Institute of Housing (CIH) qualification or working towards it.
- Experience working with social landlords, local authorities, or housing associations.
- Knowledge of welfare benefits and financial inclusion initiatives.
Core Competencies
- Customer Focus
- Problem Solving
- Teamwork
- Integrity and Professionalism
- Attention to Detail
- Resilience and Empathy
What We Offer
- The opportunity to make a lasting impact on services supporting individuals with complex needs.
- Ongoing training, professional development, and clinical support.
- A supportive, values-led culture that encourages innovation and best practice.
- Benefits include:
- 24/7 access to a doctor (for you, partner, and children under 18)
- Day off for your birthday
- YouLife (exclusive employee discounts on retail, travel, and dining)
- 24/7 mental health support (for you, partner, and children)
- Home-life advice and life insurance
- Salary sacrifice on cars (post-probation)
- Employee of the Month initiative
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Housing Officer in Telford employer: Komplex Group
At Komplex Care, we pride ourselves on being an exceptional employer dedicated to empowering our team as much as we empower our clients. Located in the picturesque Drewsteignton, Exeter, we offer a supportive work culture that prioritises employee wellbeing and career development, alongside competitive benefits such as 24/7 GP access and free mental health support. Join us to make a meaningful impact while enjoying a fulfilling career with opportunities for growth and recognition.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Think about how your experience aligns with their mission and be ready to share specific examples of your past work in housing management or tenant support.
✨Tip Number 3
Showcase your skills! Bring along any relevant certifications or training you've completed, especially if you're working towards that CIH qualification. It’ll demonstrate your commitment to professional development in the housing field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace Housing Officer in Telford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in housing management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t forget to emphasise your communication, problem-solving, and customer service skills. These are key for a Housing Officer, so give us examples of how you've used these skills in past roles. We love a good story!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Komplex Group
✨Know Your Housing Law
Brush up on your knowledge of housing law and tenancy agreements. Being able to discuss relevant legislation confidently will show that you understand the legal framework surrounding the role of a Housing Officer.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your communication and conflict resolution skills, as these are crucial for managing tenant relationships effectively.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues, particularly those related to tenancy management or neighbourhood support. This will illustrate your ability to handle challenges that may arise in the role.
✨Familiarise Yourself with the Organisation
Research the company’s values, culture, and any recent initiatives they’ve undertaken. Showing that you align with their mission and are genuinely interested in contributing to their goals can set you apart from other candidates.
