At a Glance
- Tasks: Lead a team to provide high-quality care and support for clients in their homes.
- Company: Join Komplex Community, a leader in person-centred supported living services.
- Benefits: Enjoy fully funded training, 24/7 GP access, and retail discounts.
- Other info: Flexible hours and a supportive work environment for personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in care, a full UK driving licence, and a positive attitude.
The predicted salary is between 15 - 15 £ per hour.
Location: West Midlands
Pay: £15.00 per hour
Required: Must hold a full UK Driving Licence
Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK.
About Komplex Community
Komplex Community provides high-quality, person-centred supported living services across Shropshire and Staffordshire for adults with autism, learning disabilities, mental health needs, and behaviours that may challenge. We believe in empowering individuals to take control of their lives, and we are equally committed to investing in our team through meaningful training, support, and career growth.
About The Role
Komplex Community are now hiring for a service co-ordinator in the Shropshire, Staffordshire & West Midlands area to provide leadership within the client’s home, ensuring that the delivery of care is of high quality. The Service Coordinator is responsible for the care delivered, demonstrating critical thinking and skills in the management of clients. You will work collaboratively with the team to meet the needs of clients, supporting the delivery of policy and procedures, leading, coaching and mentoring a small team.
Home That Feels Like Theirs
At Komplex Community, we provide more than support — we offer a safe, respectful, and empowering environment for people to thrive in their own homes. Our team delivers consistent, compassionate care tailored to each individual’s needs. As a Support Worker, you’ll play a key role in helping people develop life skills, confidence, and emotional resilience. No two days are the same — but every day has the power to change someone’s life.
Main Duties included in this role:
- Supervise and manage a small team, Seniors and Support Workers, providing supervision, role development and support.
- Carry out performance reviews as and when required.
- Undertake return to work interviews with staff following periods of sickness.
- Convene, chair and minute staff meetings for each client staff group.
- Work with the Komplex Nurses and contribute to the identification of training needs for all levels of staff and ensure training reflects developments in the area of care delivery and management.
- Monitor staffing levels in each client package, requesting recruitment intervention as necessary.
- Ensuring all shifts are covered in allocated packages, maintaining full responsibility for the safe coverage of care by appropriately skilled staff.
Specifications we are looking for:
- Ability to drive, have the use of your own vehicle and flexible to travel.
- Proven track record of working in a regulated care environment.
- Experience of supporting clients with mental health difficulties.
- Experience of providing care and support for clients with behaviour that can challenge.
- NVQ/QCF Level 3 in care.
- Understanding and knowledge of relevant legislation (e.g. CQC fundamental standards, health and safety).
- Competent in basic IT.
- Commitment to providing and maintaining high standards of care and support.
- Enthusiastic and positive.
Why Join Komplex Community
We value and invest in every member of our team. When you join us, you can expect:
- Fully funded training and career development opportunities.
- 24/7 GP access for you and your immediate family.
- Free mental health support and wellbeing check-ins.
- Life insurance and everyday support advice lines.
- Retail discounts and vouchers (Amazon, Tesco, Nike, and more).
- Up to 33% off gym memberships and wellbeing reward schemes.
- Employee of the Month recognition and £50 voucher prize.
- Structured rota supporting a healthy work-life balance.
Make a Real Difference
This is more than a job — it’s a role where you can help others live more independently, confidently, and joyfully. If you’re ready to make a meaningful impact in a professional, values-driven environment, we’d love to hear from you.
Additional Information
This position is exempt from the Rehabilitation of Offenders Act 1974 and subject to an enhanced DBS check and satisfactory references. All criminal convictions, including spent ones, must be declared.
Help Shape a Brighter Future
Join us in creating a safe, empowering environment where young people can grow, heal, and thrive. Support independence. Grow with us. Be part of Komplex Community.
Service Coordinator in Wolverhampton employer: Komplex Community
Join a compassionate and dynamic team as a Remote Operations Manager in Staffordshire and Wolverhampton, where your leadership will directly impact the quality of supported living services. With a strong focus on employee wellbeing, ongoing career development, and a supportive culture, we offer a rewarding environment for those passionate about delivering exceptional care. Enjoy competitive salaries, growth incentives, and the opportunity to make a meaningful difference in the lives of individuals with complex needs.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Wolverhampton
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Komplex Community.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Komplex Community!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Komplex Community, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Komplex Community or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Coordinator in Wolverhampton
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Komplex Community:Before hitting send, make sure to tailor your application specifically to Komplex Community! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Komplex Community
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
