Location: Staffordshire and Wolverhampton Salary: £30,000 - £35,000 per annum Job Type: Full-time, Permanent Reports to: Operations Director Immediate Start Date What We’re Looking For We are seeking a compassionate and experienced leader to join our senior management team, overseeing multiple complex services in a supported living environment. If you are someone who shares our passion for delivering exceptional care, thrives in a fast-paced environment, and wants to be part of a growing organisation with strong values, this is the role for you. Key Responsibilities Team Leadership : Manage Service Coordinators across all five services, fostering a strong and effective team. Operational Excellence : Oversee the day-to-day operations of services, ensuring the delivery of outstanding, person-centred care. Care Planning : Collaborate with healthcare professionals, families, and clients to develop and implement tailored care plans. Compliance and Quality : Ensure all services meet and exceed CQC standards, conducting regular audits to maintain governance. Mentorship and Support : Lead, inspire, and mentor your team, fostering an engaging and nurturing work environment. Collaboration : Work closely with senior management and clinical teams to ensure seamless service delivery. Service Development : Contribute to business growth through relationship-building with commissioners, families, and stakeholders, and support the setup of new services. Continuous Improvement : Drive improvements in care quality through change implementation and innovation. What You’ll Bring A minimum of 1 years’ experience in an operational role. Experience of supported living, Learning Disabilities, Autism, Mental Health, Dual Diagnosis. Proven experience in managing people, developing businesses, meeting CQC requirements, and working within a multidisciplinary team. A collaborative mindset with a desire to work as part of a team committed to achieving shared success. Strong leadership skills focused on staff development, motivation, and excellence. A passion for delivering high-quality care and improving outcomes for individuals. Flexibility, resilience, and the ability to thrive in a dynamic, fast-paced environment. A full UK driving licence. Why Join Us? Competitive Salary: Reflecting your skills and experience Wellbeing Perks: Including virtual GP access, discounts, and exclusive offers Career Development: Ongoing opportunities for professional growth and training Pension Scheme : Enrolment into a workplace pension Death-in-Service Benefit Growth Incentives : Be rewarded for contributing to the success of a growing organisation Supportive Culture: Join a collaborative team committed to making a difference How to Apply If you’re ready to make a positive impact on the lives of the people we support, we’d love to hear from you! For an informal chat, call us on 01952 781 111 , or email Connor.Lane@komplexgroup.co.uk to apply.
Remote Operations Manager - Complex Supported Living in Southend-on-Sea employer: Komplex Community
Join a compassionate and dynamic team as a Remote Operations Manager in Staffordshire and Wolverhampton, where your leadership will directly impact the quality of supported living services. With a strong focus on employee wellbeing, ongoing career development, and a supportive culture, we offer a rewarding environment for those passionate about delivering exceptional care. Enjoy competitive salaries, growth incentives, and the opportunity to make a meaningful difference in the lives of individuals with complex needs.
Contact Details:
Komplex Community Recruitment Team
How to prepare for a job interview at Komplex Community
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Remote Operations Manager in a supported living environment. Familiarise yourself with key responsibilities like team leadership and compliance with CQC standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully managed teams or improved care quality. Highlight your ability to inspire and mentor others, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Your Passion for Care
During the interview, express your commitment to delivering high-quality care and improving outcomes for individuals. Share personal anecdotes or experiences that reflect your compassion and dedication to the field. This will resonate well with the interviewers and align with their values.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the organisation's culture, future service developments, or how they measure success in care delivery. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
