Inside Sales - Inspection & Maintenance in Milton Keynes

You will assist with the quoting, delivery, and customer communication relating to works carried out by our field-based inspectors and engineers and subcontractors across the country.

• Assist with day-to-day tasks relating to providing our customer quotes following inspections by Kompan engineers as well as maintenance query support directly from our customers. This will include regular preparation for customer calls and reports.
• Support in quoting for repair and refurbishment work carried out by our field-based engineers, following inspection visits and general enquiries. This will also require engagement with our subcontractor network to obtain quotes to support our own quote process.
• Assist the accounts team with any invoice issues linked to the inspection and maintenance work.
• Work simultaneously on multiple projects, balancing workload, and communicating when support is needed to ensure deadlines are met.
• Assist in the development of systems and processes to improve the efficiency of the Inside Sales department.
• Investigate and help to resolve customer complaints and enquiries regarding repair and refurbishment projects.
• Ensure the systems used by the Inside Sales team are kept clean and the data is accurate and up to date.
• Liaise with internal colleagues and external clients on a regular basis.

To be successful in this role you must demonstrate the following:

• Possess commercial acumen, focusing on customer needs and outcomes.
• An understanding of profit and gross margin and the ability to track this across multiple areas of the department.
• Display a collaborative approach, actively seeking input from colleagues and third parties and working collaboratively across departments and with customers.
• Proven capability of multi-tasking and working to multiple fixed deadlines.
• Ensuring great customer care and project continuity.
• Good geographical knowledge and use of planning tools.
• Experience in Word, Excel, Microsoft Suite, and an ERP system.
• Experience of working within a construction, maintenance or service engineers’ business may be an advantage, but training will be given to the right candidate.

Personal skills:

• A team player with strong organisational skills, able to collaborate well with others.
• Able to work autonomously, proactively managing personal workload.
• A natural multi-tasker, able to track and manage multiple projects concurrently.
• Strong written and verbal communication skills – the use of a telephone to contact external customers and subcontractors will be important in keeping momentum in timely quote production.
• Trustworthy and takes responsibility for managing deadlines, planning tasks for self, seeking input from others, checking details, and raising anomalies.
• Structured and accurate, especially with data input skills, excellent attention to detail vital.
• Able to learn quickly ‘on the job’ to comprehend and adjust to new and updated information.
• A positive ‘can-do’ problem solving attitude.
• A professional commitment to excellent customer service.

KOMPAN is a global leader in outdoor play and fitness solutions. We design, produce, and install over 1,000 playgrounds and fitness areas every month across 94 countries. Our HQ is based in Odense, Denmark, with manufacturing site in Czech Republic and sales offices worldwide.

At KOMPAN we make a real impact - creating healthier, happier communities through play and movement and have done this since 1970. You'll grow your career while changing lives worldwide.

Please apply via our website. We review applications on an ongoing basis, and you can expect to hear from us once we have selected candidates to proceed to a first interview. You will, of course, hear from us regardless of whether you proceed in the process or not.

If you don’t see an open position that matches your competencies and interests, we encourage you to connect with us. Once registered, your profile will automatically be matched with future openings and you’ll receive an invitation to apply when a good match is found. We regularly post new job openings on our website. If you're interested in other opportunities with us, be sure to check back often.

KOMPAN is an equal opportunity employer and encourages all to apply.