At a Glance
- Tasks: Coordinate engineers' schedules and manage work orders for repairs across the country.
- Company: Join KOMPAN, a leader in innovative aftersales support.
- Benefits: Gain valuable experience with potential for career growth and development.
- Other info: Dynamic team environment with opportunities to learn and grow.
- Why this job: Be the vital link between engineers and customers, making a real difference.
- Qualifications: Experience in support roles and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Working as a key point of contact for the operational field team taking responsibility to effectively manage and coordinate the diaries and work orders of the engineers and contractors booking in their repairs across the country. Raise purchase orders for relevant parts and allocate any local stock as required. Creating, checking, and loading work orders to the Microsoft Outlook diaries for all Kompan Engineers whilst ensuring maximum efficiency wherever possible. Raising POs with subcontractors along with SOW and RAMS, ensuring dates are booked in. Checking work completions from the engineers/subcontractors and forwarding to the customers and relevant members. Invoicing following completion of works. Works simultaneously on multiple projects, balancing workload and communicating when support is needed to ensure deadlines are met. Dealing with the engineers/subcontractors on the phone regarding any queries on the work orders. Maintaining and checking tracker data. Route planning. Holiday cover for other office-based members of the aftersales team. Arranging couriers/shipping of parts to engineers. Liaison with senior management is also required. Ensuring accurate information is regularly available for forecasting purposes. To summarise the works required to a concise scope of works, from many different information sources (customer email enquiries, inspection reports, ASMs). To ensure RAMS are issued to all works delivered by aftersales through subcontractors.
Experience and personal attributes:
- Experience of working in a support role, as office-based support to field-based engineers working in practical roles.
- Experience working and organising remote engineers.
- Good geographical knowledge and use of planning tools, Google Maps, trackers etc.
- Proven capability of multi-tasking and working to multiple fixed deadlines.
- Competent in checking work ordered, ensuring parts have arrived and effective planning of small repair works, excellent attention to detail is required.
- Experience in Word, Excel, Microsoft Suite, and an ERP system.
- Experience of working within a construction, maintenance or service engineers’ business may be an advantage, but training will be given to the right candidate.
KOMPAN is an equal opportunity employer and encourages all to apply.
Aftersales Engineer Coordinator in Milton Keynes employer: KOMPAN
KOMPAN is an exceptional employer that values its employees by fostering a collaborative and supportive work culture, particularly for the Aftersales Engineer Coordinator role. With a focus on employee growth and development, KOMPAN offers comprehensive training and opportunities to enhance skills while working in a dynamic environment that prioritises efficiency and teamwork. Located across the country, the company provides a unique chance to engage with a diverse range of projects, ensuring that every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Engineer Coordinator in Milton Keynes
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like KOMPAN and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at KOMPAN!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like KOMPAN keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Aftersales Engineer Coordinator in Milton Keynes
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to KOMPAN:This is your chance to really connect with the team at KOMPAN. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at KOMPAN
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with KOMPAN.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show KOMPAN that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at KOMPAN. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
