At a Glance
- Tasks: Coordinate engineers' schedules and manage work orders for repairs across the country.
- Company: Join KOMPAN, a leader in innovative aftersales support.
- Benefits: Gain valuable experience with potential for career growth and development.
- Other info: Dynamic team environment with opportunities to learn and grow.
- Why this job: Be the vital link between engineers and customers, making a real difference.
- Qualifications: Experience in support roles and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Working as a key point of contact for the operational field team taking responsibility to effectively manage and coordinate the diaries and work orders of the engineers and contractors booking in their repairs across the country.
Raise purchase orders for relevant parts and allocate any local stock as required. Creating, checking, and loading work orders to the Microsoft Outlook diaries for all Kompan Engineers whilst ensuring maximum efficiency wherever possible. Raising PO's with Subcontractors along with SOW and RAMS, ensuring dates are booked in. Checking work completions from the engineers/subcontractors and forwarding to the customers and relevant members. Invoicing following completion of works.
Works simultaneously on multiple projects, balancing workload and communicating when support is needed to ensure deadlines are met. Dealing with the Engineers/subcontractors on the phone regarding any queries on the work orders. Maintaining and checking tracker data. Route planning. Holiday cover for other office-based members of the aftersales team. Arranging couriers/shipping of parts to engineers. Liaison with senior management is also required. Ensuring accurate information is regularly available for forecasting purposes.
To summarise the works required to a concise scope of works, from many different information sources (Customer email enquiries, inspection reports, ASM’s). To ensure RAMS are issued to all works delivered by aftersales through subcontractors.
Experience and personal attributes
- Experience of working in a support role, as office-based support to field-based engineers working in practical roles.
- Experience working and organising remote engineers.
- Good geographical knowledge and use of planning tools, Google Maps, trackers etc.
- Proven capability of multi-tasking and working to multiple fixed deadlines.
- Competent in checking work ordered, ensuring parts have arrived and effective planning of small repair works, excellent attention to detail is required.
- Experience in Word, Excel, Microsoft Suite, and an ERP system.
- Experience of working within a construction, maintenance or service engineers’ business may be an advantage, but training will be given to the right candidate.
KOMPAN is an equal opportunity employer and encourages all to apply.
Aftersales Engineer Coordinator employer: KOMPAN
KOMPAN is an exceptional employer that values its employees by fostering a collaborative and supportive work culture, particularly for the Aftersales Engineer Coordinator role. With a focus on employee growth and development, KOMPAN offers comprehensive training and opportunities to enhance skills while working in a dynamic environment that prioritises efficiency and teamwork. Located across the country, the company provides a unique chance to engage with a diverse range of projects, ensuring that every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Engineer Coordinator
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like KOMPAN, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Aftersales Engineer Coordinator at KOMPAN.
We think you need these skills to ace Aftersales Engineer Coordinator
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at KOMPAN
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
