At a Glance
- Tasks: Coordinate exciting installation projects and ensure smooth communication between teams.
- Company: Join KOMPAN, a forward-thinking company that values collaboration and innovation.
- Benefits: Flexible work environment, opportunities for growth, and a supportive team culture.
- Other info: We welcome all talented individuals to apply for future opportunities.
- Why this job: Be the vital link in projects that enhance customer experiences and drive success.
- Qualifications: Experience in project coordination and strong communication skills in Danish and English.
The predicted salary is between 31500 - 38500 £ per year.
Please note that this is not an active vacancy at this time. We are always interested in hearing from talented individuals who may be a good fit for future opportunities. If a suitable opportunity becomes available, we will review your application and contact you if your skills and experience match our requirements.
We are looking for a dedicated and highly structured Project Coordinator to play a key role in our Installation, Service & Aftersales team. In this position, you will act as the central link between our sales team, customers, installers and internal departments. Your daily work will involve planning, coordinating and driving projects from start to finish.
Primary Responsibilities
- Coordinating and following up on installation projects
- Calculating installation tasks and spare parts requirements
- Managing orders and logistics related to installations and claims
- Planning and scheduling internal and external installers
- Invoicing projects in accordance with business terms
- Communicating with customers regarding products, delivery times, claims and general inquiries
- Ensuring excellent customer service and smooth communication across the organization
- Handling ad hoc tasks in collaboration with your immediate manager
Detail-driven project coordinator with strong planning and coordination abilities. You bring experience in project coordination, customer service, service planning or installation work – and you thrive in a role where responsibility, overview and multiple touchpoints are part of your everyday routine. You work in a structured manner and maintain focus even when several projects are running simultaneously.
Qualifications
- Have experience with coordination, planning or project administration
- Work independently, with strong attention to detail and high quality
- Communicate clearly in both Danish and English
- Are familiar with Navision, CRM systems and Microsoft Office
- Thrive in an open office environment and value collaboration
KOMPAN is an equal opportunity employer and encourages all to apply.
Customer-Facing Installation Projects Coordinator employer: KOMPAN Global
KOMPAN Scotland is an exceptional employer, offering a dynamic work environment where teamwork and collaboration are at the forefront of our projects. With a strong commitment to employee growth, we provide opportunities for skill development in the installation of innovative playgrounds and outdoor fitness facilities across Scotland and Northern England. Our focus on safety, quality, and a supportive culture ensures that every team member can thrive while making a meaningful impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer-Facing Installation Projects Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KOMPAN Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KOMPAN Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer-Facing Installation Projects Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KOMPAN Global:Your cover letter is your chance to shine! Tell us why you want to work at KOMPAN Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KOMPAN Global!
How to prepare for a job interview at KOMPAN Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
