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For Companies At a Glance
- Tasks: Support customers by creating quotes and ensuring satisfaction in a fast-paced environment.
- Company: Join Komatsu, a global leader in construction and heavy equipment innovation since 1921.
- Benefits: Enjoy competitive wages, employee discounts, recognition, and career development opportunities.
- Why this job: Be part of an exciting team driving economic growth with cutting-edge technology and sustainable solutions.
- Qualifications: High school diploma preferred; knowledge of construction equipment and software is a plus.
- Other info: Komatsu values diversity and offers a supportive workplace for all backgrounds.
The predicted salary is between 52000 - 68000 £ per year.
Join Komatsu and be part of something big! At Komatsu, we lead the construction and heavy equipment industry with cutting-edge technology and innovative solutions that enhance efficiency, safety, and sustainability. Our products are vital to sectors like construction and mining. By joining Komatsu, you become part of an industry essential to economic growth.
If you have proven leadership experience or are ready for that next step in your career, we would like to talk to you about transitioning your knowledge and experience to join our team to support Komatsu and the allied OEM products we represent.
What Komatsu Offers:
- Industry competitive wages
- Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
- Employee recognition, career development opportunities, and excellent job security
- Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
Job Overview
The Inside Product Support Sales Representative (IPSSR) is responsible for revenue growth and customer satisfaction of our Product Support Department. As an IPSSR, you will work closely with the entire Product Support Department to create quotes and estimates for service work and maintenance agreements. The IPSSR will communicate daily with customers along with the Product Support Department. This position ensures that all related activities are conducted with the highest standard to optimise our customer's satisfaction.
Scope
The IPSSR Department is responsible for $10 to $15 million in quotation annually. The scope for the IPSSR position is to ensure a minimum 15% growth annually. The expectation for the position is a competitive quote win rate of greater than 70%. The Komatsu region has over 100,000 products that the position will monitor daily. Working in this fast-paced environment requires quotes to be turned around in less than 24 hours.
Key Job Responsibilities
- Work closely with Parts, Service, and Sales to ensure all customers receive a good customer experience.
- Address problems and communicate efficiently with customers and/or service department to a timely resolution.
- Maintain equipment population records by customer follow-up and tracking lost sales.
- Generate and submit written quotes developed from machine inspections.
- Generate new parts and service opportunities.
- Coordinate shop repairs between the company and the customer.
- Aggressively promote all current service and parts programs while utilising telephone sales.
- Tracking and scheduling of Komatsu Care service and OSS agreements.
Qualifications/Requirements
- Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable.
- High school degree & some college preferred.
- Construction equipment and industry knowledge.
- Knowledge of software and technology applications preferred.
Additional Information
At Komatsu, your base pay is one part of your total compensation package. This role pays a total compensation range between $65,000 and $85,000. The actual offer will consider a wide range of factors, including experience and location.
Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/
Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Inside Product Support Sales Representative (IPSSR) employer: Komatsu
Contact Detail:
Komatsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Product Support Sales Representative (IPSSR)
✨Tip Number 1
Familiarise yourself with Komatsu's products and services. Understanding the specifics of their construction and heavy equipment will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Komatsu. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your experience in customer service and sales. Since the role focuses on customer satisfaction and revenue growth, having specific examples ready will showcase your suitability for the position.
✨Tip Number 4
Highlight any relevant technical knowledge or software skills you possess. Given that the role involves generating quotes and working with technology applications, demonstrating your proficiency in these areas can set you apart from other candidates.
We think you need these skills to ace Inside Product Support Sales Representative (IPSSR)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Inside Product Support Sales Representative. Familiarise yourself with the key job responsibilities and how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience in sales, customer service, and knowledge of construction equipment. Use specific examples that demonstrate your ability to meet the expectations outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the industry and your understanding of Komatsu's values. Mention how your skills can contribute to revenue growth and customer satisfaction, as well as your commitment to diversity and inclusion.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and familiarity with technology applications. These are crucial for the fast-paced environment described in the job overview.
How to prepare for a job interview at Komatsu
✨Understand the Komatsu Way
Familiarise yourself with the seven principles of the KOMATSU Way. Be prepared to discuss how you can apply these principles in your daily work, as they are crucial to the company's culture and operations.
✨Showcase Your Industry Knowledge
Demonstrate your understanding of the construction equipment industry during the interview. Highlight any relevant experience or knowledge you have about the products and services offered by Komatsu, as this will show your commitment and readiness for the role.
✨Prepare for Fast-Paced Scenarios
Since the role requires quick turnaround times for quotes, be ready to discuss how you handle pressure and manage time effectively. You might even want to prepare examples of past experiences where you successfully met tight deadlines.
✨Emphasise Customer Satisfaction
As the IPSSR role focuses on customer satisfaction, be prepared to share specific examples of how you've resolved customer issues in the past. Highlight your communication skills and ability to work collaboratively with different departments to enhance the customer experience.
