At a Glance
- Tasks: Be the go-to person for parts queries, quotes, and customer support.
- Company: Join Komatsu Australia, a diverse and inclusive company focused on creating value together.
- Benefits: Enjoy flexible work options, parental leave, health discounts, and potential yearly bonuses.
- Why this job: Make a real impact by enhancing customer experiences in a supportive environment.
- Qualifications: Strong customer service skills and proficiency in Microsoft tools; mechanical knowledge is a plus.
- Other info: Komatsu promotes a zero-harm culture and values diversity in the workplace.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Support Representative – Parts Interpreter, Welshpool
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Client:
Location:
Welshpool, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ad857b8a28ab
Job Views:
3
Posted:
25.06.2025
Expiry Date:
09.08.2025
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Job Description:
- Job no: 1824
At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together . We encourage people with diverse backgrounds to apply for this role.
The Opportunity:
Join Our Customer Support Centre as a Customer Support Representative/Spare Parts Interpreter:
This role at the Customer Support Centre offers a prime opportunity to contribute significantly to our internal and external customers\’ needs. You will be the key point of contact for queries related to parts interpretation, quotes, sales orders, and deliveries. In addition, your responsibilities encompass:
Delivering precise and timely parts interpretation by analysing parts manuals and other resources to ensure accurate parts supply
Providing customers with reliable estimates of lead time and costs, harnessing Komatsu\’s inventory, and parts pricing systems
Championing our company and its products by maintaining a positive outlook, adhering to quality assurance procedures, promptly identifying issues, and proposing effective solutions
Proactively engaging with customers to enhance sales, while offering tailored solutions that demonstrate your commitment to exceptional service
Elevating the customer experience by delivering outstanding service that leaves a positive impact
Role Located: Welshpool
- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- Financial: Company funded Income Protection Insurance
- Career: Recognition, awards, flexibility, further education studies and internal career development
- Health: Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
- Yearly Bonus: Potential to receive a yearly bonus
- Referral Program: $3000 referral payment for referring a successful new employee to Komatsu
What we are looking for:
- Excel in a dynamic environment that requires swift decision-making
- Exceptional customer service prowess and knack for fostering robust professional relationships
- Intermediate to advanced skills in the Microsoft suite; prior experience with Microsoft AX is highly regarded
- While not mandatory, familiarity with mechanical equipment and aptitude will be a plus
Ready to get started? Simply hit the apply now button!
Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.
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Customer Support Representative - Parts Interpreter employer: Komatsu Australia
Contact Detail:
Komatsu Australia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative - Parts Interpreter
✨Tip Number 1
Familiarise yourself with Komatsu's products and services. Understanding their parts and how they function will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Think of examples from your past experiences where you successfully resolved customer issues or improved their experience, as these will be key talking points during your discussions.
✨Tip Number 3
Practice using Microsoft Office tools, especially Excel, as this role requires intermediate to advanced skills. Being comfortable with these tools will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Prepare to discuss your ability to work in a fast-paced environment. Think of specific instances where you've had to make quick decisions or adapt to changing circumstances, as this is crucial for the role.
We think you need these skills to ace Customer Support Representative - Parts Interpreter
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Support Representative - Parts Interpreter position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and parts interpretation. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Tailored Cover Letter: Compose a cover letter that addresses the specific needs of Komatsu Australia. Mention your understanding of their products and your commitment to exceptional customer service, as well as any relevant experience with mechanical equipment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Komatsu Australia
✨Know the Company and Its Products
Before your interview, take some time to research Komatsu and its range of products. Understanding their offerings will help you answer questions more effectively and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your exceptional customer service abilities. Be ready to discuss how you've handled difficult situations and turned them into positive outcomes.
✨Familiarise Yourself with Parts Interpretation
Since the role involves parts interpretation, brush up on your knowledge of parts manuals and inventory systems. Being able to discuss how you would approach interpreting parts will show your readiness for the position.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've identified issues and proposed effective solutions. This will be crucial in showcasing your ability to enhance the customer experience and contribute positively to the team.