Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assess vehicle damage, prepare estimates, and provide top-notch customer service.
- Company: Join a busy Accident Repair Centre in Hainault with a supportive team.
- Benefits: Competitive salary, bonus opportunities, modern equipment, and training.
- Why this job: Combine your skills in estimating and customer service for a rewarding career.
- Qualifications: Experience as a VDA/Estimator and strong communication skills required.
- Other info: Enjoy a dynamic work environment with growth potential.
Kolt Recruitment are looking for an experienced VDA / Customer Service Advisor to join a busy Accident Repair Centre in Hainault. This is a fantastic opportunity for a skilled professional to work in a small but efficient site, combining estimating with front-of-house customer service responsibilities.
Key Responsibilities
- Carry out accurate vehicle damage assessments and prepare estimates.
- Book in customer vehicles, complete handovers, and provide regular updates.
- Process payments and ensure all administration is completed correctly.
- Deliver excellent customer service, acting as the main point of contact for clients.
- Support the smooth running of the site in collaboration with the bodyshop team.
Requirements
- Proven experience as a VDA / Estimator within a bodyshop or accident repair environment.
- Strong customer service skills with the ability to communicate clearly and professionally.
- Knowledge of estimating systems such as Audatex desirable.
- Good organisational skills and attention to detail.
- Full UK driving licence.
Benefits
- Competitive salary package (dependant on experience).
- Bonus opportunities.
- Modern workshop and equipment.
- Training and development opportunities.
- Pension scheme and holiday allowance.
If you would like any further information on this role please call or contact Kirk Kilgallon at Kolt Recruitment.
VDA / Service Advisor employer: Kolt Recruitment Ltd
Contact Detail:
Kolt Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VDA / Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research Kolt Recruitment and the Accident Repair Centre. Understanding their values and culture will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to VDA and customer service roles. We can even help you with mock interviews to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work, like estimates you've prepared or customer feedback. This will demonstrate your experience and give you a chance to shine during the conversation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace VDA / Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a VDA or Service Advisor. We want to see how your skills match the job description, so don’t be shy about showcasing your estimating and customer service expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our busy Accident Repair Centre. Share specific examples of your past work that relate to the responsibilities listed in the job description.
Show Off Your Customer Service Skills: Since delivering excellent customer service is key, make sure to mention any relevant experiences where you’ve gone above and beyond for clients. We love candidates who can communicate clearly and professionally!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Kolt Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle damage assessments and estimating systems like Audatex. Being able to discuss your previous experience confidently will show that you're the right fit for the role.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond to help a client.
✨Organisational Skills Matter
Be ready to talk about how you manage your time and keep things organised, especially when handling multiple customer vehicles. Share any tools or methods you use to stay on top of your tasks.
✨Ask Questions
Prepare some thoughtful questions about the company and the team you'll be working with. This shows your interest in the role and helps you determine if it's the right fit for you too.
