At a Glance
- Tasks: Manage patient appointments, collect information, and ensure a welcoming environment.
- Company: Join a leading outpatient treatment provider dedicated to compassionate care.
- Benefits: Enjoy competitive pay, full benefits, tuition reimbursement, and paid professional development.
- Other info: Be part of a diverse team committed to improving mental health and substance use treatment.
- Why this job: Make a real difference in patients' lives while growing your career in healthcare.
- Qualifications: Experience in medical settings and strong communication skills are essential.
The predicted salary is between 20 - 20 £ per hour.
Overview
Kolmac Integrated Behavioral Health and Concerted Care Group (CCG) is a leading outpatient treatment provider in the Mid-Atlantic region.
We are committed to treating individuals whose lives have been impacted by substance use and mental health disorders.
We do this by providing compassionate and evidence-based treatment, aimed at improving the quality of life for those we serve.
We stand behind our commitment to diversity, equity and inclusion, which are the core of our company with our patients and employees.
Our leadership team invests to enhance the programs we offer patients to expand access to care and offer flexibility.
Patient care is at the heart of everything we do.
We want your experience and expertise on our team!
When you join our organization, you are connecting to a committed and caring group of colleagues.
Responsibilities
- In person full-time Monday - Friday 5:30am - 1:30pm
- Manages scheduled appointments by checking in patients and alerting staff to patient presence.
Directs walk-in patients to appropriate staff.
- Collects relevant patient information and maintains HIPAA compliance
- Manages all incoming telephone calls and represents the agency as a first point of contact with a pleasant and professional demeanor.
- Routes calls, messages, and deliveries to appropriate staff in a timely fashion
- Follows systems and procedures by adhering to operating practices, record-keeping systems, forms control, and budgetary requirements
- Manages co-pay and self-pay amounts for patient visits, including documenting amounts received, and alerting patients to outstanding balances
- Receives clinical alerts and ensures adherence to patient restrictions, including toxicology screens and appointments with clinical staff
- Assists with management of patient documentation, including managing the availability of charts between care providers on the day of intake and ensuring UA and BAC records are retained and available for care providers
- Manages the waiting area milieu by observing safety and well-being of patients and visitors. Alerts security and clinical staff to situations requiring intervention
- Maintain cleanliness and order of front desk and waiting room areas
Qualifications
- Three plus years’ experience in a medical office setting, hospital, or similar patient customer service environment. Five plus years, preferred.
- Requires a working knowledge of medical insurance plans, billing, regulations.
- Must have a strong knowledge of and advanced experience with Microsoft Office products with an ability to become familiar with firm-specific programs and software.
- Excellent verbal and written communication, professional telephone manners, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies.
- Ability to multi-task and adapt to changing priorities.
- Ability to act with integrity, professionalism, and confidentiality.
- A high degree of personal motivation and drive to achieve personal and professional goals.
- Must have a valid drivers license
- We Offer
- Competitive Compensation
- Full Benefits: Medical/Dental/Vision
- Life Insurance
- Tuition Reimbursement
- Paid Professional Development Time
- Student Loan Repayment Program
- Paid Vacation Time
• And More!
The base pay range for this position is $20/hour - $21/hour.
Factors, such as but not limited to, geographical location, relevant experience, licensure, education, and skill level may impact the pay for this position.
Kolmac Integrated Behavioral Health has been a leader in Outpatient Treatment since 1973.
Patient care is at the heart of what we do.
Kolmac Outpatient Recovery and Concerted Care Group (CCG) have merged to provide addiction treatment and behavioral health treatment services for individuals, families, couples, and groups.
We serve communities across Maryland, DC, Virginia, Delaware, and Pennsylvania.
We are still growing!
Patient Access Specialist in Dover employer: Kolmac
Kolmac Integrated Behavioral Health is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. Located in Dover, DE, the company prioritises employee growth through ongoing training and development opportunities while ensuring that patient care remains at the forefront of its mission. By joining Kolmac, you become part of a compassionate team committed to making a meaningful impact in the lives of individuals facing substance use and mental health challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Access Specialist in Dover
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Kolmac.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Kolmac.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Kolmac, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Access Specialist in Dover
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Kolmac.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Kolmac.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Kolmac. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Kolmac. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Kolmac
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Kolmac’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
