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- Tasks: Lead onboarding projects, ensuring smooth integration of Kolleno with client systems.
- Company: Join Kolleno, a dynamic FinOps platform transforming finance operations for businesses.
- Benefits: Remote work in August, flexible Fridays, performance bonuses, and delicious weekly treats.
- Why this job: Be the bridge between clients and tech, making finance easier for everyone.
- Qualifications: 6+ years in a technical role, strong communication skills, and ERP knowledge.
- Other info: Join a diverse team that values curiosity, teamwork, and customer-first approaches.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT KOLLENO
Kolleno is a trusted FinOps platform that simplifies receivables, payments & reconciliation for CFOs and finance teams. We redefine the very essence of payments management for businesses, foreseeing traditional finance operations transforming into seamless experiences for everyone involved: CFOs, finance teams and clients. We empower finance teams to tackle their daily tasks effortlessly and businesses to free up resources to focus on higher-priority, growth-driving activities. Founded in 2020, Kolleno raised £4M (USD $5.4M) in seed funding from leading investors, including Eurazeo, Stride.VC, Allianz Trade and Hubspot, and currently services clients across North America, Europe and South Africa.
As our activity surges and clientele grows, we are expanding our Customer Success team to nurture enduring client relationships. At Kolleno, we cultivate builder mindset, curiosity, humility, and teamwork. You will be joining a diverse and dynamic team, where your potential knows no bounds, limited only by the expanse of your own ambitions.
ABOUT THE ROLE
We are looking for an Implementation Manager who thrives at the intersection of customer success, product, and engineering. We are B2B Fintech in Payments, helping enterprises improve their financial operations.
Do you...
- enjoy dissecting complex enterprise systems to figure out how they actually work?
- get a kick out of making clunky ERP setups play nicely with modern platforms?
- take pride in delivering onboarding experiences that just... work?
- love bringing clarity to chaos in cross-functional environments?
Are you...
- a strong communicator who can speak both "engineering" and "CFO"?
- able to understand the big picture while diving into the technical details?
- comfortable leading onboarding projects from kickoff to delivery?
- someone who thrives in client-facing, solution-oriented roles?
Here’s what makes our work different:
We are not just building B2B software – we are transforming how enterprise finance teams manage cash flow and collections. Our enterprise clients rely on us to understand their technical environments, especially ERPs like NetSuite, SAP, and Microsoft Dynamics, and to help them integrate Kolleno seamlessly.
You will be the technical bridge between our clients and product, ensuring each enterprise onboarding is tailored to how the customer actually works – not how they say they work.
Your Role as Project Lead
You will be the owner and driver of multiple large-scale onboarding projects. You will operate as a hands-on project manager, responsible for coordinating cross-functional teams, unblocking issues, keeping everyone aligned, documenting progress and most importantly, getting customers live as quickly and smoothly as possible. You will be the central point of contact internally and externally, balancing technical detail with strategic oversight, and making sure every onboarding hits the mark.
You will join a team that values...
- A customer-first approach.
- Deep understanding of customer systems and workflows.
- Clear, honest communication (internally and externally).
- Consistent, high-quality onboarding delivery.
- Long-term thinking, not duct-tape fixes.
- Customer empathy with strong technical depth.
Your Day-to-Day
- Work closely with enterprise customers to understand their ERP setups (NetSuite, SAP, Microsoft Dynamics), billing and collections processes.
- Gather and map technical requirements, including custom fields, data flows, and integration logic.
- Own the technical implementation of Kolleno during onboarding.
- Collaborate across Sales, Product, Engineering, and Customer Success to design tailored solutions.
- Develop and deliver an internal/external onboarding progress tool to track outstanding tasks and milestones.
- Act as the go-to expert for how Kolleno integrates with ERPs across the enterprise customer base.
- Translate customer needs into actionable tasks and ensure smooth delivery of onboarding.
- Assist with updating and maintaining detailed project plans and coordination of partner meetings, setting agendas, recording and distributing minutes.
- Demonstrate strong project management capabilities by driving coordination of underlying implementation activities, including core application configurations, data ingestion setup, workflow configuration, and ongoing support.
- Participate in client-facing meetings and communications across various organizational levels, including executives, project leads, and operational teams.
Experience Required
- 6+ years in a Solutions Engineer, Implementation Specialist, Technical Consultant, or Business Analyst role.
- Strong understanding of APIs, data mapping, and integration patterns.
- Comfortable in client-facing situations, including with senior stakeholders.
- Ability to interpret business requirements and translate them into technical specs.
- Strong organisational skills and a bias toward action.
- Bonus: Hands-on experience working with ERPs – especially NetSuite and SAP.
- Bonus: experience building internal tools or project tracking systems.
Kolleno Benefits
- Work all of August remotely – escape the city, or just your commute.
- Work the two weeks of Christmas and New Year’s remotely.
- Office-based Monday to Thursday, Fridays are flexible – your call.
- Weekly treats and Gail’s pastries on Mondays.
- 20 days of annual leave + Bank Holidays per year.
- Performance bonuses.
Implementation Manager in London employer: Kolleno
Contact Detail:
Kolleno Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Manager in London
✨Tip Number 1
Get to know Kolleno inside out! Familiarise yourself with their FinOps platform and how it integrates with ERPs like NetSuite and SAP. This will help you speak their language during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events where Kolleno might be present. Building relationships can give you insider info and potentially a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about your past experiences and how they relate to the role of Implementation Manager. Be ready to discuss specific projects where you’ve successfully managed onboarding or integration tasks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on joining the team at Kolleno.
We think you need these skills to ace Implementation Manager in London
Some tips for your application 🫡
Show Your Understanding of FinOps: When writing your application, make sure to highlight your knowledge of financial operations and how they relate to the role. We want to see that you understand the complexities of payments management and can communicate this effectively.
Tailor Your Experience: Don’t just send a generic application! We love seeing how your past experiences align with the specific requirements of the Implementation Manager role. Be sure to mention any relevant projects or roles where you’ve successfully managed onboarding or integrations.
Communicate Clearly: Since this role involves liaising between technical teams and clients, clarity is key. Use straightforward language in your application to demonstrate your communication skills. We appreciate candidates who can bridge the gap between engineering and finance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Kolleno
✨Know Your Tech Inside Out
As an Implementation Manager, you'll need to be well-versed in ERPs like NetSuite, SAP, and Microsoft Dynamics. Brush up on how these systems work and be ready to discuss specific integration scenarios during your interview.
✨Showcase Your Communication Skills
You'll be the bridge between clients and technical teams, so it's crucial to demonstrate your ability to communicate complex ideas clearly. Prepare examples of how you've successfully navigated client conversations or resolved misunderstandings in past roles.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills, especially in chaotic environments. Think of instances where you turned a challenging situation into a success story, particularly in onboarding or project management.
✨Emphasise Customer Empathy
Kolleno values a customer-first approach, so be ready to discuss how you've put customers at the heart of your projects. Share experiences where you tailored solutions to meet specific client needs and how that impacted their satisfaction.
