At a Glance
- Tasks: Lead onboarding projects, ensuring seamless integration of Kolleno with client systems.
- Company: Join Kolleno, a dynamic FinOps platform transforming finance operations for businesses.
- Benefits: Remote work in August, flexible Fridays, performance bonuses, and delicious weekly treats.
- Other info: Collaborative team culture focused on customer success and innovative solutions.
- Why this job: Make a real impact by enhancing enterprise financial operations and client experiences.
- Qualifications: 6+ years in tech roles, strong understanding of APIs, and excellent communication skills.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT KOLLENO
Kolleno is a trusted FinOps platform that simplifies receivables and payments reconciliation for CFOs and finance teams. We redefine the essence of payments management for businesses, transforming traditional finance operations into seamless experiences for everyone involved: CFOs, finance teams, and clients. We empower finance teams to tackle their daily tasks effortlessly and allow businesses to focus on higher-priority, growth-driving activities. Founded in 2020, Kolleno raised £4M (USD $5.4M) in seed funding from leading investors and currently services clients across North America, Europe, and South Africa. As our activity surges and clientele grows, we’re expanding our Customer Success team to nurture enduring client relationships. At Kolleno, we cultivate a builder mindset, curiosity, humility, and teamwork.
ABOUT THE ROLE
We’re looking for an Implementation Manager who thrives at the intersection of customer success, product, and engineering. We are B2B Fintech in Payments, helping enterprises improve their financial operations.
Do you…
- enjoy dissecting complex enterprise systems to figure out how they actually work?
- get a kick out of making clunky ERP setups play nicely with modern platforms?
- take pride in delivering onboarding experiences that just… work?
- love bringing clarity to chaos in cross-functional environments?
Are you…
- a strong communicator who can speak both “engineering” and “CFO”?
- able to understand the big picture while diving into the technical details?
- comfortable leading onboarding projects from kickoff to delivery?
- someone who thrives in client-facing, solution-oriented roles?
Here’s what makes our work different:
We’re not just building B2B software – we’re transforming how enterprise finance teams manage cash flow and collections. Our enterprise clients rely on us to understand their technical environments, especially ERPs like NetSuite, SAP, and Microsoft Dynamics, and to help them integrate Kolleno seamlessly. You will be the technical bridge between our clients and product, ensuring each enterprise onboarding is tailored to how the customer actually works.
Your Role as Project Lead
You’ll be the owner and driver of multiple large-scale onboarding projects. You’ll operate as a hands-on project manager, responsible for coordinating cross-functional teams, unblocking issues, keeping everyone aligned, documenting progress, and getting customers live as quickly and smoothly as possible. You’ll be the central point of contact internally and externally, balancing technical detail with strategic oversight, and making sure every onboarding hits the mark.
You’ll join a team that values…
- A customer-first approach.
- Deep understanding of customer systems and workflows.
- Clear, honest communication (internally and externally).
- Consistent, high-quality onboarding delivery.
- Long-term thinking, not duct-tape fixes.
- Customer empathy with strong technical depth.
Your Day-to-Day
- Work closely with enterprise customers to understand their ERP setups (NetSuite, SAP, Microsoft Dynamics), billing and collections processes.
- Gather and map technical requirements, including custom fields, data flows, and integration logic.
- Own the technical implementation of Kolleno during onboarding.
- Collaborate across Sales, Product, Engineering, and Customer Success to design tailored solutions.
- Develop and deliver an internal/external onboarding progress tool to track outstanding tasks and milestones.
- Act as the go-to expert for how Kolleno integrates with ERPs across the enterprise customer base.
- Translate customer needs into actionable tasks and ensure smooth delivery of onboarding.
- Assist with updating and maintaining detailed project plans and coordination of partner meetings, setting agendas, recording and distributing minutes.
- Demonstrate strong project management capabilities by driving coordination of underlying implementation activities, including core application configurations, data ingestion setup, workflow configuration, and ongoing support.
- Participate in client-facing meetings and communications across various organisational levels, including executives, project leads, and operational teams.
Experience Required
- 6+ years in a Solutions Engineer, Implementation Specialist, Technical Consultant, or Business Analyst role.
- Strong understanding of APIs, data mapping, and integration patterns.
- Comfortable in client-facing situations, including with senior stakeholders.
- Ability to interpret business requirements and translate them into technical specs.
- Strong organisational skills and a bias toward action.
- Bonus: Hands-on experience working with ERPs – especially NetSuite and SAP.
- Bonus: experience building internal tools or project tracking systems.
Kolleno Benefits
- Work all of August remotely – escape the city, or just your commute.
- Work the two weeks of Christmas and New Year's remotely.
- Office-based Monday to Thursday, Fridays are flexible – your call.
- Weekly treats and Gail’s pastries on Mondays.
- 20 days of annual leave + Bank Holidays per year.
- Performance bonuses.
Implementation Manager employer: Kolleno
Kolleno is an exceptional employer for those looking to make a significant impact in the FinTech sector. With a vibrant and energetic work culture, we foster creativity and collaboration, providing ample opportunities for personal and professional growth. As part of our team, you'll be at the forefront of innovation, working closely with experienced leaders while contributing to a mission that truly matters: helping businesses get paid on time.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Kolleno. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Implementation Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Kolleno.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Kolleno's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Kolleno
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Kolleno.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Kolleno will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Kolleno employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
