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For Companies At a Glance
- Tasks: Lead onboarding projects, ensuring seamless integration of Kolleno with client systems.
- Company: Join Kolleno, a dynamic FinOps platform transforming finance operations for businesses.
- Benefits: Remote work in August, flexible Fridays, performance bonuses, and delicious weekly treats.
- Why this job: Make a real impact by enhancing enterprise financial operations and client experiences.
- Qualifications: 6+ years in tech roles, strong understanding of APIs, and excellent communication skills.
- Other info: Collaborative team culture focused on customer success and innovative solutions.
The predicted salary is between 36000 - 60000 ÂŁ per year.
ABOUT KOLLENO
Kolleno is a trusted FinOps platform that simplifies receivables and payments reconciliation for CFOs and finance teams. We redefine the essence of payments management for businesses, transforming traditional finance operations into seamless experiences for everyone involved: CFOs, finance teams, and clients. We empower finance teams to tackle their daily tasks effortlessly and allow businesses to focus on higher-priority, growth-driving activities. Founded in 2020, Kolleno raised £4M (USD $5.4M) in seed funding from leading investors and currently services clients across North America, Europe, and South Africa. As our activity surges and clientele grows, we’re expanding our Customer Success team to nurture enduring client relationships. At Kolleno, we cultivate a builder mindset, curiosity, humility, and teamwork.
ABOUT THE ROLE
We’re looking for an Implementation Manager who thrives at the intersection of customer success, product, and engineering. We are B2B Fintech in Payments, helping enterprises improve their financial operations.
Do you…
- enjoy dissecting complex enterprise systems to figure out how they actually work?
- get a kick out of making clunky ERP setups play nicely with modern platforms?
- take pride in delivering onboarding experiences that just… work?
- love bringing clarity to chaos in cross-functional environments?
Are you…
- a strong communicator who can speak both “engineering” and “CFO”?
- able to understand the big picture while diving into the technical details?
- comfortable leading onboarding projects from kickoff to delivery?
- someone who thrives in client-facing, solution-oriented roles?
Here’s what makes our work different:
We’re not just building B2B software – we’re transforming how enterprise finance teams manage cash flow and collections. Our enterprise clients rely on us to understand their technical environments, especially ERPs like NetSuite, SAP, and Microsoft Dynamics, and to help them integrate Kolleno seamlessly. You will be the technical bridge between our clients and product, ensuring each enterprise onboarding is tailored to how the customer actually works.
Your Role as Project Lead
You’ll be the owner and driver of multiple large-scale onboarding projects. You’ll operate as a hands-on project manager, responsible for coordinating cross-functional teams, unblocking issues, keeping everyone aligned, documenting progress, and getting customers live as quickly and smoothly as possible. You’ll be the central point of contact internally and externally, balancing technical detail with strategic oversight, and making sure every onboarding hits the mark.
You’ll join a team that values…
- A customer-first approach.
- Deep understanding of customer systems and workflows.
- Clear, honest communication (internally and externally).
- Consistent, high-quality onboarding delivery.
- Long-term thinking, not duct-tape fixes.
- Customer empathy with strong technical depth.
Your Day-to-Day
- Work closely with enterprise customers to understand their ERP setups (NetSuite, SAP, Microsoft Dynamics), billing and collections processes.
- Gather and map technical requirements, including custom fields, data flows, and integration logic.
- Own the technical implementation of Kolleno during onboarding.
- Collaborate across Sales, Product, Engineering, and Customer Success to design tailored solutions.
- Develop and deliver an internal/external onboarding progress tool to track outstanding tasks and milestones.
- Act as the go-to expert for how Kolleno integrates with ERPs across the enterprise customer base.
- Translate customer needs into actionable tasks and ensure smooth delivery of onboarding.
- Assist with updating and maintaining detailed project plans and coordination of partner meetings, setting agendas, recording and distributing minutes.
- Demonstrate strong project management capabilities by driving coordination of underlying implementation activities, including core application configurations, data ingestion setup, workflow configuration, and ongoing support.
- Participate in client-facing meetings and communications across various organisational levels, including executives, project leads, and operational teams.
Experience Required
- 6+ years in a Solutions Engineer, Implementation Specialist, Technical Consultant, or Business Analyst role.
- Strong understanding of APIs, data mapping, and integration patterns.
- Comfortable in client-facing situations, including with senior stakeholders.
- Ability to interpret business requirements and translate them into technical specs.
- Strong organisational skills and a bias toward action.
- Bonus: Hands-on experience working with ERPs – especially NetSuite and SAP.
- Bonus: experience building internal tools or project tracking systems.
Kolleno Benefits
- Work all of August remotely – escape the city, or just your commute.
- Work the two weeks of Christmas and New Year's remotely.
- Office-based Monday to Thursday, Fridays are flexible – your call.
- Weekly treats and Gail’s pastries on Mondays.
- 20 days of annual leave + Bank Holidays per year.
- Performance bonuses.
Implementation Manager employer: Kolleno
Contact Detail:
Kolleno Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. Don’t be shy – ask for informational interviews or advice. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Kolleno and understand their products and values. Think about how your skills as an Implementation Manager can help them transform finance operations. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how you can bridge the gap between technical details and customer needs. Highlight your experience with ERPs like NetSuite and SAP, and how you’ve made onboarding smooth in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Kolleno team. Let’s get you that Implementation Manager role!
We think you need these skills to ace Implementation Manager
Some tips for your application 🫡
Show Your Understanding of the Role: When writing your application, make sure to highlight your understanding of the Implementation Manager role. Talk about your experience with ERP systems like NetSuite or SAP, and how you can bridge the gap between technical details and customer needs.
Be Clear and Concise: We love clear communication! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills that align with the job description.
Tailor Your Application: Don’t just send a generic application. Tailor your CV and cover letter to reflect the specific requirements mentioned in the job description. Show us how your past experiences make you the perfect fit for our team at Kolleno.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Kolleno
✨Know Your ERPs
Make sure you brush up on your knowledge of ERPs like NetSuite, SAP, and Microsoft Dynamics. Be ready to discuss how these systems work and how Kolleno integrates with them. This will show that you understand the technical landscape and can speak the same language as both clients and engineers.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you successfully managed onboarding projects or cross-functional teams. Highlight your ability to keep everyone aligned and document progress. This will demonstrate your hands-on project management capabilities, which are crucial for the Implementation Manager role.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You’ll need to bridge the gap between engineering and finance, so being able to communicate effectively with both sides is key. Think of scenarios where you’ve had to simplify technical jargon for non-technical stakeholders.
✨Emphasise Customer Empathy
Be prepared to discuss how you’ve put customers first in previous roles. Share specific instances where you’ve understood customer needs and tailored solutions accordingly. This aligns perfectly with Kolleno’s customer-first approach and will show that you’re a great fit for their team.
