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- Tasks: Develop and optimise Salesforce Marketing Cloud solutions to enhance customer engagement.
- Company: Join a dynamic team at KOKO, a leader in marketing technology.
- Benefits: Enjoy hybrid work options, competitive salary, and professional development opportunities.
- Other info: Collaborative environment with opportunities for growth in the tech industry.
- Why this job: Make a real impact on customer journeys with cutting-edge marketing technology.
- Qualifications: 5+ years of Salesforce Marketing Cloud experience and strong technical skills.
The predicted salary is between 50000 - 65000 £ per year.
Term: Fixed term contract, 12 months
Working week: This is a full-time role, Monday to Friday, with the opportunity for hybrid work arrangement of 2 days remotely.
Please note we can only consider candidates with the Right to Work in the UK.
Job Summary
The Salesforce Marketing Cloud Developer is responsible for the technical ownership, development and optimisation of KOKOs Salesforce Marketing Cloud and its integration with Sales Cloud. This role is accountable for building scalable, data-driven marketing solutions that enhance customer engagement, drive commercial performance and ensure best-in-class platform governance. Sitting at the intersection of marketing, digital and CRM, the role requires a hands-on developer with strong commercial awareness and a deep understanding of member lifecycle marketing. The successful candidate will lead the configuration, development and continuous improvement of the platform with creativity and a commercial mindset, ensuring seamless execution across campaigns and guest journeys that supports the wider business in adopting and maximising Salesforce capabilities.
Role and responsibilities
- Platform Development & Configuration
- Design, build and maintain multi-step customer journeys in Journey Builder, including triggered, scheduled and transactional communications across email, SMS.
- Develop and maintain dynamic email templates, Cloud pages and personalisation logic using AMPscript, SSJS and HTML/CSS.
- Configure and manage Automation Studio workflows for data imports, campaign execution and scheduled processes.
- Build and maintain data extensions, attribute groups and data models within Contact Builder.
- Own the preference centre and subscription management architecture, ensuring alignment with consent and communication preferences.
- Salesforce Sales Cloud, Configuration & Administration
- Manage and maintain the Marketing Cloud Connect integration, ensuring reliable and accurate data synchronisation between platforms.
- Configure Sales Cloud objects, fields, page layouts and record types to support Marketing, Membership, Events, Partnerships and VIP teams.
- Build and manage Flows, automation processes and validation rules to streamline operational workflows.
- Create and maintain reports and dashboards to support performance tracking and business insights.
- Manage user setup, profiles, roles and permissions as adoption expands across the business.
- Support the ongoing Salesforce rollout, onboarding new teams and workflows through configuration, training and support.
- Data, Segmentation & Compliance
- Write and maintain SQL queries within Automation Studio for segmentation, transformation and reporting.
- Design and manage data ingestion pipelines from third-party systems including ticketing, ePOS and membership platforms (e.g. Peoplevine).
- Own data hygiene practices, including deduplication, suppression management and bounce handling.
- Ensure all platform activity complies with UK GDPR, including consent capture, preference management and data retention policies.
- Deliverability & Performance
- Monitor sender reputation, inbox placement and deliverability across domains and IPs.
- Conduct A/B testing and analyse campaign performance to provide actionable insights.
- Build and maintain reporting dashboards to support marketing and commercial decision-making.
- Stakeholder Engagement & Documentation
- Act as the internal technical authority for Salesforce Marketing Cloud, supporting platform queries and troubleshooting.
- Gather and translate requirements from non-technical stakeholders into clear, scalable solutions.
- Produce and maintain technical documentation, including solution designs, data structures and user guides.
- Collaborate with external Salesforce partners and vendors on integrations, upgrades and advanced customisations.
- Manage on-site design briefs for posters and digital screens; coordinate proofing, printing, and installation to meet deadlines.
About you
- 5+ years hands-on experience with Salesforce Marketing Cloud in a professional environment.
- Proven experience with Sales Cloud configuration, including objects, flows, automation, reports and dashboards.
- Strong proficiency in AMPscript, SSJS and SQL, demonstrated through live campaign and automation builds.
- Deep understanding of Marketing Cloud data architecture, including data extensions, Contact Builder and relationships.
- Experience managing Marketing Cloud Connect and working across both Marketing Cloud and Sales Cloud.
- Proven track record in building Journey Builder programmes and Automation Studio workflows.
- Experience configuring Mobile Studio for SMS and other channels.
Desirable experience:
- Salesforce Marketing Cloud Developer or Email Specialist certification.
- Salesforce Administrator certification or equivalent hands-on experience.
- Experience with REST or SOAP API integrations and SFTP-based data pipelines.
- Experience within live music, hospitality, membership or events environments.
Salesforce Developer employer: KOKO
Contact Detail:
KOKO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Developer
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or related industries. Attend meetups, webinars, or even local events to get your name out there and learn about potential job openings.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Salesforce projects, especially those involving Marketing Cloud and Sales Cloud. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common Salesforce scenarios and challenges. Be ready to discuss how you've tackled similar issues in the past, especially around data management and customer journeys.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your experience with AMPscript, SSJS, and SQL to stand out from the crowd.
We think you need these skills to ace Salesforce Developer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Salesforce Developer role. Highlight your experience with Salesforce Marketing Cloud and Sales Cloud, and don’t forget to mention any relevant projects that showcase your skills in AMPscript, SSJS, and SQL.
Showcase Your Technical Skills: We want to see your hands-on experience! Include specific examples of how you've built customer journeys, managed data extensions, or configured automation processes. The more detail you provide, the better we can understand your expertise.
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use bullet points for easy reading and make sure to get straight to the point about your qualifications and experiences that align with the job description.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at KOKO
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce Marketing Cloud and Sales Cloud knowledge. Be ready to discuss your hands-on experience with Journey Builder, Automation Studio, and SQL queries. They’ll want to see that you can talk the talk and walk the walk!
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially around data management and campaign optimisation. Think about specific situations where you improved processes or resolved issues, as this will demonstrate your commercial awareness and creativity.
✨Get Familiar with GDPR Compliance
Since compliance is key in this role, make sure you understand UK GDPR regulations. Be ready to discuss how you’ve managed consent capture and data hygiene practices in past projects. This shows you’re not just technically savvy but also aware of the legal landscape.
✨Engage with Stakeholders
Think about how you’ve gathered requirements from non-technical stakeholders before. Prepare to share examples of how you translated their needs into technical solutions. This will highlight your communication skills and ability to work collaboratively across teams.