At a Glance
- Tasks: Create memorable experiences and build genuine relationships with members and guests.
- Company: The House of KOKO, a luxury hospitality brand known for exceptional service.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Join a vibrant team and help shape an unforgettable member journey.
- Why this job: Be the face of KOKO, making every guest feel valued and welcomed.
- Qualifications: Experience in luxury hospitality and a passion for creating connections.
The predicted salary is between 30000 - 40000 £ per year.
As a Senior Host, you will be the first and lasting impression of The House of KOKO experience, setting the tone for every member and guest interaction. This is a highly guest-facing role focused on delivering a seamless, personalised welcome, with particular emphasis on member recognition, relationship building and creating a sense of belonging from arrival through to departure.
Working from the members desk, you will oversee the flow of arrivals, manage guest access and ensure that every interaction reflects the standards and identity of KOKO. You will play a key role in maintaining strong member relationships, supporting retention and ensuring that guest preferences and behaviours are captured to continuously enhance the experience.
You will support the wider host team in delivering a consistent, high-quality welcome, working closely with Membership, Reception and F&B teams to ensure a joined-up approach to the member journey. With strong attention to detail and awareness of the wider operation, you will help ensure The House runs smoothly, particularly during peak periods and events.
Beyond the desk, you will contribute to the overall atmosphere of The House, acting as an ambassador for the brand and fostering an environment that feels both elevated and welcoming.
Role and responsibilities- Provide a warm, personalised welcome to all members and guests, ensuring consistent recognition and engagement.
- Oversee the members desk operation, managing arrivals, access and guest flow efficiently, particularly during peak periods.
- Build and maintain strong member relationships, remembering preferences, behaviours and key details to enhance the experience.
- Support and guide the host team, ensuring high standards of presentation, communication and service delivery.
- Ensure all guest and member information is accurately captured and updated within relevant systems.
- Act as a key point of contact for member queries, handling requests with professionalism and discretion.
- Collaborate with Membership, Reception, Events and F&B teams to ensure a seamless and consistent member journey.
- Support the coordination of bookings and arrivals, ensuring alignment across departments.
- Monitor guest feedback and behaviours, sharing insights to support member engagement and retention.
- Support the delivery of key events and activations, ensuring a smooth and welcoming arrival experience.
- Lead by example on the floor, setting the tone for service, energy and professionalism.
- Support and ensure delivery of management instructions and company initiatives within the team.
- Ensure all service standards, brand values, and operational procedures are consistently upheld.
- Handle guest concerns with sensitivity, always aiming to resolve issues in a way that protects the member experience and brand reputation.
- Promote awareness of membership benefits and support a culture of engagement and community within the House.
- Represent the brand with professionalism and creativity, reinforcing KOKO's reputation for exceptional and unique service.
We're seeking someone with a natural ability to create memorable, personalised experiences and build genuine relationships. You will have a strong presence, a keen eye for detail and a passion for hospitality, culture and people.
- Previous experience in a guest-facing role within luxury hospitality, ideally within a members' club or similar environment.
- A natural host with the ability to connect, recognise and engage with members and guests.
- Strong organisational skills and attention to detail, particularly in managing arrivals and guest information.
- Immaculate personal presentation with excellent communication skills, verbally and in writing.
- Actively seeking to establish trust and credibility, by ensuring excellent service.
- Proactive, solutions-focused, and committed to delivering consistently high standards.
- A keen interest in creating an entertaining environment, with integrity.
Please note that we can only consider candidates with the Right to Work.
Senior Host - London employer: KOKO
At The House of KOKO, we pride ourselves on being an exceptional employer that values the art of hospitality and the importance of personal connections. Our vibrant work culture fosters creativity and collaboration, providing ample opportunities for professional growth and development within the luxury hospitality sector. Located in the heart of London, we offer a unique environment where every team member can thrive, ensuring that our guests receive a memorable experience while feeling like part of our community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Host - London
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with every corner of The House of KOKO, so you can confidently guide guests and answer their questions. This knowledge will help you create that seamless, personalised welcome we all love.
✨Tip Number 2
Practice your people skills! Engage in conversations with friends or family, focusing on making them feel valued and recognised. This will sharpen your ability to build genuine relationships with members and guests when you land that role.
✨Tip Number 3
Show off your passion for hospitality! When networking or interviewing, share stories about your experiences in guest-facing roles. Let your enthusiasm shine through, as it’s a key trait we’re looking for in a Senior Host.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the KOKO experience. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Host - London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Senior Host. Highlight your experience in guest-facing roles and how you’ve built relationships in previous positions. We love seeing relevant examples!
Attention to Detail:Just like in the role, attention to detail is key in your application. Double-check for any typos or errors, and ensure that all your information is accurate. A polished application shows us you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at KOKO
✨Know the Brand Inside Out
Before your interview, dive deep into The House of KOKO's values and mission. Understand what sets them apart in the hospitality industry and be ready to discuss how you can embody their brand identity in your role as a Senior Host.
✨Showcase Your People Skills
Since this role is all about building relationships, prepare examples from your past experiences where you've successfully engaged with guests or members. Highlight your ability to remember preferences and create personalised experiences that make people feel valued.
✨Demonstrate Attention to Detail
During the interview, emphasise your organisational skills and attention to detail. You might be asked how you would manage guest flow during peak times, so think of specific strategies you could implement to ensure a seamless experience for everyone.
✨Be Ready to Handle Scenarios
Expect situational questions that test your problem-solving abilities. Prepare to discuss how you would handle guest concerns or feedback while maintaining professionalism and protecting the brand's reputation. Show them you're proactive and solutions-focused!
