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- Tasks: Welcome guests and manage their belongings during live events and club nights.
- Company: Join the vibrant team at KOKO Theatre in London.
- Benefits: Flexible hours, dynamic environment, and a chance to be part of exciting events.
- Why this job: Be the first and last friendly face guests see, enhancing their experience.
- Qualifications: Experience in customer service or hospitality is a plus.
- Other info: Perfect for those who thrive in fast-paced, lively settings.
The predicted salary is between 12 - 16 £ per hour.
This role operates to support Theatre cloakroom operations during both live gigs, club nights and private events. Working hours will be flexible but availability during late nights and weekends is required in line with business operations hours.
As a Cloakroom Attendant at KOKO Theatre, you will play a vital role in the guest arrival and departure experience, ensuring personal belongings are handled securely, efficiently and with care. Often one of the first and last points of interaction for guests, this role requires professionalism, speed, attention to detail and a calm presence during high-volume periods. You will work closely with the wider Front of House and Security teams to maintain smooth guest flow during peak moments, contributing to the overall premium experience expected at KOKO Theatre.
Role & Responsibilities:
- Welcome guests warmly and professionally at the cloakroom, reinforcing KOKO's high service standards.
- Receive, tag, store and return coats and personal items accurately and securely.
- Maintain an organised, efficient cloakroom operation during high-volume live events and club nights.
- Manage queues and wait times calmly and clearly, particularly during peak arrival and departure periods.
- Handle guest belongings with care, discretion and attention to detail at all times.
- Communicate effectively with Front of House and Security teams to support smooth crowd movement.
- Respond to guest queries or issues promptly, escalating concerns to the Venue Manager or duty management when required.
- Ensure cloakroom systems, tags and storage areas are fully prepared before service and maintained throughout the night.
- Uphold a professional appearance and guest-first attitude at all times.
- Support special events and varying event formats, adapting to different audience profiles and operational needs.
About you:
We’re looking for reliable, guest-focused individuals who enjoy working in a fast-paced live events environment, with the following attributes:
- Previous experience in a cloakroom, front-of-house, or customer-facing role (hospitality, events or nightlife preferred).
- Strong organisational skills with excellent attention to detail.
- Calm, efficient and professional under pressure.
- Friendly and approachable, with clear communication skills.
- Trustworthy and responsible, with respect for guests' personal belongings.
- Flexible and reliable, with availability for late nights, weekends and event dates.
Please note we can only consider candidates with the Right to Work in the UK.
Cloakroom Attendant - London employer: KOKO
Contact Detail:
KOKO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloakroom Attendant - London
✨Tip Number 1
Get to know the venue! Familiarise yourself with KOKO Theatre and its operations. This will not only help you feel more confident during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on social media. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and handling high-pressure situations. Role-play with a friend to boost your confidence.
✨Tip Number 4
Show your personality! During interviews, let your friendly and approachable nature shine through. Remember, we’re looking for someone who fits into our team and enhances the guest experience.
We think you need these skills to ace Cloakroom Attendant - London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring warmth and professionalism to the cloakroom experience. A friendly tone can make a big difference.
Highlight Relevant Experience: Make sure to mention any previous roles in customer service or events that relate to this position. We love seeing how your past experiences can contribute to our team at KOKO Theatre!
Be Detail-Oriented: Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, just like we do for our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at KOKO
✨Know the Venue Inside Out
Before your interview, take some time to research KOKO Theatre. Familiarise yourself with its layout, the types of events they host, and their service standards. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Be ready to share specific examples from your past experiences where you provided excellent customer service. Highlight situations where you handled high-pressure scenarios calmly and efficiently, as this role requires a guest-first attitude during busy events.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage tasks in a fast-paced environment. You might want to mention any systems or methods you use to stay organised, especially during peak times. This will reassure the interviewers that you can maintain an efficient cloakroom operation.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, event types, or what a typical shift looks like. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
