At a Glance
- Tasks: Support membership growth, engage with members, and coordinate exciting events.
- Company: Join a vibrant team at KOKO, a hub for creativity and culture.
- Benefits: Gain hands-on experience, network opportunities, and a dynamic work environment.
- Other info: Flexible work hours with opportunities to attend exciting events and build your network.
- Why this job: Be part of a community-focused role that enhances member experiences and drives engagement.
- Qualifications: 1-2 years in a similar role, strong communication skills, and a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
The role will require a combination of in-office work and onsite shifts to support with events, membership activations and member or potential lead engagement. The role will usually operate from 9am to 6pm Monday to Friday but will include out of hours presence to support the execution of relevant events, attend cultural events with acquisition potential, and work closely with the guest relations team to deliver on the needs of business.
The Assistant Membership Manager plays a key supporting role in the development and execution of our membership offering. Working closely with the Membership Manager and Head of Membership, you will assist in driving membership growth, fostering engagement, and ensuring a seamless experience for our community. You will collaborate across multiple departments to support the delivery of a dynamic membership strategy, engage with members, and help shape the membership experience. The ideal candidate is proactive, detail-oriented, and enthusiastic about building relationships and enhancing the member journey.
Role and responsibilities
- Support membership acquisition, retention, and engagement through proactive communication and assistance with membership queries.
- Assist in the coordination of new member onboarding, ensuring members are well-informed about benefits, policies, and opportunities.
- Maintain the membership database, handling enquiries and efficiently managing the membership waiting list.
- Provide administrative support in tracking membership metrics, analysing data, and preparing reports to identify trends and areas for improvement.
- Assist in planning and executing member events that foster community engagement.
- Support the Membership Managers and wider department in developing initiatives to enhance member satisfaction and retention.
- Handle membership-related issues with professionalism and a solutions-oriented approach, ensuring timely resolution and clear communication.
- Conduct market research and assist in identifying opportunities for membership growth.
- Attend relevant events to build relationships, network, and promote membership opportunities.
- Help facilitate internal team training to ensure consistent knowledge of membership offerings and company culture.
- Assist with membership renewals by ensuring timely communication of reminders and addressing any related concerns.
- Participate in team meetings and contribute ideas to enhance membership operations and engagement strategies.
- Engage in the local creative scene, attending events, parties, launches etc. to develop contacts, network, and build awareness about KOKO.
- To attend KOKO events, liaise with guestlist attendees, help devise the guests experience, and fulfil an ambassador role of KOKO at these events with the intention to source strong leads for further business.
About you
- Minimum of 1-2 years of experience in a similar role, preferably in a hospitality, lifestyle, or membership-based environment.
- Passion for creating engaging member experiences and a strong understanding of customer service principles and integrity.
- Strong interpersonal and communication skills, with the ability to build relationships with members and internal teams.
- Highly organised and detail-oriented, with a proactive and solution-focused mindset.
- Actively seeking to establish trust and credibility, by ensuring excellent service.
- A natural networker with a keen interest in the creative, hospitality, and lifestyle sectors.
Please note we are only able to consider candidates with the Right to Work in the UK.
Assistant Membership Manager - London employer: KOKO
As an Assistant Membership Manager at our vibrant London location, you will thrive in a dynamic work culture that prioritises collaboration and creativity. We offer a supportive environment with ample opportunities for professional growth, allowing you to engage with a diverse community while enhancing member experiences. Join us to be part of a passionate team dedicated to fostering connections and delivering exceptional service in the heart of the city.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Membership Manager - London
✨Tip Number 1
Get out there and network! Attend events related to the membership scene, engage with potential members, and don’t be shy about sharing your passion for the role. Building relationships in person can make a huge difference.
✨Tip Number 2
Show your enthusiasm during interviews! Be proactive in discussing how you can enhance member experiences and contribute to the team. Let your personality shine through – we want to see your passion for creating engaging environments.
✨Tip Number 3
Follow up after interviews or networking events. A simple thank-you email can go a long way in keeping you top of mind. It shows professionalism and reinforces your interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our membership growth.
We think you need these skills to ace Assistant Membership Manager - London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Assistant Membership Manager role. Highlight your relevant experience in membership management or customer service, and show us how your skills align with our mission at StudySmarter.
Show Your Enthusiasm:We love candidates who are passionate about building relationships and enhancing member experiences. Let your enthusiasm shine through in your application by sharing specific examples of how you've engaged with members or improved services in previous roles.
Be Detail-Oriented:As an Assistant Membership Manager, attention to detail is key. Make sure your application is free from typos and errors, and that it clearly outlines your achievements and responsibilities in past positions. We want to see that you can manage information effectively!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at KOKO
✨Know Your Membership Stuff
Before the interview, dive deep into the company's membership offerings. Understand the benefits, policies, and any recent changes. This will show your enthusiasm and help you answer questions confidently.
✨Show Off Your People Skills
As an Assistant Membership Manager, you'll be engaging with members regularly. Prepare examples of how you've built relationships in previous roles. Think about times when you resolved issues or enhanced member experiences.
✨Be Ready to Discuss Events
Since the role involves planning and executing member events, come prepared with ideas for potential events or initiatives. Show that you're proactive and can think creatively about enhancing member engagement.
✨Demonstrate Your Organisational Skills
The job requires a detail-oriented approach, especially in managing the membership database and tracking metrics. Be ready to discuss how you stay organised and manage multiple tasks effectively in a fast-paced environment.
