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- Tasks: Support the Restaurant Manager in delivering exceptional dining experiences at The House of KOKO.
- Company: Join KOKO, a legendary venue reborn, known for its vibrant music and unique member experiences.
- Benefits: Enjoy a dynamic work environment, opportunities for creativity, and a chance to connect with music lovers.
- Why this job: Be part of a revolutionary space that blends hospitality with live music culture, making every day exciting.
- Qualifications: Experience in high-end service management, strong organisational skills, and a passion for hospitality are essential.
- Other info: Candidates must have the right to work in the UK; a love for music and culture is a plus.
The predicted salary is between 30000 - 42000 £ per year.
KOKO - The story so far… London’s iconic KOKO reopened in Spring 2022 after a three-year restoration and redevelopment. It relaunched as a state-of-the-art live music venue spanning 50,000 square feet, with ambitions to deliver an unrivalled experience for live music fans and with high spec streaming capabilities integrated throughout.
The House of KOKO is a new members’ club spanning four floors backstage at KOKO, which gives access to a stunning new roof terrace and conservatory, dome cocktail bar, penthouse and recording studio, piano room, library, a hidden speakeasy, stage kitchen and secret vinyl rooms.
Described by Vogue as ‘A totally unique experience’, The BBC as ‘Changing the face of music’ and The FT as ‘The arts space for the future’, this is a brilliant opportunity to join one of the most exciting companies on the globe.
Job summary: Working closely with the Restaurant Manager and our Operational team, the Assistant Restaurant Manager is key in supporting the successful delivery of dining experiences offered in The House of KOKO. With a true passion for hospitality, food & beverage and team management, the Assistant Restaurant Manager will be contributing to the members experience by leading teams in exceptional service and ensuring a unique guest experience.
The role would naturally engage with members and guests, and have the opportunity to drive and continuously develop the space with creativity, in conjunction and in alignment with The House of KOKO and the live music and club venue at KOKO.
Role & Responsibilities:
- Overseeing all aspects of the restaurant services, including guest experience, set up and service.
- Working closely with the Guest Relations team in supporting the Members experience.
- Ensuring all areas are set and ready for service in accordance with expectations and conducting team briefs.
- Build a strong relationship & work alongside the wider operations team, ensure training is engaging and effective.
- Driving quality, consistency, and overall guest service and experience on all levels at all times.
- Supervise Front of House staff to ensure quality services are provided in a challenging and rewarding work environment.
- Maintaining capacity in each floor, to ensure atmosphere is appropriate and licence is protected.
- Determining staffing needs based on sales volume, special events, holidays etc, and the ability of creating a cost efficient, fair rota on a week-by-week basis.
- Managing the team specific to their floor, including supporting recruitment, conducting performance evaluations, and addressing any issues with staff members.
- Obtain feedback on service quality, and meeting members questions with solutions.
- Assist in completing departmental inventory, ordering and financial control points.
- Evaluate, respond, and make recommendations based upon member and guests’ needs to exceed service expectations.
- At all times, adhere to Health & Safety and Food Safety regulations and licensing.
About you: Experienced in delivering a high-end service in a manager role, preferably in a members-led space. Organised with attention to detail, with a passion for hospitality and guest experience. Ability to problem-solve across a broad range of reactive issues with a positive attitude. Calm and composed working in high energy venues. Passionate about forward-thinking work cultures, championing diversity and inclusivity. Displays genuine empathy & responsiveness at work, always leading by example, with a keen interest in team development. Comprehensive knowledge of the industry and cultural landscape of London.
Beyond this, we believe you will thrive with KOKO if you also have natural talent for creating relationships and connecting people, with keen interest in music, culture, art and hospitality.
Please note we can only consider candidates with the right to work in the UK.
Assistant Restaurant Manager required to start immediately employer: KOKO
Contact Detail:
KOKO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Restaurant Manager required to start immediately
✨Tip Number 1
Familiarise yourself with KOKO's unique offerings and atmosphere. Understanding the venue's history and its significance in London's music scene will help you connect with the team and demonstrate your passion for the role.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience in high-end service or members-led spaces. Building relationships can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your problem-solving skills during any interactions with the team. Be prepared to discuss how you've handled challenging situations in previous roles, as this will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Demonstrate your commitment to diversity and inclusivity in your conversations. KOKO values forward-thinking work cultures, so sharing your experiences or ideas on fostering an inclusive environment can set you apart from other candidates.
We think you need these skills to ace Assistant Restaurant Manager required to start immediately
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Restaurant Manager position. Tailor your application to highlight relevant experience in high-end service and team management.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality, particularly in managing teams and delivering exceptional guest experiences. Use specific examples to demonstrate your skills and achievements.
Write a Personalised Cover Letter: In your cover letter, express your passion for hospitality and your understanding of KOKO's unique environment. Mention how your background aligns with their vision and how you can contribute to enhancing the members' experience.
Highlight Relevant Skills: Emphasise your organisational skills, attention to detail, and ability to problem-solve in high-energy environments. Mention any experience you have with training staff and managing operations in a fast-paced setting.
How to prepare for a job interview at KOKO
✨Show Your Passion for Hospitality
Make sure to express your genuine passion for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create memorable guest experiences, as this role is all about delivering exceptional service.
✨Demonstrate Team Leadership Skills
Be prepared to discuss your experience in managing teams, especially in high-energy environments. Highlight examples of how you've successfully led a team, resolved conflicts, or motivated staff to achieve outstanding service.
✨Know the Venue and Its Culture
Research KOKO and its unique offerings thoroughly. Familiarise yourself with its history, the members' club concept, and the live music scene in London. This knowledge will show your enthusiasm and help you connect with the interviewers.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle various challenges that may arise in a restaurant setting. Think of specific examples where you've successfully navigated difficult situations, demonstrating your calmness and problem-solving abilities.
