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- Tasks: Support membership growth and engagement through proactive communication and event coordination.
- Company: Join a vibrant team at KOKO, a hub for creativity and community.
- Benefits: Gain hands-on experience in a dynamic environment with networking opportunities.
- Other info: Engage with the local creative scene and attend events to expand your network.
- Why this job: Be part of an exciting journey to enhance member experiences and build lasting relationships.
- Qualifications: 1-2 years in a similar role, strong communication skills, and a passion for hospitality.
The predicted salary is between 28800 - 43200 £ per year.
Division: Membership
Reports to: Membership Manager/ Membership Director
Working week: The role will require a combination of in-office work and onsite shifts to support with events, membership activations and member or potential lead engagement. The role will usually operate from 9am to 6pm Monday to Friday but will include out of hours presence to support the execution of relevant events, attend cultural events with acquisition potential, and work closely with the guest relations team to deliver on the needs of business.
Job Summary: The Assistant Membership Manager plays a key supporting role in the development and execution of our membership offering. Working closely with the Membership Manager and Head of Membership, you will assist in driving membership growth, fostering engagement, and ensuring a seamless experience for our community. You will collaborate across multiple departments to support the delivery of a dynamic membership strategy, engage with members, and help shape the membership experience. The ideal candidate is proactive, detail-oriented, and enthusiastic about building relationships and enhancing the member journey.
Role and responsibilities:
- Support membership acquisition, retention, and engagement through proactive communication and assistance with membership queries.
- Assist in the coordination of new member onboarding, ensuring members are well-informed about benefits, policies, and opportunities.
- Maintain the membership database, handling enquiries and efficiently managing the membership waiting list.
- Provide administrative support in tracking membership metrics, analysing data, and preparing reports to identify trends and areas for improvement.
- Assist in planning and executing member events that foster community engagement.
- Support the Membership Managers and wider department in developing initiatives to enhance member satisfaction and retention.
- Handle membership-related issues with professionalism and a solutions-oriented approach, ensuring timely resolution and clear communication.
- Conduct market research and assist in identifying opportunities for membership growth.
- Attend relevant events to build relationships, network, and promote membership opportunities.
- Help facilitate internal team training to ensure consistent knowledge of membership offerings and company culture.
- Assist with membership renewals by ensuring timely communication of reminders and addressing any related concerns.
- Participate in team meetings and contribute ideas to enhance membership operations and engagement strategies.
- Engage in the local creative scene, attending events, parties, launches etc. to develop contacts, network, and build awareness about KOKO.
- To attend KOKO events, liaise with guestlist attendees, help devise the guests experience, and fulfil an ambassador role of KOKO at these events with the intention to source strong leads for further business.
About you: Minimum of 1-2 years of experience in a similar role, preferably in a hospitality, lifestyle, or membership-based environment. Passion for creating engaging member experiences and a strong understanding of customer service principles and integrity. Strong interpersonal and communication skills, with the ability to build relationships with members and internal teams. Highly organised and detail-oriented, with a proactive and solution-focused mindset. Actively seeking to establish trust and credibility, by ensuring excellent service. A natural networker with a keen interest in the creative, hospitality, and lifestyle sectors. Please note we are only able to consider candidates with the Right to Work in the UK.
Assistant Membership Manager - London employer: KOKO
Contact Detail:
KOKO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Membership Manager - London
✨Tip Number 1
Get out there and network! Attend events related to the membership scene, engage with potential members, and don’t be shy about introducing yourself. Building relationships is key, so make sure you’re memorable!
✨Tip Number 2
Show your enthusiasm for the role during interviews. Talk about your passion for creating engaging member experiences and how you can contribute to the team. Let your personality shine through!
✨Tip Number 3
Be proactive in following up after interviews or networking events. A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your commitment and professionalism!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Assistant Membership Manager - London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for membership and community engagement shine through. We want to see that you're excited about the role and how you can contribute to our vibrant community.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in hospitality or membership-based roles. We love seeing how your background aligns with what we do at StudySmarter!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as this will help us quickly understand how you fit into our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Assistant Membership Manager position.
How to prepare for a job interview at KOKO
✨Know Your Membership Stuff
Before the interview, dive deep into the company's membership offerings. Understand the benefits, policies, and any recent changes. This will show your enthusiasm and help you answer questions about how you can enhance the member experience.
✨Show Off Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully engaged with members or clients in the past. Think of specific situations where your communication skills made a difference.
✨Be Proactive and Solutions-Focused
Prepare to discuss how you've tackled challenges in previous roles. Highlight your proactive approach to problem-solving, especially in membership retention or engagement scenarios. This will demonstrate that you're ready to handle any issues that may arise.
✨Get Familiar with the Local Scene
Research local events and trends in the creative and hospitality sectors. Being knowledgeable about the community will not only impress your interviewers but also show that you're genuinely interested in promoting membership opportunities.