At a Glance
- Tasks: Create memorable experiences and build genuine relationships with members and guests.
- Company: The House of KOKO, a luxury hospitality brand focused on exceptional service.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Join a vibrant team and help shape an unforgettable member journey.
- Why this job: Be the face of KOKO, making every guest feel valued and welcomed.
- Qualifications: Experience in luxury hospitality and a passion for creating connections.
The predicted salary is between 30000 - 40000 € per year.
As a Senior Host, you will be the first and lasting impression of The House of KOKO experience, setting the tone for every member and guest interaction. This is a highly guest-facing role focused on delivering a seamless, personalised welcome, with particular emphasis on member recognition, relationship building and creating a sense of belonging from arrival through to departure. Working from the members desk, you will oversee the flow of arrivals, manage guest access and ensure that every interaction reflects the standards and identity of KOKO.
You will play a key role in maintaining strong member relationships, supporting retention and ensuring that guest preferences and behaviours are captured to continuously enhance the experience. You will support the wider host team in delivering a consistent, high-quality welcome, working closely with Membership, Reception and F&B teams to ensure a joined-up approach to the member journey. With strong attention to detail and awareness of the wider operation, you will help ensure The House runs smoothly, particularly during peak periods and events. Beyond the desk, you will contribute to the overall atmosphere of The House, acting as an ambassador for the brand and fostering an environment that feels both elevated and welcoming.
Role and responsibilities:- Provide a warm, personalised welcome to all members and guests, ensuring consistent recognition and engagement.
- Oversee the members desk operation, managing arrivals, access and guest flow efficiently, particularly during peak periods.
- Build and maintain strong member relationships, remembering preferences, behaviours and key details to enhance the experience.
- Support and guide the host team, ensuring high standards of presentation, communication and service delivery.
- Ensure all guest and member information is accurately captured and updated within relevant systems.
- Act as a key point of contact for member queries, handling requests with professionalism and discretion.
- Collaborate with Membership, Reception, Events and F&B teams to ensure a seamless and consistent member journey.
- Support the coordination of bookings and arrivals, ensuring alignment across departments.
- Monitor guest feedback and behaviours, sharing insights to support member engagement and retention.
- Support the delivery of key events and activations, ensuring a smooth and welcoming arrival experience.
- Lead by example on the floor, setting the tone for service, energy and professionalism.
- Support and ensure delivery of management instructions and company initiatives within the team.
- Ensure all service standards, brand values, and operational procedures are consistently upheld.
- Handle guest concerns with sensitivity, always aiming to resolve issues in a way that protects the member experience and brand reputation.
- Promote awareness of membership benefits and support a culture of engagement and community within the House.
- Represent the brand with professionalism and creativity, reinforcing KOKO’s reputation for exceptional and unique service.
About you: We’re seeking someone with a natural ability to create memorable, personalised experiences and build genuine relationships. You will have a strong presence, a keen eye for detail and a passion for hospitality, culture and people.
- Previous experience in a guest-facing role within luxury hospitality, ideally within a members’ club or similar environment.
- A natural host with the ability to connect, recognise and engage with members and guests.
- Strong organisational skills and attention to detail, particularly in managing arrivals and guest information.
- Immaculate personal presentation with excellent communication skills, verbally and in writing.
- Actively seeking to establish trust and credibility, by ensuring excellent service.
- Proactive, solutions-focused, and committed to delivering consistently high standards.
- A keen interest in creating an entertaining environment, with integrity.
Please note that we can only consider candidates with the Right to Work.
Senior Host employer: Koko Camden
At The House of KOKO, we pride ourselves on being an exceptional employer that values the art of hospitality and the importance of personal connections. Our vibrant work culture fosters creativity and collaboration, providing ample opportunities for employee growth and development within a luxurious environment. Located in a prime area, we offer our team members a unique chance to engage with a diverse clientele while enjoying the benefits of a supportive community that prioritises member satisfaction and professional excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Host
✨Tip Number 1
Get to know the company culture before your interview. Dive into their social media, website, and any recent news. This way, you can tailor your conversation to show how you fit right in with their vibe.
✨Tip Number 2
Practice your personal pitch! You want to come across as warm and engaging, just like the role requires. Think about how you can highlight your experience in luxury hospitality and your knack for building relationships.
✨Tip Number 3
Be ready to share specific examples of how you've created memorable experiences for guests in the past. This will show that you not only understand the importance of member recognition but also have the skills to deliver it.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can go a long way in reinforcing your interest and leaving a lasting impression. Plus, it shows you’re proactive, which is key for this role!
We think you need these skills to ace Senior Host
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Senior Host. Highlight your experience in guest-facing roles and how you've built relationships in previous positions. This will show us that you understand what we're looking for!
Showcase Your Attention to Detail:Since this role requires a keen eye for detail, give examples in your application where you've successfully managed guest information or enhanced a member's experience. We love seeing how you’ve gone above and beyond!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Koko Camden
✨Know the KOKO Vibe
Before your interview, dive deep into The House of KOKO's culture and values. Familiarise yourself with their approach to hospitality and member engagement. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Personal Touch
As a Senior Host, personalisation is key. Prepare examples from your past experiences where you’ve gone above and beyond to create memorable moments for guests. Highlight how you’ve built relationships and recognised individual preferences, as this will resonate well with the interviewers.
✨Demonstrate Team Spirit
Collaboration is crucial in this role. Be ready to discuss how you’ve worked effectively with other teams in previous positions. Share specific instances where your teamwork led to improved guest experiences or smoother operations, showing that you can contribute positively to the wider host team.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling guest complaints or managing peak periods. Think through your responses ahead of time, focusing on your problem-solving skills and ability to maintain high service standards under pressure. This will demonstrate your readiness for the challenges of the role.
