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- Tasks: Develop and optimise Salesforce Marketing Cloud solutions to enhance customer engagement.
- Company: Join KOKO, a vibrant hub in the heart of London with a creative culture.
- Benefits: Enjoy competitive pay, hybrid work options, and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced, data-driven environment while working with cutting-edge technology.
- Qualifications: 5+ years of Salesforce Marketing Cloud experience and strong technical skills in AMPscript and SQL.
- Other info: Collaborate with a dynamic team and enjoy excellent career advancement opportunities.
The predicted salary is between 50000 - 60000 £ per year.
Job Summary
Term: Fixed term contract, 12 months
Working week: Please note this is a full-time role, Monday to Friday, with the opportunity for hybrid work arrangement of 2 days remotely.
The Salesforce Marketing Cloud Developer is responsible for the technical ownership, development and optimisation of KOKO’s Salesforce Marketing Cloud and its integration with Sales Cloud. This role is accountable for building scalable, data-driven marketing solutions that enhance customer engagement, drive commercial performance and ensure best-in-class platform governance. Sitting at the intersection of marketing, digital and CRM, the role requires a hands-on developer with strong commercial awareness and a deep understanding of member lifecycle marketing. The successful candidate will lead the configuration, development and continuous improvement of the platform with creativity and a commercial mindset, ensuring seamless execution across campaigns and guest journeys that supports the wider business in adopting and maximising Salesforce capabilities.
Role and responsibilities
- Platform Development & Configuration
- Design, build and maintain multi-step customer journeys in Journey Builder, including triggered, scheduled and transactional communications across email, SMS and WhatsApp
- Develop and maintain dynamic email templates, Cloud pages and personalisation logic using AMPscript, SSJS and HTML/CSS
- Configure and manage Automation Studio workflows for data imports, campaign execution and scheduled processes
- Build and maintain data extensions, attribute groups and data models within Contact Builder
- Own the preference centre and subscription management architecture, ensuring alignment with consent and communication preferences
- Salesforce Sales Cloud, Configuration & Administration
- Manage and maintain the Marketing Cloud Connect integration, ensuring reliable and accurate data synchronisation between platforms
- Configure Sales Cloud objects, fields, page layouts and record types to support Marketing, Membership, Events, Partnerships and VIP teams
- Build and manage Flows, automation processes and validation rules to streamline operational workflows
- Create and maintain reports and dashboards to support performance tracking and business insights
- Manage user setup, profiles, roles and permissions as adoption expands across the business
- Support the ongoing Salesforce rollout, onboarding new teams and workflows through configuration, training and support
- Data, Segmentation & Compliance
- Write and maintain SQL queries within Automation Studio for segmentation, transformation and reporting
- Design and manage data ingestion pipelines from third-party systems including ticketing, ePOS and membership platforms (e.g. Peoplevine)
- Own data hygiene practices, including deduplication, suppression management and bounce handling
- Ensure all platform activity complies with UK GDPR, including consent capture, preference management and data retention policies
- Deliverability & Performance
- Monitor sender reputation, inbox placement and deliverability across domains and IPs
- Conduct A/B testing and analyse campaign performance to provide actionable insights
- Build and maintain reporting dashboards to support marketing and commercial decision-making
- Stakeholder Engagement & Documentation
- Act as the internal technical authority for Salesforce Marketing Cloud, supporting platform queries and troubleshooting
- Gather and translate requirements from non-technical stakeholders into clear, scalable solutions
- Produce and maintain technical documentation, including solution designs, data structures and user guides
- Collaborate with external Salesforce partners and vendors on integrations, upgrades and advanced customisations
- Manage on-site design briefs for posters and digital screens; coordinate proofing, printing, and installation to meet deadlines.
About you
We are seeking a highly skilled and commercially aware Salesforce specialist who thrives in a fast-paced, creative and data-led environment, with the following key attributes;
- 5+ years’ hands-on experience with Salesforce Marketing Cloud in a professional environment
- Proven experience with Sales Cloud configuration, including objects, flows, automation, reports and dashboards
- Strong proficiency in AMPscript, SSJS and SQL, demonstrated through live campaign and automation builds
- Deep understanding of Marketing Cloud data architecture, including data extensions, Contact Builder and relationships
- Experience managing Marketing Cloud Connect and working across both Marketing Cloud and Sales Cloud
- Proven track record in building Journey Builder programmes and Automation Studio workflows
- Experience configuring Mobile Studio for SMS and WhatsApp channels
Desirable experience:
- Salesforce Marketing Cloud Developer or Email Specialist certification
- Salesforce Administrator certification or equivalent hands-on experience
- Experience with REST or SOAP API integrations and SFTP-based data pipelines
- Familiarity with Marketing Cloud Intelligence (Datorama) or similar reporting tools
- Experience within live music, hospitality, membership or events environments
Please note we can only consider candidates with the Right to Work in the UK.
Salesforce Marketing Cloud Developer KOKO Head Office London Depending on experience employer: Koko Camden
Contact Detail:
Koko Camden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Marketing Cloud Developer KOKO Head Office London Depending on experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is your chance to demonstrate your expertise in Salesforce Marketing Cloud and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to Salesforce Marketing Cloud. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and how you can add value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in the process!
We think you need these skills to ace Salesforce Marketing Cloud Developer KOKO Head Office London Depending on experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Salesforce Marketing Cloud Developer role. Highlight your relevant experience with Salesforce, especially in Marketing Cloud and Sales Cloud, and showcase any specific projects that demonstrate your skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with KOKO's needs. Don’t forget to mention your hands-on experience and creativity in developing marketing solutions.
Showcase Your Technical Skills: Since this role requires strong technical skills, be sure to include specific examples of your work with AMPscript, SSJS, SQL, and Journey Builder. We want to see how you've used these tools to drive results in past roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Koko Camden
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce Marketing Cloud and Sales Cloud knowledge. Be ready to discuss your hands-on experience with Journey Builder, Automation Studio, and any SQL queries you've written. The more specific examples you can provide, the better!
✨Show Off Your Creativity
This role requires a creative mindset, so think about how you've used your skills to enhance customer engagement in past projects. Prepare to share examples of campaigns you've developed and how they drove commercial performance.
✨Understand the Data Landscape
Familiarise yourself with data architecture within Marketing Cloud. Be prepared to talk about how you've managed data hygiene practices and ensured compliance with UK GDPR. This will show that you understand the importance of data in marketing strategies.
✨Engage with Stakeholders
Since you'll be acting as a technical authority, think about how you've gathered requirements from non-technical stakeholders in the past. Prepare to discuss how you translated their needs into scalable solutions, as this will demonstrate your communication skills and ability to collaborate effectively.