At a Glance
- Tasks: Welcome guests and manage VIP access at London's iconic live music venue.
- Company: Join KOKO, a legendary venue blending history with cutting-edge technology.
- Benefits: Enjoy flexible hours, staff meals, and discounts on shows and dining.
- Other info: Opportunities for career growth and personal development in a vibrant environment.
- Why this job: Be part of a dynamic team redefining live music experiences in London.
- Qualifications: Experience in hospitality and a guest-first mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
London’s iconic KOKO reopened in Spring 2022 after a three-year restoration and redevelopment, emerging as a state-of-the-art live music venue spanning 50,000 square feet. A favourite of Prince, Kanye West, Amy Winehouse, and Madonna, KOKO now combines its legendary history with cutting-edge technology, including high-spec streaming capabilities, to deliver unrivalled experiences for live music fans.
Backstage, the House of KOKO offers a four-floor members’ club, granting access to a stunning roof terrace and conservatory, dome cocktail bar, penthouse and recording studio, piano room, library, hidden speakeasy, stage kitchen and secret vinyl rooms. Described by Vogue as “a totally unique experience”, by the BBC as “changing the face of music” and by the FT as “The arts space of the future”, KOKO sits at the forefront of culture, creativity, and world-class entertainment.
We’re looking for passionate individuals to join our team and help shape the next chapter of this venue where we blend entertainment and hospitality into a unique experience for members and guests. Whether your skills lie in front-of-house, club and hospitality innovation or with the commercial & operational support teams, you’ll be part of a dynamic, inclusive and ambitious team redefining live music, culture and experiences in London and beyond.
This role operates to support Theatre Door during club night, Fridays and Saturdays 21:00 – 03:00, and additional hours in line with event needs.
Job Summary
As a Door Host at KOKO Theatre, you will be part of the front-of-house team delivering an exceptional arrival experience for our guests at one of London’s most iconic live music and club venues. You will support the Head Host in managing guest flow, VIP access, bottle table and private areas, ensuring every guest feels welcomed, informed and looked after from the moment they arrive. You will work closely with the Operational teams, supporting commercial objectives by assisting with on-the-door upgrades and ensuring high-value bookings are managed smoothly. This is a fast-paced, dynamic role requiring confidence, professionalism and a strong guest-first approach.
Role & Responsibilities:
- Welcome all guests warmly and professionally, setting the tone for their experience at KOKO Theatre
- Support the Head Host in managing guest flow, VIP access, bottle tables, and private areas
- Assist in maintaining accurate guest lists, ticketing, reservations and table allocations
- Deliver first impressions that reflect the energy and premium standards of KOKO Theatre
- Work closely with security to ensure ID checks are carried out in line with licensing and age-verification regulations
- Support reporting and escalates feedback to the Head Host when required
- Maintain professional appearance, attentiveness and guest focus throughout service
- Assist in smooth transitions between door, table service and internal teams during peak periods
- Help manage wait times and guest expectations during busy club nights or live events
- Support special events, live shows, and club nights, adapting to varying formats and guest profiles
- Ensure electronic systems and guest management tools are ready and operational for service
About you
We’re seeking confident and guest-focused Door Hosts who thrive in a fast-paced live music and nightlife environment, with the following key attributes:
- Previous experience in a similar host or front-of-house role, ideally within a high-volume live music, club or premium nightlife venue
- Professional, polished appearance with strong interpersonal and communication skills
- Calm, confident, and authoritative presence under pressure
- Team player with a flexible attitude, willing to work late nights, weekends, and event dates
- Guest-first mindset, with attention to detail and commitment to delivering a premium experience
Please note we can only consider candidates with the Right to Work in the UK.
At KOKO, we believe your work should inspire you, and reward you, too. While some benefits may vary depending on your role, you can expect support across four key areas:
Pay & Progression
We invest in your future. You’ll have access to internal development opportunities, tailored training schemes and apprenticeships to help you grow your skills and career in hospitality, entertainment or our commercial and support functions. Hospitality roles at KOKO are paid fortnightly for flexibility and consistency, and of course, there is a pension scheme in place for all.
Your wellbeing matters to us. From day one, you’ll have access to a GP service and Employee Assistance Programme, extended to dependants too. Alongside this, you’ll have access to a wellbeing programme, offering cash rewards, discounts and wellness tools. Many of our roles also benefit from private health insurance with BUPA.
Work & Lifestyle
We want to make life outside of work easier too – We understand flexibility, we offer a day off for your birthday in addition to your holiday and contributions to late-night taxi fares. When you’re working on site, you’ll always be provided with a staff meal to keep you energised. Depending on your role, benefits may include enhanced sick pay and family-related leave.
Being part of KOKO means being at the heart of music and culture. As part of our team, you’ll enjoy discounts at Café KOKO and across the Theatre, with opportunities for ticket access to some of London’s most exciting shows. Plus, you’ll also benefit from exclusive neighbourhood perks and local partnerships.
Premium Door Host – Live Music Club Experience employer: Koko Camden
KOKO Theatre is an exceptional employer that offers a vibrant and dynamic work environment at one of London's most iconic live music venues. With a strong focus on employee growth, KOKO provides tailored training opportunities, flexible working arrangements, and a comprehensive wellbeing programme, ensuring that every team member feels valued and inspired. Enjoy unique perks such as discounts at Café KOKO, access to exclusive events, and the chance to be part of a creative team redefining the live music experience.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Door Host – Live Music Club Experience
✨Tip Number 1
Get to know KOKO and its vibe! Before you apply, check out their events and social media. This way, you can tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at KOKO. Personal connections can make a big difference!
✨Tip Number 3
Be ready for the spotlight! If you get an interview, prepare to showcase your personality and guest-first mindset. Think of examples from your past roles where you went above and beyond for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the KOKO family. Don’t miss out!
We think you need these skills to ace Premium Door Host – Live Music Club Experience
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for live music and hospitality shine through. We want to see that you’re genuinely excited about being part of KOKO and creating unforgettable experiences for our guests.
Tailor Your CV:Make sure your CV highlights relevant experience in front-of-house roles or similar environments. We love seeing how your past roles have prepared you for the fast-paced vibe at KOKO, so don’t hold back on those details!
Be Professional Yet Approachable:Your written application should reflect the polished and professional image we uphold at KOKO. However, don’t forget to keep it friendly and approachable – we’re all about that guest-first mindset!
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to being part of the KOKO family!
How to prepare for a job interview at Koko Camden
✨Know the Venue Inside Out
Before your interview, make sure you research KOKO thoroughly. Familiarise yourself with its history, the artists who have performed there, and the unique features of the venue. This knowledge will not only impress your interviewers but also show your genuine interest in being part of their team.
✨Showcase Your Guest-First Mindset
During the interview, highlight your previous experiences where you prioritised guest satisfaction. Share specific examples of how you handled challenging situations or ensured a premium experience for guests. This will demonstrate that you understand the importance of a guest-first approach in a fast-paced environment.
✨Dress to Impress
As a Door Host, your appearance is crucial. Dress smartly and professionally for the interview to reflect the polished image KOKO aims to project. This will not only boost your confidence but also give the interviewers a glimpse of how you would represent the venue.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, such as managing guest flow during peak times or dealing with difficult customers. Think through potential scenarios and prepare your responses, focusing on your calmness and professionalism under pressure.
