At a Glance
- Tasks: Be the friendly face of KOKO, welcoming guests and enhancing their experience.
- Company: The House of KOKO, a vibrant hub for music, culture, and hospitality.
- Benefits: Flexible hours, dynamic work environment, and opportunities to connect with creative minds.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Join a passionate team and create unforgettable experiences in a lively setting.
- Qualifications: Experience in hospitality, strong communication skills, and a love for music and culture.
The predicted salary is between 24000 - 36000 £ per year.
As the first point of contact with members and guests, the reception is essential in delivering the experience of The House of KOKO and enhancing the Member & Guest journey. As a Host, you will support the team and management in delivering high-level service standards, warmth, and panache to the experience of KOKO, by providing knowledgeable service with a tailored approach. You will be able to multitask and lead by example with exemplary standards and conduct. It is a role with focus on member interaction and hospitality.
With a talent for creating relationships and connecting people with keen interest in music, culture, art and hospitality, the ideal candidate is confident and charismatic, with industry experience and proven success in championing efficient and effective service flows and making commercially sensible decisions balanced with ensuring excellent guest experience.
Role & Responsibilities:- Being the first point of contact to guests and members as they enter the House, through the phone and the process of reservations.
- Responding to enquiries, sharing information and guiding our members in the journey of the House.
- Having a strong understanding of the offering, and able to guide members and answer questions with confidence in every aspect of the business including the THOK, Café KOKO and the Theatre.
- Being an ambassador for the KOKO brand values, promoting best practice and conduct leading by example.
- Building relationships with existing members as well as new members and guests.
- Collaborating closely with Hosts, Reservations, Events and membership departments delivering seamless services.
- Working alongside the food and beverage team to provide guests and members with the full experience.
- Having a good grasp and understanding of the upcoming services and looking at the week ahead.
- Utilising and updating reservations and CRM software to help achieve commercial results.
- Supporting the cloakroom, as well as overlooking records of lost and found items.
- Adhering to health & safety regulations at all times.
- Reasonable requests may be asked outside of your department for the needs of the business.
We’re looking for an individual with presence, warmth, and a passion for creating experiences that go beyond expectation. You’ll be someone who thrives in a fast-paced, people-focused environment and can build meaningful connections with confidence and charm.
- Previous hospitality or reception experience in a premium or members’ environment.
- Naturally personable and sociable, with a polished and professional manner.
- Strong communication skills, both verbal and written, with the ability to adapt to different audiences.
- Immaculate personal presentation and attention to detail.
- Organised, proactive, and solution-focused, with the ability to stay calm under pressure.
- A collaborative team player, but equally capable of working independently.
- Enthusiastic about music, culture, art, and hospitality, bringing authentic passion to every interaction.
Host The House of KOKO London Full time / Part time in City of London employer: Koko Camden
The House of KOKO is an exceptional employer that prioritises a vibrant and inclusive work culture, where every team member plays a crucial role in delivering unforgettable experiences to our members and guests. With a focus on personal growth and development, we offer opportunities for advancement within the hospitality industry, all while being immersed in a dynamic environment that celebrates music, culture, and art in the heart of London. Join us to be part of a passionate team that values warmth, creativity, and excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Host The House of KOKO London Full time / Part time in City of London
✨Tip Number 1
Get to know the venue! Before your interview, spend some time at The House of KOKO. Familiarise yourself with the atmosphere, the services offered, and the vibe. This will not only help you feel more confident but also show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As a Host, you'll be all about making connections. Role-play with friends or family to hone your conversational skills and learn how to engage with different types of guests. Remember, warmth and charm are key!
✨Tip Number 3
Show off your passion! When you apply, let your love for music, culture, and hospitality shine through. Share personal stories or experiences that highlight your enthusiasm and how it aligns with the KOKO brand values.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and expressing your excitement can set you apart. It shows you're proactive and genuinely interested in being part of the KOKO team. Don't forget to apply through our website!
We think you need these skills to ace Host The House of KOKO London Full time / Part time in City of London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and your love for music, culture, and art. Make it engaging and memorable!
Tailor Your Application:Make sure to tailor your application specifically for the Host role at The House of KOKO. Highlight your relevant experience in hospitality and how you can contribute to enhancing the member and guest journey. We love seeing how you connect with our values!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your skills and experiences stand out without any fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The House of KOKO!
How to prepare for a job interview at Koko Camden
✨Know the KOKO Experience
Before your interview, dive deep into what The House of KOKO is all about. Familiarise yourself with their offerings, from the Café KOKO to the Theatre. This knowledge will not only impress but also help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Host, your ability to connect with people is key. Prepare examples from your past experiences where you've built relationships or enhanced guest experiences. Think about how you can demonstrate warmth and charisma during the interview, as these traits are essential for the role.
✨Demonstrate Multitasking Abilities
The role requires juggling multiple tasks seamlessly. Be ready to discuss times when you've successfully managed various responsibilities at once. You might even want to practice a few scenarios where you can showcase your organisational skills and calmness under pressure.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure you present yourself immaculately, reflecting the polished and professional manner that KOKO values. Choose an outfit that aligns with the brand's vibe while ensuring you feel comfortable and confident.
