At a Glance
- Tasks: Welcome guests and manage VIP access at London's iconic live music venue.
- Company: Join the legendary KOKO, a hub of culture and entertainment.
- Benefits: Competitive pay, flexible hours, staff meals, and exclusive discounts.
- Other info: Enjoy career growth opportunities and a vibrant work environment.
- Why this job: Be part of a dynamic team redefining live music experiences in London.
- Qualifications: Experience in hospitality or front-of-house roles with a guest-first mindset.
The predicted salary is between 18 - 18 £ per hour.
London’s iconic KOKO reopened in Spring 2022 after a three-year restoration and redevelopment, emerging as a state-of-the-art live music venue spanning 50,000 square feet. A favourite of Prince, Kanye West, Amy Winehouse, and Madonna, KOKO now combines its legendary history with cutting‑edge technology, including high-spec streaming capabilities, to deliver unrivalled experiences for live music fans.
Backstage, the House of KOKO offers a four‑floor members’ club, granting access to a stunning roof terrace and conservatory, dome cocktail bar, penthouse and recording studio, piano room, library, hidden speakeasy, stage kitchen and secret vinyl rooms. Described by Vogue as “a totally unique experience”, by the BBC as “changing the face of music” and by the FT as “The arts space of the future”, KOKO sits at the forefront of culture, creativity, and world‑class entertainment.
We’re looking for passionate individuals to join our team and help shape the next chapter of this venue where we blend entertainment and hospitality into a unique experience for members and guests. Whether your skills lie in front-of‑house, club and hospitality innovation or with the commercial & operational support teams, you’ll be part of a dynamic, inclusive and ambitious team redefining live music, culture and experiences in London and beyond.
This role operates to support Theatre Door during club night, Fridays and Saturdays 21:00 – 03:00, and additional hours in line with event needs.
Job Summary
As a Door Host at KOKO Theatre, you will be part of the front‑of‑house team delivering an exceptional arrival experience for our guests at one of London’s most iconic live music and club venues. You will support the Head Host in managing guest flow, VIP access, bottle table and private areas, ensuring every guest feels welcomed, informed and looked after from the moment they arrive. You will work closely with the Operational teams, supporting commercial objectives by assisting with on‑the‑door upgrades and ensuring high‑value bookings are managed smoothly. This is a fast‑paced, dynamic role requiring confidence, professionalism and a strong guest‑first approach.
Role & Responsibilities:
- Welcome all guests warmly and professionally, setting the tone for their experience at KOKO Theatre
- Support the Head Host in managing guest flow, VIP access, bottle tables, and private areas
- Assist in maintaining accurate guest lists, ticketing, reservations and table allocations
- Deliver first impressions that reflect the energy and premium standards of KOKO Theatre
- Work closely with security to ensure ID checks are carried out in line with licensing and age‑verification regulations
- Support reporting and escalates feedback to the Head Host when required
- Maintain professional appearance, attentiveness and guest focus throughout service
- Assist in smooth transitions between door, table service and internal teams during peak periods
- Help manage wait times and guest expectations during busy club nights or live events
- Support special events, live shows, and club nights, adapting to varying formats and guest profiles
- Ensure electronic systems and guest management tools are ready and operational for service
About you
We’re seeking confident and guest‑focused Door Hosts who thrive in a fast‑paced live music and nightlife environment, with the following key attributes:
- Previous experience in a similar host or front‑of‑house role, ideally within a high‑volume live music, club or premium nightlife venue
- Professional, polished appearance with strong interpersonal and communication skills
- Calm, confident, and authoritative presence under pressure
- Team player with a flexible attitude, willing to work late nights, weekends, and event dates
- Guest‑first mindset, with attention to detail and commitment to delivering a premium experience
Please note we can only consider candidates with the Right to Work in the UK.
At KOKO, we believe your work should inspire you, and reward you, too. While some benefits may vary depending on your role, you can expect support across four key areas:
Pay & Progression
We invest in your future. You’ll have access to internal development opportunities, tailored training schemes and apprenticeships to help you grow your skills and career in hospitality, entertainment or our commercial and support functions. Hospitality roles at KOKO are paid fortnightly for flexibility and consistency, and of course, there is a pension scheme in place for all.
Your wellbeing matters to us. From day one, you’ll have access to a GP service and Employee Assistance Programme, extended to dependants too. Alongside this, you’ll have access to a wellbeing programme, offering cash rewards, discounts and wellness tools. Many of our roles also benefit from private health insurance with BUPA.
Work & Lifestyle
We want to make life outside of work easier too – We understand flexibility, we offer a day off for your birthday in addition to your holiday and contributions to late‑night taxi fares. When you’re working on site, you’ll always be provided with a staff meal to keep you energised. Depending on your role, benefits may include enhanced sick pay and family‑related leave.
Being part of KOKO means being at the heart of music and culture. As part of our team, you’ll enjoy discounts at Café KOKO and across the Theatre, with opportunities for ticket access to some of London’s most exciting shows. Plus, you’ll also benefit from exclusive neighbourhood perks and local partnerships.
Floor Supervisor - Cafe KOKO & The House of KOKO The House of KOKO London Up to £18.66 per hour[...] employer: Koko Camden
At KOKO, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, where every team member plays a vital role in redefining live music and hospitality. With competitive pay, tailored training opportunities, and a focus on employee wellbeing, including access to private health insurance and a GP service, we ensure our staff are supported both professionally and personally. Working at our iconic venue in London not only places you at the heart of culture and creativity but also offers unique perks like discounts at Café KOKO and exclusive access to exciting shows.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Supervisor - Cafe KOKO & The House of KOKO The House of KOKO London Up to £18.66 per hour[...]
✨Tip Number 1
Get to know the venue! Before your interview, spend some time at KOKO or similar venues. Familiarise yourself with the atmosphere, the crowd, and the vibe. This will help you speak confidently about how you can contribute to the experience.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events at KOKO. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Show off your personality! When you get the chance to meet the team, let your passion for live music and hospitality shine through. Be genuine and enthusiastic; it’s all about making that memorable first impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our dynamic team at KOKO, where we’re redefining live music experiences together!
We think you need these skills to ace Floor Supervisor - Cafe KOKO & The House of KOKO The House of KOKO London Up to £18.66 per hour[...]
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for live music and hospitality shine through. We want to see that you’re genuinely excited about being part of KOKO and contributing to our vibrant atmosphere.
Tailor Your CV:Make sure your CV highlights relevant experience in front-of-house roles or similar environments. We love seeing how your past experiences can bring value to our team, so don’t hold back on those details!
Be Professional Yet Approachable:Your written application should reflect the polished yet friendly vibe we aim for at KOKO. Use a professional tone but keep it warm and inviting, just like the experience we provide to our guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Koko Camden
✨Know the Venue Inside Out
Before your interview, make sure you research KOKO thoroughly. Familiarise yourself with its history, the types of events it hosts, and its unique features. This will not only impress the interviewers but also help you understand how you can contribute to creating that exceptional guest experience.
✨Showcase Your Guest-First Mindset
During the interview, highlight your previous experiences in hospitality or front-of-house roles. Share specific examples of how you've gone above and beyond to ensure guests feel welcomed and valued. This aligns perfectly with KOKO's commitment to a premium guest experience.
✨Demonstrate Your Calm Under Pressure
Given the fast-paced environment at KOKO, it's crucial to convey your ability to stay calm and composed during busy periods. Prepare to discuss scenarios where you've successfully managed stress or handled difficult situations, showcasing your professionalism and confidence.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the types of events you might be involved in, or how KOKO measures success in guest satisfaction. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
