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- Tasks: Lead vibrant dinner services and support exciting private events at Café KOKO.
- Company: Join the dynamic team at The House of KOKO, a unique Italian brasserie.
- Benefits: Gain valuable management experience in a fast-paced, energetic environment.
- Other info: Flexible late-night hours with opportunities for personal and professional growth.
- Why this job: Perfect for hospitality enthusiasts ready to step into a leadership role.
- Qualifications: 2+ years in a supervisory role within quality dining or luxury hospitality.
The predicted salary is between 25000 - 30000 £ per year.
The House of KOKO is seeking a driven and service-led Floor Supervisor to support evening operations within Café KOKO - Our Italian brasserie dining space, which transforms into a vibrant, high-energy environment across weekend dinner services and events. This is a development-focused role, ideal for someone with a strong background in hospitality who is ready to step into management.
You will play a key role in delivering a vibrant dinner service on Fridays and Saturdays, while also supporting the delivery of private events and collaborating closely with our late-night, beverage-led floors. It’s a multi-faceted role with guest experience at heart. Working alongside the management team, you will take ownership of shifts, support team performance and build your operational and commercial understanding within a fast-paced and unique venue. This role offers exposure beyond a traditional restaurant setting, providing experience across both structured dining service and dynamic event environments.
Role & Responsibilities- Support the management team in delivering high-quality evening service within Café KOKO’s Italian brasserie offering.
- Take ownership of shifts and sections, acting as a lead during dinner service and events with the support of management.
- Maintain a strong and visible presence on the floor, ensuring an engaging, polished, and seamless guest experience.
- Support, guide, and motivate the front-of-house team, helping to build consistency and confidence during service.
- Assist in delivering structured pre-service briefings, ensuring the team is aligned on menus, bookings and event requirements.
- Work closely with the kitchen to ensure smooth coordination of service, pacing and quality.
- Support the delivery of private events and activations within the space, adapting service style as required.
- Identify opportunities to enhance the guest experience and drive revenue, from personal recommendations to service activations and curated experiences.
- Collaborate with bar teams and support integration with late-night, beverage-led floors when required.
- Assist in managing reservations and guest flow, ensuring efficient use of the space while maintaining service standards.
- Monitor stock levels and support cost-conscious operations, minimising waste where possible.
- Handle guest feedback professionally, resolving issues in the moment and escalating where appropriate.
- Ensure compliance with health, safety, and licensing standards.
- Minimum 2+ years’ experience in a Head Waiter or Supervisor level role within a quality dining environment, members' club, or luxury bar and hospitality setting.
- Confident leading small teams during service, with a calm and solutions-focused approach.
- Eager to develop management skills, with an interest in both restaurant and event operations.
- Comfortable working late evenings, particularly across Friday and Saturday services, as well as events.
- A team player who thrives in a fast-paced, evolving environment.
- Comfortable working late nights, weekends, and peak service times, in line with the operational needs of the business.
Floor Supervisor - Cafe KOKO & The House of KOKO employer: Koko Camden
Contact Detail:
Koko Camden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor - Cafe KOKO & The House of KOKO
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, or even pop into Café KOKO to chat with staff. You never know who might have a lead on your next opportunity!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about your experiences and how you've made a difference in previous roles. We love seeing candidates who are genuinely excited about the job!
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait around. Apply directly through our website and follow up with a friendly email. It shows initiative and keeps you on our radar!
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change quickly. Be ready to discuss how you handle challenges and adapt to different situations during interviews. We want to know you can keep your cool when the heat is on!
We think you need these skills to ace Floor Supervisor - Cafe KOKO & The House of KOKO
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to delivering exceptional guest experiences, especially in fast-paced environments like Café KOKO.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant experience as a Head Waiter or Supervisor, and mention any specific skills that align with the responsibilities outlined in the job description.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and efficiently, and you’ll be one step closer to joining our vibrant team at The House of KOKO!
How to prepare for a job interview at Koko Camden
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Café KOKO and The House of KOKO. Check out their menu, understand their service style, and get a feel for the atmosphere. This will not only impress the interviewers but also help you articulate how you can contribute to their vibrant dining experience.
✨Showcase Your Leadership Skills
As a Floor Supervisor, you'll need to lead a team effectively. Be prepared to share examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight your calm and solutions-focused approach, especially during busy service times.
✨Emphasise Guest Experience
Since guest experience is at the heart of this role, come ready with ideas on how to enhance it. Think about personal recommendations or unique service activations you’ve implemented before. This shows that you’re proactive and genuinely care about creating memorable experiences for guests.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling guest complaints or coordinating with the kitchen during peak hours. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain service standards under pressure.