At a Glance
- Tasks: Deliver exceptional customer support and resolve enquiries for two iconic power tool brands.
- Company: Join KOKI Group, a leader in professional-grade power tools with a global reputation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Fast-paced role with a focus on teamwork and innovation.
- Why this job: Be the voice of trusted brands and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
About us:
The KOKI Group is a globally recognised manufacturer of professional-grade power tools including the trusted brands Metabo and HiKOKI. Built for performance, durability, and innovation, our tools are relied upon by tradespeople around the world. We're now seeking a charismatic, hands-on Customer Services Advisor to deliver the exceptional support and service our customers deserve.
Role overview:
Support two world-class brands. Champion exceptional customer experiences. Strengthen professional performance through service excellence.
As a Customer Services Advisor, you'll be at the heart of delivering exceptional support to customers across two of the most respected brands within the KOKI Group portfolio. These brands set the benchmark in the global power tool market — blending Japanese innovation with German engineering excellence to create products known for performance, durability, and reliability.
In this dynamic, customer-focused role, you'll be the first point of contact for enquiries, providing knowledgeable, friendly, and efficient support that strengthens trust in both brands. You'll work closely with teams across the business — including sales, technical support, logistics, and marketing — to ensure every customer receives a seamless experience that reflects the high standards HiKOKI and Metabo are known for.
This is your opportunity to represent two iconic names in professional power tools — HiKOKI, the intelligent force in high-performance innovation, and Metabo, the benchmark for endurance and precision — by delivering service that matches the quality of the products themselves.
In this key role, you'll handle customer enquiries, process orders, resolve issues, and support the wider team in maintaining strong customer relationships across the UK and ROI.
What You'll Do
- Act as the voice of KOKI UK by delivering friendly, supportive, and professional communication that reflects the brand guidelines set by the Customer Service Manager.
- Provide outstanding customer service to all customers, ensuring every interaction is handled with care and efficiency.
- Respond to customer enquiries via phone and email, offering clear guidance and directing them to the appropriate team or services.
- Resolve customer queries in a professional, solutions-focused manner while supporting the needs of our diverse customer base.
- Assist customers with placing orders through the B2B sales ordering system and ensuring accuracy throughout the process.
- Adhere to all customer service procedures, policies, and standards to maintain consistency and service excellence.
- Support the Sales Department with administrative tasks, information requests, and customer-related needs to help drive overall business success.
Who You Are
- Someone who takes pride in delivering exceptional customer service and enjoys helping others.
- A confident communicator who can build rapport quickly and represent both brands with professionalism.
- Calm, patient, and solutions-focused, even when handling challenging enquiries.
- Highly organised with strong attention to detail and the ability to manage multiple tasks efficiently.
- Comfortable working with systems, including order-processing platforms and email communication tools.
- A team player who collaborates well with colleagues across departments.
- Proactive, positive, and eager to learn about our products, customers, and processes.
- Someone who thrives in a fast-paced environment and is motivated to provide the best possible customer experience.
Why Join Us
At KOKI Group UK, you'll help write the next chapter of two iconic brands that are shaping the future of power tools. Together, we're redefining performance through innovation, craftsmanship, and global collaboration — giving professionals everywhere the power to build, create, and achieve more. Join us and be part of a team that's engineering excellence, powering progress, and inspiring professionals across the UK and Ireland.
Customer Service Advisor in Northam employer: KOKI Group UK Ltd
At KOKI Group UK, we pride ourselves on fostering a vibrant work culture that champions innovation and collaboration. As a Customer Service Advisor, you'll not only represent two iconic brands but also enjoy comprehensive training and growth opportunities within a supportive team environment. With a commitment to employee well-being and a focus on delivering exceptional customer experiences, KOKI Group is an excellent employer for those seeking meaningful and rewarding careers in the power tools industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Northam
✨Tip Number 1
Get to know the KOKI Group and its brands inside out! Familiarise yourself with Metabo and HiKOKI products, their features, and what makes them stand out. This knowledge will help you shine during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be friendly and professional. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events to learn more about the company culture. This can give you valuable insights and might even lead to a referral — which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the KOKI Group team. Good luck!
We think you need these skills to ace Customer Service Advisor in Northam
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone who can connect with our customers, so a friendly tone goes a long way.
Tailor Your Application:Make sure to tailor your application specifically for the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we do at KOKI Group, so make those connections clear!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at KOKI Group UK Ltd
✨Know the Brands Inside Out
Before your interview, take some time to research both HiKOKI and Metabo. Understand their product lines, values, and what sets them apart in the power tool market. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle enquiries effectively, just like the role requires.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to engage with customers in a similar manner.
✨Be Ready for Role-Play Scenarios
Expect to participate in role-play scenarios where you might have to handle a customer enquiry or complaint. Practising these scenarios beforehand can help you feel more comfortable and showcase your problem-solving skills in real-time.
