At a Glance
- Tasks: Moderate live chat during auctions and shopping events, ensuring an engaging experience.
- Company: Join a fast-growing e-commerce group with international reach.
- Benefits: $1,000 USD monthly salary, fully remote role, and comprehensive training provided.
- Other info: Great opportunity for career progression in live operations and e-commerce.
- Why this job: Be part of a dynamic team and help create exciting live shopping experiences.
- Qualifications: Excellent written English, strong multitasking skills, and ability to thrive in fast-paced environments.
The predicted salary is between 12000 - 12000 € per month.
The Wessex Mint is currently looking for a Live Operations Administrator to join our growing international team. This is an exciting opportunity to work with a fast‑growing multi‑brand e‑commerce group headquartered in the UK, operating across the UK, USA, Canada, and Australia, and scaling towards £100 M in annual revenue.
The Live Operations Administrator plays a key role in supporting live shopping and auction events by managing and moderating real‑time customer interaction, ensuring a high‑energy, engaging, and commercially effective live experience. This is a fast‑paced, operational role ideal for someone who is highly responsive, detail‑oriented, and comfortable working in real‑time environments.
Key Responsibilities- Actively moderate live chat during auctions and live shopping events
- Maintain high levels of chat activity to support the flow of the auction
- Respond quickly and appropriately to viewer messages
- Ensure chat remains relevant, positive, and aligned with brand tone
- Prompt viewers to participate using proven engagement techniques
- Encourage passive viewers to become active bidders or participants
- Welcome and onboard new viewers throughout the show
- Reinforce urgency using prompts, countdowns, and call‑to‑action messaging
- Highlight bidding activity and call out participants in real time
- Support the host in maintaining a fast‑paced, high‑energy environment
- Assist in driving momentum during key auction moments
- Help build a strong sense of community within live audiences
- Promote upcoming shows, announcements, and repeat attendance
- Encourage ongoing engagement beyond individual events
- Excellent written English (clear, fast, and confident communication)
- Ability to work a flexible shift schedule, including evenings and weekends
- Strong attention to detail and ability to multitask in real‑time environments
- Comfortable working in fast‑paced, high‑pressure live settings
- Strong typing speed and responsiveness
- Ability to follow structured processes while adapting quickly when needed
- Reliable internet connection and suitable home working setup
- Ability to work independently in a remote environment
- Previous experience in live chat moderation, customer support, or online community
- Experience with live selling, auctions, or social commerce platforms
- Familiarity with tools such as Shopify, Gorgias, or live streaming platforms
- Experience working remotely within international teams
- Interest in e‑commerce, live shopping, or digital engagement
- $1,000 USD per month salary
- Fully remote role (LATAM‑based)
- Full training provided on live systems and engagement techniques
- Opportunity to work across multiple fast‑growing D2C brands
- Exposure to a rapidly growing live commerce function
- Structured, process‑driven role with clear expectations
- Potential for progression within live operations and wider business functions
Live Operations Administrator - The Wessex Mint in London employer: Koin Limited
The Wessex Mint is an exceptional employer, offering a fully remote role that allows you to be part of a dynamic international team while working from the comfort of your home in LATAM. With a strong focus on employee growth, we provide comprehensive training and clear pathways for progression within our fast-growing e-commerce environment, ensuring that you are well-equipped to thrive in a high-energy, engaging atmosphere. Join us to experience a supportive work culture that values innovation and collaboration, all while contributing to exciting live shopping and auction events.
StudySmarter Expert Advice🤫
We think this is how you could land Live Operations Administrator - The Wessex Mint in London
✨Tip Number 1
Get familiar with live chat tools and platforms like Shopify or Gorgias. Knowing your way around these will give you a leg up during interviews, showing that you're ready to dive into the role.
✨Tip Number 2
Practice your typing speed and clarity. In a fast-paced environment like live operations, being able to communicate quickly and effectively is key. Try some online typing tests to boost your skills!
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your enthusiasm for live shopping and community engagement shines through. We love candidates who are passionate about what they do.
✨Tip Number 4
Network with others in the e-commerce space. Join relevant online communities or forums where you can learn from others and share your experiences. This can help you stand out when applying for the role.
We think you need these skills to ace Live Operations Administrator - The Wessex Mint in London
Some tips for your application 🫡
Show Off Your Writing Skills:Since excellent written English is a must for this role, make sure your application showcases your communication skills. Keep it clear, concise, and confident – we want to see your personality shine through!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience, especially if you've worked in fast-paced environments or have live chat moderation experience. We love seeing how you fit into our vibe!
Be Detail-Oriented:Attention to detail is key in this role, so ensure your application is free from typos and errors. Double-check everything before hitting send – we appreciate candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Koin Limited
✨Know the Brand Inside Out
Before your interview, make sure you research The Wessex Mint and its brands thoroughly. Understand their values, products, and target audience. This will help you align your answers with their brand tone and show that you're genuinely interested in being part of their team.
✨Show Off Your Communication Skills
Since the role requires excellent written English and real-time communication, practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully engaged with customers or moderated discussions in the past.
✨Demonstrate Your Multitasking Ability
In a fast-paced environment like live shopping, multitasking is key. Be ready to discuss situations where you've had to juggle multiple tasks at once. Highlight your ability to stay calm under pressure and how you manage to keep everything on track while maintaining high energy.
✨Prepare for Real-Time Scenarios
Expect to be tested on your ability to respond quickly and appropriately during the interview. They may present you with hypothetical live chat scenarios to see how you would handle them. Practise thinking on your feet and responding in a way that keeps the conversation engaging and positive.
