At a Glance
- Tasks: Moderate live chat during auctions and engage viewers in real-time.
- Company: Join a fast-growing e-commerce group with an international presence.
- Benefits: $1,000 USD monthly salary, fully remote, and full training provided.
- Other info: Great opportunity for progression within live operations and e-commerce.
- Why this job: Be part of an exciting live shopping experience and make a real impact.
- Qualifications: Excellent written English and ability to multitask in fast-paced environments.
The predicted salary is between 12000 - 12000 € per month.
The Wessex Mint is currently looking for a Live Operations Administrator to join our growing international team. This is an exciting opportunity to work with a fast‑growing multi‑brand e‑commerce group headquartered in the UK, operating across the UK, USA, Canada, and Australia, and scaling towards £100 M in annual revenue.
The Live Operations Administrator plays a key role in supporting live shopping and auction events by managing and moderating real‑time customer interaction, ensuring a high‑energy, engaging, and commercially effective live experience. This is a fast‑paced, operational role ideal for someone who is highly responsive, detail‑oriented, and comfortable working in real‑time environments.
Key Responsibilities- Actively moderate live chat during auctions and live shopping events
- Maintain high levels of chat activity to support the flow of the auction
- Respond quickly and appropriately to viewer messages
- Ensure chat remains relevant, positive, and aligned with brand tone
- Prompt viewers to participate using proven engagement techniques
- Encourage passive viewers to become active bidders or participants
- Welcome and onboard new viewers throughout the show
- Reinforce urgency using prompts, countdowns, and call‑to‑action messaging
- Highlight bidding activity and call out participants in real time
- Support the host in maintaining a fast‑paced, high‑energy environment
- Assist in driving momentum during key auction moments
- Help build a strong sense of community within live audiences
- Promote upcoming shows, announcements, and repeat attendance
- Encourage ongoing engagement beyond individual events
- Excellent written English (clear, fast, and confident communication)
- Ability to work a flexible shift schedule, including evenings and weekends
- Strong attention to detail and ability to multitask in real‑time environments
- Comfortable working in fast‑paced, high‑pressure live settings
- Strong typing speed and responsiveness
- Ability to follow structured processes while adapting quickly when needed
- Reliable internet connection and suitable home working setup
- Ability to work independently in a remote environment
- Previous experience in live chat moderation, customer support, or online community
- Experience with live selling, auctions, or social commerce platforms
- Familiarity with tools such as Shopify, Gorgias, or live streaming platforms
- Experience working remotely within international teams
- Interest in e‑commerce, live shopping, or digital engagement
- $1,000 USD per month salary
- Fully remote role (LATAM‑based)
- Full training provided on live systems and engagement techniques
- Opportunity to work across multiple fast‑growing D2C brands
- Exposure to a rapidly growing live commerce function
- Structured, process‑driven role with clear expectations
- Potential for progression within live operations and wider business functions
Live Operations Administrator - The Wessex Mint employer: Koin Limited
The Wessex Mint is an exceptional employer, offering a fully remote role that allows you to be part of a dynamic international team while working from the comfort of your home in LATAM. With a competitive salary and comprehensive training, employees benefit from opportunities for growth within a rapidly expanding e-commerce environment, fostering a vibrant work culture that values engagement and community-building during live events.
StudySmarter Expert Advice🤫
We think this is how you could land Live Operations Administrator - The Wessex Mint
✨Tip Number 1
Get your game face on! When you're in a live chat or auction, keep the energy high and engage with viewers like you’re hosting a party. Use prompts and countdowns to create urgency and excitement – it’s all about making them feel part of the action!
✨Tip Number 2
Stay sharp and responsive! In a fast-paced environment, it’s crucial to react quickly to viewer messages. Make sure you’re typing fast and keeping the conversation flowing to maintain that lively atmosphere everyone loves.
✨Tip Number 3
Build a community vibe! Welcome new viewers and encourage them to join in. Highlighting bidding activity and calling out participants can make everyone feel included and more likely to engage – it’s all about creating that sense of belonging.
✨Tip Number 4
Don’t forget to showcase your skills! If you’ve got experience in live chat moderation or customer support, let us know when you apply through our website. We love seeing candidates who are ready to bring their A-game to our team!
We think you need these skills to ace Live Operations Administrator - The Wessex Mint
Some tips for your application 🫡
Show Off Your Writing Skills:Since the role requires excellent written English, make sure your application is clear, concise, and free of typos. We want to see your confident communication style shine through!
Tailor Your Application:Take a moment to customise your application for the Live Operations Administrator role. Highlight any relevant experience you have with live chat moderation or customer support, as this will help us see how you fit into our fast-paced environment.
Be Yourself:Let your personality come through in your application! We’re looking for someone who can engage with our audience, so don’t be afraid to show us your enthusiasm for live shopping and community building.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Koin Limited
✨Know the Brand Inside Out
Before your interview, make sure you research The Wessex Mint and its brands thoroughly. Understand their tone, values, and what makes them unique in the e-commerce space. This will help you align your responses with their brand identity during the interview.
✨Show Off Your Communication Skills
Since the role requires excellent written English and fast communication, practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully engaged with customers or moderated chats in the past.
✨Demonstrate Your Real-Time Responsiveness
Think of scenarios where you had to think on your feet or respond quickly under pressure. Be ready to share these experiences, as they’ll show your ability to thrive in fast-paced environments, which is crucial for this role.
✨Engagement Techniques Are Key
Familiarise yourself with various engagement techniques that can be used during live events. Whether it’s using prompts or creating a sense of urgency, having a few strategies up your sleeve will impress the interviewers and show you’re proactive about driving viewer participation.
