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- Tasks: Lead a team to enhance customer experience using AI technology.
- Company: Join The Koin Club and Tilly Pig, innovators in customer service.
- Benefits: Opportunity to travel to China and work with a global team.
- Why this job: Be at the forefront of AI technology while making a real impact.
- Qualifications: Experience in customer support and team management is essential.
- Other info: Training in AI tools will be provided; a positive attitude is key.
The predicted salary is between 28800 - 48000 £ per year.
Customer Service Team Leader Poole, United Kingdom Description
Customer Service Team Leader – AI & Global Collaboration
Are you passionate about leveraging cutting-edge AI technology to enhance customer experience and foster international collaboration? Look no further, because we have an exciting opportunity for you! Join our team as a Customer Service Team Leader and take charge of optimising The Koin Club and Tilly Pig\’s customer experience by harnessing the power of ChatGPT and other AI tools. This role offers a chance to travel to China and work with our Asia team, providing hands-on experience with the latest AI technology and global collaboration.
Key Responsibilities:
As the Customer Service Team Leader, you will lead a highly skilled team and drive exceptional customer experience through efficient AI usage. Your responsibilities include:
Requirements
Requirements:
We are looking for a dynamic individual with a strong interest in AI and innovative technology. Our ideal candidate will possess:
Join our team today and take your skills to the next level by leading a dynamic team, optimising AI performance, and fostering international collaboration to enhance customer experience. Apply now and embrace this exciting opportunity!
Back Apply for this position
Customer Service Team Leader employer: Koin Limited
Contact Detail:
Koin Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with AI technologies, especially ChatGPT, as this role heavily involves optimising AI performance. Understanding how these tools work will not only help you in interviews but also demonstrate your genuine interest in the position.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you resolved conflicts or improved team performance, as this will resonate well with our focus on team management.
✨Tip Number 3
Research The Koin Club and Tilly Pig to understand their customer service philosophy and current challenges. This knowledge will allow you to tailor your discussions during the interview, showing that you're proactive and genuinely interested in enhancing their customer experience.
✨Tip Number 4
Prepare to discuss your experience with international collaboration, especially if you've worked with teams across different regions. Being able to articulate how you can bridge cultural differences and enhance communication will be a significant advantage in this role.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in customer service and team management, especially in relation to AI technology.
Tailor Your CV: Customise your CV to reflect your experience in customer support and team leadership. Emphasise any previous roles where you managed a team or dealt with escalated customer queries, as well as your interest in AI and innovative technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for AI and customer service. Mention specific examples of how you've optimised customer experiences in the past and express your enthusiasm for working with international teams.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Koin Limited
✨Show Your Passion for AI
Make sure to express your enthusiasm for AI technology during the interview. Discuss any relevant experiences or projects where you've used AI tools, and how you believe they can enhance customer service.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your ability to delegate tasks effectively and resolve conflicts, as these are crucial for the Customer Service Team Leader role.
✨Communicate Clearly
Since excellent communication is key, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle escalated customer queries and ensure timely resolutions.
✨Research the Company and Its Culture
Familiarise yourself with The Koin Club and Tilly Pig's values and mission. Understanding their approach to customer service and AI will help you align your answers with their expectations during the interview.
