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- Tasks: Deliver exceptional styling and personal shopping services to clients, building lasting relationships.
- Company: Join a luxury retail brand known for its iconic womenswear and exceptional service.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Make a real impact in luxury retail while connecting with clients and driving sales.
- Qualifications: Experience in luxury retail and strong interpersonal skills are essential.
- Other info: Collaborative team culture focused on high performance and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Working across some of the most iconic and up-and-coming womenswear brands, you are a true specialist who thrives on delivering exceptional styling and personal shopping services to our customers.
You bring confidence, commercial awareness, and a strong understanding of the luxury retail landscape, with the ability to build lasting client relationships and deliver consistently high standards.
This is the ideal opportunity for an experienced individual who can drive sales while creating meaningful connections with clients through exceptional service.
What you will be doing:
· Provide outstanding one-to-one customer service to all clients, including VIPs, in line with KOIBIRD standards.
· Build and maintain a loyal clientele, taking ownership of client data collection, management and aftercare to strengthen long-term relationships.
· Demonstrate and share strong brand and market knowledge with clients, ensuring an elevated and informed shopping experience.
· Offer personalised styling advice, curating edits that reflect KOIBIRD’s unique and directional product range.
· Deliver a seamless multi-channel shopping experience, ensuring clients receive the same level of service across all touchpoints.
· Consistently achieve personal sales targets and contribute to wider business goals through effective upselling and cross-selling across categories.
· Monitor client shopping behaviour and product performance, providing considered feedback to the Store Manager to support business decisions.
· Proactively identify potential new clients, working closely with management to build these relationships and suggest new ways to engage and delight.
· Use tailored communication techniques to ensure the best possible client experience and maximise selling opportunities.
· Take initiative with daily operational tasks, ensuring the shop floor is presented to the highest standards while supporting with merchandising, stock management and deliveries.
· Work collaboratively with the Head of Retail and wider team to foster a supportive, high-performing and service-focused environment.
Who we are looking for:
· Previous retail sales or personal shopping experience in a luxury environment.
· An existing client database and proven ability to build and maintain strong client relationships.
· Excellent knowledge of the brands we carry and a strong understanding of the wider luxury retail market.
· Strong interpersonal and communication skills, with the confidence to build rapport and engage sensitively with clients.
· A polished and confident presence that reflects the KOIBIRD aesthetic and values.
· Commercial awareness and the ability to drive sales through exceptional service.
· A collaborative approach, acting as a role model for the wider team.
Must have the right to work in the UK.
Senior Retail Sales Stylist/ Personal Shopper employer: KOIBIRD
Contact Detail:
KOIBIRD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Sales Stylist/ Personal Shopper
✨Tip Number 1
Network like a pro! Attend industry events, connect with fellow stylists and retail professionals on social media, and don’t be shy about reaching out to potential clients. Building relationships is key in luxury retail, so let’s get chatting!
✨Tip Number 2
Show off your styling skills! Create a portfolio or an Instagram page showcasing your best looks and client transformations. This not only highlights your expertise but also gives potential clients a taste of what you can offer.
✨Tip Number 3
Be proactive! Don’t wait for clients to come to you; reach out to them with personalised messages or styling suggestions based on their previous purchases. This shows you care and keeps you top of mind when they’re ready to shop again.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure to highlight your experience and how you can contribute to creating those exceptional client experiences we pride ourselves on.
We think you need these skills to ace Senior Retail Sales Stylist/ Personal Shopper
Some tips for your application 🫡
Show Off Your Style: When you're writing your application, let your personality shine through! We want to see how you can bring your unique flair to the role of Senior Retail Sales Stylist. Share your experiences in luxury retail and how you've created memorable client connections.
Know Your Brands: Make sure to highlight your knowledge of the brands we carry. We love candidates who can demonstrate a strong understanding of the luxury retail landscape. Mention specific brands you’ve worked with and how you’ve engaged clients with that knowledge.
Client Relationships Matter: We’re all about building lasting relationships with our clients. In your application, talk about your experience in managing client data and aftercare. Show us how you’ve gone above and beyond to keep clients coming back for more!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to get your application and for you to stay updated on the process. Plus, it shows you’re serious about joining our team at KOIBIRD!
How to prepare for a job interview at KOIBIRD
✨Know Your Brands Inside Out
Before the interview, make sure you research the womenswear brands that KOIBIRD carries. Understand their aesthetics, target audience, and unique selling points. This knowledge will not only impress your interviewers but also help you demonstrate how you can provide tailored styling advice.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've built and maintained strong client relationships in previous roles. Think about specific instances where your exceptional service led to repeat business or positive feedback. This will highlight your ability to create meaningful connections with clients.
✨Demonstrate Your Sales Acumen
Be ready to discuss your sales achievements and how you've contributed to business goals in past positions. Use metrics to quantify your success, such as sales targets met or exceeded, and be prepared to explain your approach to upselling and cross-selling.
✨Practice Your Communication Techniques
Since strong interpersonal skills are crucial for this role, practice how you would engage with different types of clients. Role-play scenarios where you need to adapt your communication style to suit VIPs versus regular customers, ensuring you can maximise selling opportunities while providing a personalised experience.
