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For Companies At a Glance
- Tasks: Lead a dynamic store team to deliver exceptional customer experiences and drive sales.
- Company: Join Kohl's, a brand that cares for families and values teamwork.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real impact by shaping the store culture and mentoring future leaders.
- Qualifications: Must be 18+, with experience in managing teams and strong communication skills.
- Other info: Be part of a supportive environment that prioritises safety and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
As Store Manager you will provide oversight and leadership for the entire store team. You are the primary leader for delivering customer experience and associate engagement. You will teach, coach and develop associates to deliver excellent service, merchandising expertise and consistent operational execution. You will be accountable for the overall results and success of all key performance measures with a primary goal of driving sales and profitability.
What You'll Do
- Guide profitable sales, meet store financial plans and accomplish performance goals through strategic decisions and leadership of the store team.
- Achieve payroll plan by managing store schedules, monitoring labor costs and adapting to business conditions based on weekly and monthly sales; plan payroll/scheduling based on store traffic to ensure the store is sufficiently staffed.
- Recruit and make hiring, pay and termination decisions for all levels of store personnel including store management.
- Manage associate relations issues including performance management, and ensure associates follow company policies.
- Manage the training process for new hires on Kohl's culture, product knowledge, selling practices and other associate responsibilities, holding all associates accountable to individual goals (e.g., credit, loyalty).
- Coach store team to increase their knowledge, providing opportunities for continued development; create succession plans for developing associates.
- Ensure sound inventory management through an accurate shipping and receiving merchandise process, completing all required business directives such as price changes and ticketing procedures.
- Prevent loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention.
- Ensure store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store; ensure product is displayed in a manner which is clear and easy to understand and is compelling to the customer.
- Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment.
- Create a compelling store experience for customers by engaging and modeling appropriate customer service behaviours to associates, ensuring speed of point of sale and customer services exceed standards and customer expectations.
All manager roles at Kohl's are responsible for:
- Managing with integrity, honesty and fostering teamwork in an engaged and inclusive culture.
- Exercising good judgment and discernment when making decisions; taking appropriate partners as needed.
- Modeling, enforcing and providing direction and guidance to associates.
- Demonstrating, coaching and developing a customer service mindset, including customer service techniques, anticipating customer needs and satisfactorily resolving issues.
- Ensuring the store has strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing.
- Monitoring and adjusting resources as the business dictates to support customer needs and workload demands.
- Assessing key performance indicators (KPIs) to make informed business decisions that drive overall store results.
- Managing talent, including hiring, training, developing, and supervising.
- Accomplishing multiple tasks within established timeframes.
- Training, monitoring and reinforcing company policies, procedures, standards and guidelines.
- Adhering to company safety policies and ensuring the safety of associates and customers.
- Other responsibilities as assigned.
What Skills You Have
Required
- Must be 18 years of age or older.
- Experience supervising 20 or more associates, including the responsibility for performance management and making employment decisions.
- Great verbal/written communication and interpersonal skills.
- Excellent decision-making and problem-solving skills.
- Strong people management skills and ability to develop talent.
- Flexible availability, including days, nights, weekends, and holidays.
Preferred
- Experience working in a retail environment, preferably in a managerial position.
- Experience supervising 50 or more associates, including the responsibility for performance management and making employment decisions.
- College degree OR equivalent combination of education and 3-4 years experience in retail or similar industry.
Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
- Ability to perform the accountabilities listed in the "What You'll Do" Section.
- Ability to satisfactorily complete company training programs.
- Ability to comply with dress code requirements.
- Basic math and reading skills, legible handwriting, and basic computer operation.
- Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
- Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
- Perform work in accordance with the Physical Requirements section.
Physical Requirements
- Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
- Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
- Ability to stand/walk for the duration of a scheduled shift (at least 9 hours).
- Ability to visually verify information and locate and inspect merchandise.
- Ability to comply with health and safety standards.
Our purpose at Kohl's is to take care of families' realest moments. Kohl's has been caring for families for more than 60 years, both the unique and diverse families that shop us every day and the Kohl's family we all belong to. Caring is something that is core to who we are as a brand, and we believe that truly caring means being there for the good stuff, the bad stuff and the real stuff. Kohl's is committed to creating a healthy and safe workplace for our associates. We seek out talent that shares our values and strive to support their journey toward fulfillment at work, at home and within our communities.
Store Manager in London employer: Kohl's Peru
Contact Detail:
Kohl's Peru Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail world, especially those who know Kohl's. A friendly chat can lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 2
Prepare for the interview by researching Kohl's values and culture. Show us that you understand what it means to care for families and how you can contribute to that mission as a Store Manager. Bring examples of how you've led teams and driven sales in the past!
✨Tip Number 3
Practice your leadership skills! Be ready to discuss how you've coached and developed associates in previous roles. We want to see your ability to inspire and engage a team, so think of specific instances where you've made a positive impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're serious about joining the Kohl's family. Good luck!
We think you need these skills to ace Store Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Store Manager role. Highlight your experience in leading teams, driving sales, and managing operations. We want to see how your skills align with our goals!
Showcase Your Leadership Skills: In your application, emphasise your ability to coach and develop associates. Share specific examples of how you've successfully managed teams and improved performance. We love seeing real-life success stories!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and want to quickly understand your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Kohl's Peru
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's layout, product offerings, and current promotions. This shows your genuine interest in the role and helps you discuss how you can enhance customer experience and drive sales.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience in coaching and developing associates, as well as how you’ve handled performance management. This will demonstrate your capability to lead a team effectively.
✨Understand Key Performance Indicators (KPIs)
Familiarise yourself with common retail KPIs such as sales targets, inventory turnover, and customer satisfaction scores. Be ready to discuss how you would use these metrics to drive store performance and profitability.
✨Emphasise Customer Service Excellence
Be prepared to talk about your approach to customer service. Share specific instances where you went above and beyond to meet customer needs or resolve issues. This aligns perfectly with the role’s focus on delivering an exceptional customer experience.
