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- Tasks: Assist customers with pre-sales queries and provide technical support post-sale.
- Company: Leading consumer products company based in Cheltenham.
- Benefits: Gain valuable experience in customer service and develop communication skills.
- Why this job: Join a dynamic team and help customers while enhancing your career.
- Qualifications: GCSE in Maths and English, plus customer service experience required.
- Other info: Team-oriented environment with opportunities for growth.
The predicted salary is between 25000 - 32000 £ per year.
A leading consumer products company in Cheltenham is seeking a customer support representative to provide assistance via phone and email. The role focuses on pre-sales enquiries, technical post-sale support, and maintaining a high standard of service.
Candidates should have a GCSE in Maths and English, and experience in customer service is vital. Strong communication skills and a team-oriented approach are essential to succeed in this position.
Customer Support Specialist - Pre-Sales & Tech Help in Cheltenham employer: Kohler Mira
Contact Detail:
Kohler Mira Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist - Pre-Sales & Tech Help in Cheltenham
✨Tip Number 1
Make sure you know the company inside out! Research their products and values so you can show genuine interest during your conversations. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're proactive and tech-savvy, which is a big plus for a Customer Support Specialist!
We think you need these skills to ace Customer Support Specialist - Pre-Sales & Tech Help in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Support Specialist role. We love seeing enthusiasm and a genuine interest in helping customers.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your strong communication skills. Keep it clear, concise, and friendly – just like how we interact with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Kohler Mira
✨Know the Product Inside Out
Before your interview, make sure you research the company's products thoroughly. Understand their features, benefits, and any common technical issues customers might face. This will help you answer pre-sales and technical support questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your strong communication skills and team-oriented approach.
✨Practice Common Interview Questions
Anticipate questions related to customer support scenarios, such as how you would handle an unhappy customer or a technical problem. Practising these responses will help you articulate your thoughts clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the customer support department. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.