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- Tasks: Support daily operations and coach team members in a dynamic contact centre.
- Company: Leading home appliance company based in Cheltenham.
- Benefits: Competitive salary up to £30k, free parking, and pension scheme.
- Why this job: Join a vibrant team and develop your leadership skills while making a difference.
- Qualifications: Strong customer service skills and ability to motivate others.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 21600 - 36000 £ per year.
A leading home appliance company in Cheltenham is seeking an Assistant Team Leader for its Contact Centre Operations. The role involves supporting day-to-day operations, coaching team members, and managing escalations.
Candidates should have strong customer service skills and the ability to motivate without direct authority.
The position offers a full-time schedule with a competitive salary up to £30k and benefits including free parking and a pension scheme.
Assistant Team Leader – Contact Centre & Coaching in Cheltenham employer: Kohler Mira
Contact Detail:
Kohler Mira Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Team Leader – Contact Centre & Coaching in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to coaching and team management. We can role-play with a friend to boost our confidence and nail those responses.
✨Tip Number 3
Showcase your customer service skills during the interview. Share specific examples where you’ve gone above and beyond to help a customer or motivate a team member.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we can track our progress easily.
We think you need these skills to ace Assistant Team Leader – Contact Centre & Coaching in Cheltenham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled tough situations and motivated others, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Assistant Team Leader role. We love seeing how your unique experiences align with what we’re looking for.
Be Yourself: We’re all about authenticity here at StudySmarter. Let your personality shine through in your application. We want to know who you are beyond your qualifications!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Kohler Mira
✨Know the Company Inside Out
Before your interview, do some homework on the home appliance company. Understand their products, values, and recent news. This will not only impress the interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Coaching Skills
Since the role involves coaching team members, be prepared to discuss your experience in this area. Think of specific examples where you've successfully motivated or guided others, even if it wasn't in a formal leadership role. Highlight your ability to inspire without direct authority.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service challenges. Prepare by thinking of situations where you handled difficult customers or escalations effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, coaching strategies they value, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.