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- Tasks: Assist customers with pre-sales enquiries and provide post-sale support.
- Company: Leading manufacturer of bathroom products with a supportive team.
- Benefits: Starting salary of £24,804, employee development, and wellbeing focus.
- Why this job: Enhance customer satisfaction and strengthen our brand reputation.
- Qualifications: Confident telephone manner and previous customer service experience.
- Other info: Join a collaborative environment with opportunities for growth.
The predicted salary is between 19843 - 24964 £ per year.
A leading manufacturer of bathroom products is seeking a Customer Service Representative based in Cheltenham. This full-time position involves assisting customers with pre-sales enquiries and providing post-sale support.
Ideal candidates should have a confident telephone manner and previous customer service experience.
The role offers a starting salary of £24,804, a supportive and collaborative team, and strong commitment to employee development and wellbeing.
Join us to play a vital role in enhancing customer satisfaction and strengthening our brand reputation.
Customer Service Specialist - Pre & Post-Sales Support in Cheltenham employer: Kohler Mira Limited
Contact Detail:
Kohler Mira Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Pre & Post-Sales Support in Cheltenham
✨Tip Number 1
Practice your phone skills! Since the role requires a confident telephone manner, grab a friend and do some mock calls. This will help you feel more at ease when you’re chatting with potential employers.
✨Tip Number 2
Research the company! Knowing about the bathroom products they offer and their customer service philosophy can give you an edge. It shows you’re genuinely interested and ready to contribute to enhancing customer satisfaction.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can provide insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you’re keen on joining our supportive and collaborative team right from the start.
We think you need these skills to ace Customer Service Specialist - Pre & Post-Sales Support in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring value to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Specialist role. Share specific examples of how you've handled pre-sales enquiries or post-sale support in the past.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your confident communication style. We love clear and engaging writing that shows you can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Kohler Mira Limited
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the bathroom products the company offers. Understanding the features and benefits will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Telephone Skills
Since the role requires a confident telephone manner, practice speaking clearly and professionally over the phone. You could even role-play with a friend to simulate customer interactions, which will help you feel more at ease during the actual interview.
✨Showcase Your Customer Service Experience
Prepare specific examples from your previous customer service roles that highlight your problem-solving skills and ability to handle difficult situations. This will demonstrate your capability to enhance customer satisfaction, which is key for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics and employee development opportunities. This shows that you’re not only interested in the job but also in growing with the company, aligning with their commitment to employee wellbeing.
